Sonos App - SiriusXM

I have the same problem now, too….Any updates on how to fix it?

I had the same issues using the Sirius service on my Sonos. If you go into your Sonos services and “reauthorize” Sirius it may help. You will need your Sirius credentials to do this task but otherwise it's quick and easy. It just worked for me. 

I reauthorized SiriusXM through the Sonos App yesterday 10/31/23 and now today 11/1/23 when I try to browse the channels I get the message ‘Unable to play’. Something must have happened with a new update in Sonos? This issue is getting old for me with Sonos updates. Come on. 

Thank you, PlayVistaLee!  That worked for me, too!  I really appreciate the community here.

Hello Sonos technical team, please look into this.

I believe somehow the connection communication between Sonos and SiriusXM is being dropped for some users. It is beyond the user having to reauthorize through the app. 

Thank you.

Hi - just adding to this. Can confirm re-authorizing SiriusXM is a temporary fix before I start getting the “unable to play the selected item” error again and have to keep selecting the channel over and over again until it finally works. I’ve contacted Sonos about this and they seem to think it's a network issue - it isn’t. It's a service issue with SiriusXM. Other radio stations - via TuneIN, Apple Music, etc - play just fine and on the first selection.

@Macbaen, reauthorizing has been a temporary fix for me.  Sometimes I have reauthorized three times in the same evening.  I thought it was fixed last week, but we had problems again over this past weekend.  My husband and I typically use the Sonos 2 controller on our desktop pcs (both Windows 10), but we also have the Sonos controller on our phones (his iPhone and my Android).  Exact same issue as you are having, except for us, sometimes the Recents and Favorites don’t show up either!  We tend to listen to SiriusXM the most, so this has been really annoying.

I am a Sonos Sirius XM listener for many years. Recently, I have repeatedly had this issue on two separate Sonos systems. Clearly this is a new issue and affecting a lot of users. Sonos Technical Support please resolve. 

I have removed and reauthorized the SXM app but it still takes several attempts to get the stations to play. I have no problem with Spotify or Amazon music services. As I noted my earlier post, I have listened to Sirius on Sonos for many years without a problem until now. Call me a cynic, but I wonder if Sonos is trying to phase out Sirius to promote their own service?

So are we just complaining to ourselves or does Sonos monitor these?  I feel like there is an obvious problem that is being ignored. 

And, honestly, if the problem is at SiriusXM’s servers, which I suspect in this case it is, passing on that specific ‘this is the hard data which is being seen’, having stripped out any PID, is probably useful to the engineers at SiriusXM, since the Sonos engineers don’t have any access to the SiriusXM’s servers. 

SiriusXM (and others, too) host their own content, which your Sonos speakers reach out to get. None of that data lives on Sonos’ own servers. And most (maybe all?) of them use different servers that their own apps, perhaps to make it easier to track? Certainly the servers that Sonos contacts has the Sonos API running on it, so it interfaces properly with your Sonos controller. 

While Sonos could be providing data to SiriusXM, they may not have a lot of clout there, since there really isn’t a financial relationship. Sonos doesn’t pay them, they don’t pay Sonos. So you, as a paying customer of SiriusXM may have more ‘cloit’ with a complaint than any from Sonos, since you are a paying customer.