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We had a power interruption, following which my router rebooted normally. I was able to do all normal connections to the internet from laptops, phones, etc. However, when I tried to play a radio station on my Sonos system (this was several hours after the power outage) “unable to add to queue”. I then tried playing a track from my Music Library. Again, “unable to add to queue”. I rebooted the router and verified that my wifi was functioning normally. The above problems persisted on Sonos. All lights on speakers were white (normal). I unplugged the speakers, waited 15 seconds, plugged them back in. After the lights on the speakers turned white, I tried again. No success. Note that I tried both from the Sonos app on my phone and from the app on my laptop. After a few minutes, I was finally able to get Sonos to play a track from my Music Library. After that, I was able to get the radio station to play. So, the advice to reboot the Sonos speakers is relevant. It’s unfortunate that the erro

Please , How can I remove RAY SONOS from my profile.I returned it to the dealer.Thank you  Mirek

Where can I download the invoice for my Sonos Move 2 purchase?

My Eras 100 is working well, also as direct windows bluetooth device. Hovewer it makes a very loud connect / disconnect sound whenever its gaining or losing connection and we are disturbed by this in the entire house. It seems to happen randomly but is probably as I move the laptop around in the house. It would be nice to be able to disable this acknowledge sound and just rely on the blue/white light.

Mesh network with three nodes, I can control my system from the PC app but in the last week my phone app has quit finding my speakers.Reset routers, forgot the network in the Sonos app and rejoined it, worked for a day or so then after leaving the house wifi and returning it’s lost again.

Hello all, I have an Arc connected via eARC to a LG TV, an Apple TV and have added 2 Sonos Ones as surround speakers. What I’ve noticed is that DD5.1 content (streamed) is extremely vibrant and makes fantastic use of the surround speakers, whereas Atmos content (streamed) does not by comparison, the surround speakers seem to only output musical effects, but don’t seem to be part of the soundstage. Am I missing a setting, or is this expected?Thanks,Ian

Bonjour à tous, Je viens de recevoir ma Beam gen 2. J'ai téléchargé l'application Sonos et fait le nécessaire pour la connexion de la barre de son. L'application me propose une mise à jour, celle-ci s'effectue mais à la fin j'ai un message d'erreur 1001 m'indiquant un défaut de réseau. J'ai testé sur 3 réseau wifi différents et en Ethernet, le défaut est le même. J'ai également redémarré mon routeur et la Beam, même chose, impossible de finaliser la mise à jour de la barre de son. Quelqu'un aurait une solution, s'il vous plaît ? Merci d'avance !

Dear Sonos,First of all let me share some brief.I’m implementing Sonos system, Sonos port = 5 unit and Sonos AMP = 1 unit. Site network is using all managed switch mixed brand Aruba, HP and Zyxel. Using subnet /23 for 508 IP address. Using default vlan, just vlan 1 only, no trunk port uplink just access port. 2 rooms are install Sonos with different managed switch. All switch have no STP classic only have RSTP and MSTP If 1st room 5 Sonos port are connected with wired to managed switch and config RSTP seems working fine while another switch STP is disabled.My problem is.If turn on the 2nd room 1 Sonos AMP connected to managed switch with RSTP configured then whole network latency quite unstable and all Sonos seems unstable as well. I’ve adjust bridge priority that 1st room switch is root and 2nd room is bridge following STP concept but not help. Did IGMP snooping enabled not help.My Questions is.As mentioned above I did RSTP configure only 2 managed switch that all Sonos connected, In

First off let me say I’ve personally installed 4 or 5 Arc+Sub Gen 3 systems so I know what it should sound like and am aware what performance to expect from the sub. I’m Just not getting it on my system.My typical configuration is Arc + Connect: Amp (surrounds) + SubVery low output from the sub. Doesn’t matter the source (TV eARC, Airplay, or native music in Sonos app)To even hear it the slightest it had to be turned up to at least +8I’ve factory reset everything (Arc, Amp, & Sub) to no avail. So I tried an experiment. I removed the sub and amp from the Arc and made the Connect: Amp it’s own room. I connected the sub to it and WOW! You can feel the bass. It’s the way it should sound. So I go back in and create my surround setup again by connecting the sub back to the Arc and making the Connect: Amp the surrounds. Sub back to its old ways. Very low output. So the sub clearly works. It’s not placement, it’s not poor Wi-Fi. It works correctly with other Sonos products, just not with t

Hi - I am flying internationally later this week and want to take my One SL speaker. The airline states no product with a lithium battery over the following dimensions can be taken - 100 Watt hours or 2g lithium. Does anyone know the specs for the One SL battery? Thanks

I am planning to set up a 5.1 surround system for my TV. I have a Beam 2nd Gen a Play 3, a Play 5 2nd Gen and Connect Amp. For the rear speakers should I use my Connect Amp and a couple of speakers or buy a second hand Play 3  and have 2 Play 3s as my rear speakers ?

Hello Sonos,We have had Sonos for a very long while now.Please when will Alexa be available on Sonos in Hungary? Kindly give a date to expect. Thank you. 

Is it possible to use the subwoofer output from a connect:amp as the “Sub” in a HT setup with the Beam?  I have my connect:amp connected to an active 3rd party sub but when I “add Sub” to the beam it isn't discovered. Thanks

Please Sonos make a native Mac app and widget for iOS and Mac OS!

So i have several Sonos setups. I have a surround one SL pair, one play5 and a Beam plus One SL surround combined for tv. My iPad will let me airplay to all three setups but when i select any of the three setups on my iPhone (airplay sees them just fine) i get an Airplay passcode request.please don’t tell me to reboot or re setup the sonos devices because this was done multiple times and is annoying to do. it works perfectly fine on iPad but on iPhone it asks for passwords. I have no password requirement setup in AppleTV or on Airplay.Everything is setup on the same (and only) WiFi network available. And as said it all works fine on iPad why is airplay asking for passcode on iPad?

My Sonos play 5 has been updating for a long period. 

Hi Guys i have an open kitchen/living. The right of my era 300 (rear) is kinda in a corner while my left is open with only a wall at the back cause it basically in the midde of the room. It sounds the sound on the right (rear) is more dominant. Is there a solution to this ?

Hey everyone,I hope you're all having a great day. I'm reaching out to the community because I've been facing some frustrating audio latency issues when using my Sonos speakers with my gaming PC, and I could really use some guidance to resolve this problem.Here's a bit of background: I recently decided to upgrade my gaming setup with some Sonos speakers to enjoy a more immersive audio experience while gaming. However, I've noticed that there's a noticeable delay between the audio coming from my PC and the sound coming from the Sonos speakers. This latency issue is making it difficult to fully immerse myself in the gaming experience, especially in fast-paced games.I've tried a few things to troubleshoot the issue, such as: Checking Audio Drivers: I made sure that all my audio drivers on my PC are up to date, including the drivers for the Sonos speakers themselves. Changing Audio Settings: I've experimented with different audio settings in both Windows and my games, but the delay persi

Hi All, My Sonos system previously had (2) amps and (1) one SL speaker and everything was working fine, (all items were hooked up wirelessly).  I did recently change my wireless provider but I reconnected all the devices with no issues.I added an additional one SL speaker to the system (total of 2 one SL speakers) and everything was working fine until one of my amps disappeared from the system shortly after adding the speaker. When I tried to factory reset the amp that disappeared, it keeps failing to connect to the network even through all the other Sonos devices are connected to the same network with no issues. I keep getting a message during set up that says “the connection to your Sonos Amp was lost.  Move your mobile device closer and make sure Sonos Amp is powered on.”  The amp and router are only about 5’ away from each other and the amp is obviously on during set up (my cell phone is also next to the amp during set up).  I tired to hard wire the amp with an ethernet cable but s

Hi everyone,I have a studio space with high ceilings, 10x7m size. I’m wanting to play immersive sound for yoga etc, and on other occasions use a projector for presentations, movies etc. The layout (using my current speakers) could be 4 x Era300 in each ceiling corner, working as mono and grouped, and I could use beam soundbar for the projector. Ideally I’d use my soundbar, sub and rear Era300s as a surround setup for movies, and then all speakers working as monos for immersive sound when playing music. If I set up the surround as above for movies, will the extra Era300s in the ‘front left and front right’ positions try to play along with the movie (but out of sync) if they’re grouped so I can use them all together for immersive music?Or is the only way to have the sub/beam for movies and grouped mono Era300 x 4 for music? Seems unfortunate to sacrifice the rear surrounds during movies and likewise sacrifice the sub and beam for music playback! Or is there a way…Sorry if that’s hard to

Seems pretty simple but I’m not finding the answer.I have a Sonos Amp(firmware current), I have 4 external speakers connected to it and work just fine. I want to add the an outdoor sub. I have a OSD Forza 10 10" Outdoor Subwoofer with 300W of Power and High-Impact Molded Enclosure, IP66-rated Weather-Resistant. I;m pretty certain the SONOS AMP doesn’t power a sub, I will need an external amp, so I purchased a Nobsound G2 PRO Hi-Fi 300W Subwoofer Power Amplifier Mono Channel Class D SUB Audio Amp. I used an RCA Y cable from the SONOS Amp to the Nobsound, but no Sub output. Any suggestions other than buying an $800 sonos sub? I want this one, it is outdoor and works great off my Onkyo stereo. Sad this is so complicated with Sonos.

the sonos one (gen 2) is compatible with era 300  playbase are possible connect all together?

I have nine sonos 2nd gen devices and they never work properly as a net. Most of the time some stutter or do not play. I’m sick and tired of having to reset my router to try and fix this for a few minutes before they fail again.There’s no point in having great sound quality that doesn’t play..

I recently purchased a new Amp and wired speakers and ethernet wired to my network hub in the house.  My TV as well as other electronics are also attached to this network hub.  My TV is nowhere near this new AMP, so an HDMI connection is not practical. Occasionally it would be nice to broadcast the sound from the TV to speakers in other rooms.  Since everything is network connected (ethernet), is there a way to get TV sound from these speakers? thx 

Since updating to iOS 17, both my move, and my roam speakers pulsate the sound, and do not act properly. How do I correct this problem?