Recently, one of my Roams has stopped playing music when grouped with a Play 1 or Sonos Five. Up until now, it has worked pretty much flawlessly.
The Sonos app will show the Roam is in the same group as the other speaker, but no sound is coming out. I have tried grouping and un-grouping speakers in different order, starting with the Roam and then adding Play 1 or starting with Play 1 and then adding Roam. The app will show the group, but no sound out of the Roam. Interestingly enough, I can use the Sonos Voice Control to start and stop music on the Play 1 or Five.
I use an Orbi RBR 750 and have the 2.4 GHz channel set to 6. I also have a Sonos Boost and my Orbi app shows that my speakers, except the portable ones, are on SonosNet. The Roamand Move are on the Orbi WiFi. I have done a factory reset the Roam and still have the same problem when I try and group the speakers.
This has been very frustrating. I have a second, newer Roam that does not stay connected to my network at all. I’ve made multiple calls to tech support for this Roam and it still doesn’t work. I only use it with Bluetooth now.
At this point, if someone would ask me about buying a Roam, I would recommend against it. 2 of mine are not functioning as advertised.
Best answer by Ken_GriffithsView original