Answered

I’ve been playing SiriusXM on my Sonos speakers for many years with no problems.  Worked great.  Now just over the past few days I keep getting disconnected from SiriusXM.  Every couple of hours I am told “Unable to play the selected item.”  If I try to browse SiriusXM I am told “Unable to browse music.”  The only way around this I find is to remove my SXM account and then go thru the process of adding my SXM account back in.  A lot of unnecessary work.  Is there a fix to this?   This is in the S2 app version 15.9  Thank you.  - Arnie  

Used to be able to control my systems volume with my iPhone keys - not logging into the app.  Function stopped working and not sure how to fix it.

Hey folks,I've got a Sonos Roam and I'm bumping into an issue. To connect it to Airplay, I have to go through the whole process of resetting the device. But here's the kicker: the very next day, that dreaded "unable to connect to Sonos Roam" message pops up again. Got any solutions before I think about making the switch to a HomePod?I’ve already tried everything on these posts:   https://www.airplayguru.com/sonos-airplay-not-working Many thanks!

I just factory reset my two Sonos 1 speakers. I installed Alexa on one of them, and Sonos voice control on the other. For the one with Sonos voice control, I don’t want it to play Alexa music when the other speaker is doing so - but they always both seem to play the music when Alexa is triggered, even though she is not on the second speaker.When I go into the app and look at that speaker, Alexa is not installed as a voice control, only Sonos is. Yet it still plays. How can I fix this?

I have an Arc, sub gen 2 and a pair era 300’s.  I found an old thread that was advising if you have an arc connected via Ethernet, the sub should not be connected Ethernet because of the 5ghz network the home theater setup creates for itself.  The person in the tread had a gen 3 sub and since I have a gen 2, I was wondering if this is still the case.  FYI, I also have 3 other rooms that are all wireless connections  Thanks

Will the "Era 100" be on sale on Black Friday? since it is not in the Spanish store but in the American one it ishttps://www.sonos.com/es-es/homehttps://www.sonos.com/en-us/home

All of a sudden, my Play:5 speaker is refusing to group with my Move speaker and vice versa. This is a new problem - I had all speakers grouped as one less than a week ago 

My Ray sound bar is about one year old. It is connected to my TV. Recently it has been making a high pitched alarm/alert siren sound. The sound is deafening so I unplug it and that is the only way it stops. The sound goes off after close to an hour of using the sound bar, but it never did that before. It just started happening last week. Please advise. 

Can I connect my play 5 to my Yamaha RX-V4 using the line out connection on the receiver?

I have a Kurzweil keyboard and would like to send its output into my existing Sonos system. I tried to plug it into the input jack of my Sonos 5, but get delay and poor sound. Any suggestions?

In my living room i have an Sonos Amp with 2 passive speakers. In the kitchen and outdoor i have sonos ones. I consider to by a victrola stream turntable. Is it possible to wireless connect this turntable to the Amp, so that i can play vinyl through the passive speakers? The Amp is in a closed tv cabinet, and putting the turntable nearby is not an option.

I just found a FLAC Music File that refuses to play on my S1 System.Two other songs in the same folder play without issue, but I get a SONOS Error Message of :“Unable to Play…. Is is Encoded at Unsupported Sample Rate of 88200 Hz” I went as far as obtaining a 2nd copy and it too Errors with the same Message.I attempted to use AUDACITY to convert it to 44Hz / 24 Bit…. I exported it with those parameters and I get the same message…. This is a new Error I’ve not encountered in my 1600+ Song Library…..Something is somehow embedded causing this….. or simply I am not converting it properly. Suggestions are most welcome! 

Hi, I have an issue with my Sonos soundbar setup.I have a 2021 Samsung AU8000 TV, Sonos Beam Gen 2 (Sonos HDMI cable) and Apple TV 4K 2022 (connected via HDMI 2.1 cable).I have just upgraded from Apple TV 4K 2017 and I started having a strange sound issue with eARC, Pass-through and Dolby Atmos enabled. The sound is distorted - high pitched and out-of-sync.If I disable any of the mentioned options, it goes back to normal. Also, this applies only to content from ATV, all internal Samsung apps sound fine.I’ve upgraded my ATV HDMI cable (no change), updated Sonos to 15.10, re-adopted my Sonos System and tried myriad different options on the TV or ATV.So in conclusion, the only change was upgrading Apple TV from 2017 to 2022 model and the issue appeared.

There is a significant difference in volume when switching from TV to music on my soundbar, ones, sub 5.1 system. Comfortable listening on the TV becomes way to loud when switching over to music. Have to remember to turn down the volume when switching over. Is there any way to adjust this so the volume is the same for both.

ik have a beam gen 1 and  2 Symfonisk lamp gen 1 for surround.  now i upgrade tot symfonisk gen 2 and is not working? compatibel problem? 

I have updated the software on the SONOS app three times. However, every time I launch it, it still wants to update. And then all the options under “Manage” are greyed out. Help

Does Sonos One accept streams from an Audio Streamer e.g. WiiM Mini or Cambridge Audio?

“All of a sudden” my fully updated Android sonos s2 app can’t find the long existing system.  Right now a laptop and and ipad connect and use the same sonos system on the same network that the android app has been using.  I uninstalled/reinstalled the android app, rebooted my phone.  Nada.The only thing I can think of is that I used the phone’s bluetooth connection to link spotify to an amp, something I had not done before.  Currently I’ve turned off spotify and bluetooth, still no connection.  Thanks for your help.

Can I connect a CD player (either wired or Bluetooth) to my soundbar?

Sonos arc volume increases on its own

Ik have a couple of "IKEA Symfonisk” speakers some wired to my home network some on Wifi both have the Android app version 14.20.1.On my old phone (Android 11) I can use the Sonois system as I did before.My new phone (Android 13) keeps coming with "Unable to connectto Sonos. Let’s Fix It”.Even after removing and re-instralling the Sonos App on the new phone an trying to join an existing system it fails to find my system with the erro "There was a problem connecting to the Sonos system” with only a try again button.Somehow the entire Sonos system cannot be found on my new phone, while on others (older phones) it seems to work flawlessy.

After trouble shooting why the Era 300 does not response, reset one of the speaker to factory reset.  Overnight, the other speaker came back, the speaker that was factory reset was not allow to add back as a new speaker.  It keep on asking to do a factory reset.  Performed the factory reset again, but would not able to add to the system.  The app keep on giving instruction to perform a factory reset.  Could not get out of this loop.  

I just upgraded my Bell router to the Hub 1.5 download speed. I set up a 2.4G wifi channel for it, and when I go through the procedures to change wifi’s I get the message “can not connect.   How to I fix this problem?  Do I have to reset speaker to factory settings?  If so how?

Error message that Bridge 2 is not registered but I don’t have a Bridge 2 (used to have 2 so 1 and 2). Now have a Boost. Turn wifi off and on which fixes it until the next time. There is no Bridge 2 showing in System.

I own a Sonos Arc and two Sonos One.I also use an audiolab streaming amplifier via Play-Fi app.How can I connect Sonos speakers to Play-Fi app?