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Apple encoded incorrectly error

  • 23 November 2023
  • 2 replies
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Just bought several Sonos speakers for my home.  My entire family uses the apple eco system.  I keep getting the error that I can’t play song (from apple) due to an encoding error.  The advertisement said I could play my Apple Music through these speakers.  Saw all the responses, and personally, I don’t care who’s responsible for the failure.  Sonos collected my money and I just need the fix for this. If no fix I’m taking it all back to Costco on Friday and buying something that works with Apple.

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Best answer by GuitarSuperstar 23 November 2023, 19:26

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Userlevel 7

Hi

Have you followed the steps in the link below to add Apple Music to Sonos on each device? If not please do so.

https://support.sonos.com/en-us/services/apple-music

 

If unable to add Apple Music follow the steps in link below

https://support.sonos.com/en-us/article/unable-to-add-a-music-service-to-sonos

Userlevel 7

You might want to read this thread:


One workaround seems to be playing Apple Music directly from the Apple Music app to your Sonos speakers via AirPlay rather than using the Sonos app.

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