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Roam will not play music when grouped with other Sonos speakers

  • 14 January 2023
  • 5 replies
  • 494 views
T
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Recently, one of my Roams has stopped playing music when grouped with a Play 1 or Sonos Five. Up until now, it has worked pretty much flawlessly. 

The Sonos app will show the Roam is in the same group as the other speaker, but no sound is coming out.  I have tried grouping and un-grouping speakers in different order, starting with the Roam and then adding Play 1 or starting with Play 1 and then adding Roam.  The app will show the group, but no sound out of the Roam. Interestingly enough, I can use the Sonos Voice Control to start and stop music on the Play 1 or Five.

I use an Orbi RBR 750 and have the 2.4 GHz channel set to 6.  I also have a Sonos Boost and my Orbi app shows that my speakers, except the portable ones, are on SonosNet.  The Roamand Move are on the Orbi WiFi.  I have done a factory reset the Roam and still have the same problem when I try and group the speakers.

This has been very frustrating. I have a second, newer Roam that does not stay connected to my network at all.  I’ve made multiple calls to tech support for this Roam and it still doesn’t work.  I only use it with Bluetooth now.  

At this point, if someone would ask me about buying a Roam, I would recommend against it.  2 of mine are not functioning as advertised.

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Best answer by Ken_Griffiths 15 January 2023, 22:16

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5 replies

T
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Welp, I was up early this morning and rebooted my router.  Sound is back on the Roam that had no sound when grouped.  

2nd newer Roam is still offline.  Sigh.

Ken_Griffiths

So what happens when you put the Roam over from its BT connection to your WiFi, switch off it’s BT auto-connect & idle auto-disconnect options in its room settings …and then power it off (5+ second press on rear power button until you hear the shutdown tones). Then wait 20 seconds and bring it back online - does it show a steady status LED when it’s connected and settled and does it show up in the Sonos App alongside your other speakers and then play the audio?

T
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Thanks for the response,Ken.  I’m assuming you are talking about the second Roam?  I connected that one to WiFi and the auto-connect and idle auto-disconnect were already off.  I added it to the group I was playing music on and it works fine.  If history repeats itself, it will be off the network later today or tomorrow.  ☹️

Ken_Griffiths

If you leave the Roam connected to a working charger it should be fine, if you have it off the charger, then it’s action will depend on what ‘power saving’ settings you have in place for the device.

See the battery saver feature here…

https://support.sonos.com/en-us/article/battery-settings-for-portable-sonos-products

K

This has happened EVERY time we have tried to use the ROAM with other speakers for several years.  We have done the resets and keep them plugged in so there is no question of battery.  We were finally able to get the ROAM to work on its own this week (after much downtime where it would not play and we gave up on this very expensive speaker) and now it will still not play with the others.  We wanted the ROAM to go with the speakers in the house so that the music was seamless inside to outside, and we have NEVER been able to use it that way.  Our tech-minded children have reset, rebooted, every way possible.  I have repeated the processes too often to count.

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