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We all pay to excess for a premium product when the fundamentals of that product doesn’t work… and it gets worse.  For weeks, if not months now, music is been unable to play through my system due to song not encoded correctly. Is there a fix on the horizon?!Every playlist, album or artist will play a song, maybe play 5 seconds of a song before stopping or skip the song completely because of an error above. This is whilst playing YouTube music through both android or iOS app. Speakers have been restarted or attempted to play on different speakers in the house to no avail.  I am currently using a move or roam around the house as a very expensive Bluetooth speaker or radio. I’ve read that Apple Music users are also having a similar issue, but how much longer can people continue to pay for a product where it’s one function does not work… SORT IT.

Hi,if I was to connect my passive speakers to an Amp as front speakers in a home theater setup, and then couple them with two Era 300 for the rear channels - would I get Dolby Atmos sound? Obviously, the passive speakers are not able to play Dolby Atmos, but the Era 300s are. Do they need a Arc/Beam gen2 for Atmos to work, or can the Amp work as well?

Let me start by saying my pal helped set this up because I am NOT an audio guy lol. However, my left speaker has started to buzz when the line in/analog is selected. I tried replacing the pre amp but that isn’t the issue, so that leaves my older zone player as the cause. Any suggestions on what to replace this setup with? Thanks! 

I have two Sonos Play 3 units both in perfectly beautiful shape, barely used. I have called Sonos support about 5 to 7 times over the past few months. They told me that Sonos 3 is no longer supported and they will send me a 30% coupon.  No one has ever reached out again with a response or a product mail back label. The speakers are expensive, include many non recyclable parts and a lot of non recyclable plastic. These two large speakers no longer work because Sonos decided to make them obsolete with new software and created no fix to keep them working with new systems. Really?  It will be 2024 soon… is this how Sonos as a company acts in alignment with its values?  I don’t have much discretionary income… single mom, 4 kids in college. I splurged on these systems 3 years ago because all my boys are music lovers.  I keep calling to get them to work… but they never will again.  The newer version similar to Play 3 is the Sonos 5, is 749$. I am taking this note… writing it better and postin

Hi,  Recently purchased a Sonos ray. Looking to connect it to my tv wirelessly as my tv is on the wall and I hate any visible cables. Is there anyway I can connect the optical wireless with a transmitter or anything? I have spent a Long time googling and cannot seem to come up with any answers. 

Every time I reboot my router ( for example due to an upgraded firmware ) my sonos one loudspeaker is losing its radio station and I have to use the app to set the speaker again to the station.Isn’t the speaker able to keep its preferences ?I use a lan connection to my soundbar and the sonos wifi networkApart from this my setup works really good. 

I have a Marantz NR1604 with B&W 5.1 setup in my living room. I also have a pair of B&W M1’s in my kitchen, bedroom, and office all wired back to the receiver. Each room was previously connected to the receiver pre-out with an Aiyima A07 amp. I wanted something a little higher grade that would also allow me to AirPlay to an individual room with ease, so I picked up 3 Sonos Amp’s. Last night I configured one and connected it to the pre-out of my Marantz. It *seemed* like it was working OK. Then today I configured another one of the Amp’s and now there is a very noticeable delay versus my 5.1 living room. I stumbled upon this old comment which I think answers why: When SONOS players are “Grouped” there is a 75ms latency. The latency is reduced to about 30ms for the TV connected to PLAYBAR/BEAM/ARC/RAY/PLAYBASE/AMP.So once I added the additional Amp to my system, then the delay more than doubled and became noticeable. I guess this make sense. When it was solo, it could effectively

Hello all!I need some advice please.What do you think is the most convenient way to install the Era 300 for my situation? I have both Era 300 on a stand.I hesitate to place the Era 300 at #1 or #2. I like to listen to music during the day, especially when I'm at work. I work from the dining table. In the evening I like to watch a serie or movie.For listing to music #1 is possible since I turn the Era 300 towards the dining table while working and turn it back towards the couch in the evening. However, I don't think the sound in the room really sounds full and that music from position #2 sounds better.But does the Era 300 still provide sufficient surround support from position 2? Does it matter that the distance of the Era in the top corner is a lot shorter to the sofa then the other Era 300 when I place it at postion #2?The distance between #2 and the sofa is about 4 meters / 13 ftI am curious about your advice.Thanks!

I have my dad’s old records and record player, I would like to get a nice speaker to enjoy all of this vintage gear, however, I don’t have any speakers to play it on. I currently have an Arc and it would be nice to add a Five or some Eras for surround sound movie listening in addition to record listening. My question is if the line-in to the Sonos speakers digitizes the input or if it will remain analog as long as it’s not streamed to the Arc and surrounding speakers?

I have a housefull of Sonos products and even more Amazon Echo products, including an Echo Flex, the speakerless Echo device that one can use to hook up to anything with an RCA or mini plug input.I want to plug it into my S2 amp which is connected to passive speakers so that I can have the convenience of saying “Alexa play music everywhere” or “Alexa play music on Sonos amp”.I’ve got the Flex plugged in and added to the ‘everywhere’ group in Alexa and have set the S2 amp to Line in but get no music through my Sonos S2 connected speakers.  It plays everywhere else in the house through all of the Echo devices, so I need some help here.  Thought I’d come here first before I engaged Sonos tech support. 

Hi, I am planning to buy a SONOS Arc and a LG G3. Would I be able to control the soundbar’s volume by the G3’s remote controller? Thanks ^^

Just bought a new Sonos beam gen 2 today, my first soundbar. Unfortunately Trying to connect via WiFi on the dreaded Vodafone router has been a pain as I've discovered others with the same problem.Would connecting via ethernet cable solve my problems?I have no intention of adding more speakers etc, the beam will be enough for me.  

I recently ordered several pieces of Sonos equipment including 2 black ERA 100 speakers. I received 1 black speaker and 1 white speaker. When I contacted Sonos Customer Service to package up the white speaker, drive it to a UPS center and ship it back to Sonos. After they receive it, they will send me the correct colored speaker. Really???? First of all I don’t live anywhere near a UPS return center and second…..why am I being inconvenienced by their mistake. Can someone please help me with this issue?? Moderator edit: removed agent’s full name

I have an Eero network and existing Sonos system that has worked beautifully. I purchased new Era 100’s and tried to connect them as I’ve done in the past. Everything goes smoothly until I have to select my network and enter the password. Sonos is detecting my network name properly but adds a bunch of letters slashes and numbers after it and won’t allow me to connect stating my wifi password is incorrect. My existing Sonos products are connected to the correct wifi. Help! 

Comment connecter 2 enceintes SONOS One à un téléviseur ancien (sans connexion Wifi) ?

I have just bought a new tv with Dolby atmos so I am going to upgrade my beam gen 1 to a gen 2. My current beam cables (hdmi and power) are sunk in the wall Will these be ok with the new beam particularly Will the older hdmi be ok with Dolby atmos sound?Secondly I have a spare play 1 so was thinking of getting another refurbished play 1 to set up a surround sound system. Again with using the older play 1’s will this be detrimental to the atmos experience? Cheers in advance for an advice

Sonos is unable to play SiriusXM stations in the early morning.  Later in the morning and the rest of the day its no problem.   WTF?  

Is it possible to use SONOS as an output of a DJ software, for instance?

When I adjust the volume on my Samsung TV, I get a loud buzzing through the Playbar for a few seconds, which then prompts the TV's Soundcare pop-up. How do I fix this?  

I have a beam and a roam, this problem applies to bothWhen using Alexa as my voice assistant it responds to questions, time weather etc however when asked to play music, radio stations, playlists etc it responds correctly however no music is then forthcomingHave uninstalled and re installed the app and both have up to date softwarehelp 😳 

Hello,A few days ago I bought a Beam Gen2 bar, installed it and it's working ok. I've been reading about the product, and I found an image of the internal components and noticed that it has two side speakers, two central ones that are one on each side of the SONOS logo, and right behind the logo a tweeter. I put my ear close to the position of each speaker, and noticed that the center speaker just to the right of the SONOS logo is muffled and sounds completely different from the speaker on the left. This is normal? Or is it a problem with the product? It seems that these center speakers are reproducing different frequency ranges. Has anyone had this same question?  

My Setup: Sonos Arc, Sub Gen.3, 2x Era 300 as rear surrounds; Media Player: Nvidia Shield Pro 2019 (playback through Plex)I recently added the 2 Era 300 as rear surrounds and when I now play a Dolby Atmos TrueHD file the height channels don‘t work anymore (when I turn off the surrounds in the sonos app the height channel from the sonos arc is suddenly working again, so I can be sure that the problem is coming from the era 300s). I use the following 7.1.4 and the 5.1.2 files to test the height channel output (both remain silent on all height channels): https://download.dolby.com/us/en/test-tones/dolby-test-tones_7_1_4.mp4https://download.dolby.com/us/en/test-tones/dolby-test-tones_5_1_2.mp4I configured Trueplay and turning it on or off doesn't change the behavior of this issue as well as any other setting in the sonos app. When playing the testfile the app is showing that Dolby Atmos is playing.I bought the era 300 that I have better atmos and not that it doesn't work at all…Edit: My TV

Im able to subscribe and store in my YTM library podcasts.  However, I can’t find them in my YMT service on Sonos. Am I missing something?

I am not getting anywhere with Sonos support and am wondering if someone here knows someone who can help. I’ve been a Sonos customer since 2007 (I had Controller 100s and ZonePlayers!) and have purchased hundreds of dollars worth of equipment over the years. This is unbelievably frustrating. Apologies for the length, but I want to lay out the entire story.In March of this year I bought two Era 100s, one white and one black. A couple months ago, I started to notice that the grille on the white one had cracks. I’m pretty sure they were not there when I unboxed it: The black Era 100 did not show this issue. The speaker functioned fine, but it was very unsightly and these speakers are expensive, so I thought I should request a replacement under the warranty.I did a support chat (ticket ********) in late September and was told I would be contacted via email. On September 26 I received an email that gave me RMA number RO-****** and a link to process my return, which I did.The same day I rece

I want to subscribe to Sonos Radio HD.    However, when I go to https://www.sonos.com/en-us/myaccount/user/subscriptions, I’m getting an erroneous message that “*Looks like you already have an existing subscription to Radio HD through Apple. You can access that subscription through your Apple ID settings.” However, the Apple Sonos subscription has already expired.  There is no more active subscription through Apple. Please advise.