Answered

I have a vintage JVC amp in the following configuration: Audio Technica AT-LP3 turntable JVC AX-1 amplifier Marantz CD-63 cd player  Wharfedale Diamond 220 speakersThis set up is in one room, along with a Sonos Port. A Sonos Era:100 is located in another room, at the other end of the house.I don’t have a manual for the amplifier, but do have a vague recollection concerning a difference between Tape-1 and Tape-2 (an image shows the amp’s connections) -- I have read some posts here and elsewhere that recommend using the tape out/record sockets to connect a vintage amplier to a Sonos Port.So far, I have had mixed results integrating the Port and the Era with this set-up.When the Era in the kitchen is playing Radio 4 via the BBC Sounds app, I can send the signal to the Port and the signal plays in both rooms.However, sending audio the other way is proving to be a bit trickier.After much fiddling/tapping on the app and experimenting with RCA connections between ampliflier and Port, I have s

I have a Beam gen 2 and 2x SL one with a sub mini as a surround home theatre set up. Just purchased 2x era 300 for a complete surround experience. BUT, I can not seem to connect the era 300 correctly. Can someone please help? Moderator edit: changed all “arc” to “era”

Jeg kan se at andre også oplever at DR’s programmer pludselig hopper ca. 30 min. tilbage så man kommer til at høre det samme en gang til. Men jeg synes ikke jeg kan læse mig frem til en løsning på det meget irriterende problem? Jeg er klar over at jeg “bare” kan trykke på programknappen eller skifte program for at få den tilbage til nutid, men det er jeg efterhånden ret træt af. Er der ikke en reel løsning så man bare kan lytte til programmet uden afbrydelser?

Hi, I recently bought a brand new Sonos Move from Japan and I live in New Zealand.  I’m having trouble doing the initial setup via the Sonos mobile app.Launched Sonos app, and discovers the Sonos Move speaker. I tap “Add” App tells me to press the infinity button that’s playing the chime. App connects to Sonos Move successfully. App asks to connect to wifi and I enter my wifi password carefully and verify that it’s correct. Click Connect. App stalls on “Connecting Sonos Move to <my wifi>” for 2 minutes. App says “There was a problem setting up your Sonos Move.  Let’s try something else”.  Tap Continue. App says “Go to iOS Accessory Setup to connect your Sonos Move to your WiFi”.  Tap “Go to Accessory Setup”. After 30 seconds, app says “There was a problem during setup.  Restart your mobile device or use a different one and try again”.I’ve factory reset the device several times and am getting no further.  Some advice would be appreciated.  Thanks. 

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. The sound keeps cutting out intermittently on my Sonos 1 speakers. It’s happening in two different rooms.  I have a strong wifi connection 

If I’m playing music on more than one speaker and want to change which speakers, when I click the icon that shows all of the available speakers on our system, uncheck the ones I no longer want it streaming to, then click Done, nothing changes.   The same group of speakers continue to play.    If I do it over and over, maybe uncheck one, click Done a handful of times, eventually it might be removed.   Or try unchecking another, Done, uncheck again, Done, uncheck the same one again, Done, eventually that might be removed too.   But I can never just uncheck a group of them, click Done, and have only the remaining checked speaker(s) be the ones remaining.Anyone else have this problem, and if so, anything that can be done or just a bug in the app?I did try uninstalling the app then reinstalling and logging in again, keeps recurring.     I’m using the most recent version, updated 9/14/23 as of the date of this post.

Is there a way to set the assistants volume (Alexa) at an independent base level that doesn’t change with the arcs volume.  The assistants volume is always too high or too low.

I have two Five’s and the Victrola Stream Carbon. My internet as of late has been slower and I’ve got three kids streaming massive amounts of data all the time haha so I feel like the sound quality of my setup has diminished lately. Even though I have each component plugged into the back of our router. Is there a way to hardwire each speaker to the turntable so everything isn’t reliant on our internet? TIA. 

I have sonos connect (ist version)hard wired and use the latest app 15.8.1  and  sonos  os2.   Music will play, then all of a sudden it will stop for about 5-10 seconds, then start to play again.  this process can go on all day. I’ve unplugged connect and my router. waited about 30 secs and restarted my router then in about 2 minutes later plugged connect back on.  This will help for about half the day, then the music drops again and process of dropping music continues.  any solutions is greatly appreciated   thx!

Hi ~ I've had a Sonos 5 and use it daily since 2021. Recently it disconnected, which frequently happens, but this time the prompt says the Sonos is unregistered/unused and must be factory reset. 1) I don't know how to reset this device 2) Will resetting delete my many playlists? Grrrr... Also getting a msg the product can't reconnect to our Wi-Fi. Nothing has changed with router, Wi-Fi, etc in our home. Super frustrated. Have unplugged/replugged the Sonos, the router, the coffeemaker HA! Still silence. I miss my music terribly! Thank you!

Bonjour,savez-vous pourquoi il n’est plus possible de piloter le volume sonore à partir des boutons physiques d’un IPhone 13.cela était opérationnel avec mon IPhone 8, je ne saurais dire si cendrillon le modèle d’IPhone ou alors la version de Sonos …merci de votre retour 

Hello, we added a Beam 2 and a Sub Mini to our system this week. Have had the Amp about a year and love it. Last night when watching a movie on Prime there was a loud scene with folks yelling in a court room and suddenly the Beams volume dropped to around half what it was and then returned to where it was. Was 1-2 seconds so I didn’t have time to look at the App. I can’t find any settings or issues in the app. Do I need to exchange the Beam for a new one or anything I can do to be sure it is ok and not a bad unit?

Working on my outdoor set up. I have optical connection. Running a long distance from outside TV. I want to put a Sonos amp outside, but don’t know how to adapt Sonos amp to optical connection coming in. 

I have the playbar, two rear speakers and a sub woofer in two different rooms using the S2 app. All products are showing on the app and connected to the system. However, dining room and bedroom are grouped together for some reason ( they were not until today) and I cannot separate them. Please advise on how to separate them so that the sound from the dining room is not playing through the bedroom speakers. 

I like to listen to entire albums, and if I enjoy them,  I want to save the artist and album name in some directory so that I can recall them when I’m choosing something to play at a later time. No need to create a playlist. Napster does this perfectly but it has so many connection issues that it has become close to worthless. Is there another service that meets these requirements?

my Sonos one speaker fades in and out when listening to TV since I stopped My cable TV. I still have Fios internet and the speed is much faster now. Sonos sound bar and rear surround speakers seem fine.

2x dead roam speakers 14 mos/ 17mos use.  The china 18650 batteries are junk.  I guess the battery module is smart enough not to overcharge these lithium batteries to a thermal runaway condition and burn down the house.  Never buy these speakers, knowing they are disposable same as the cheaper ones.Good job on battery control module, no lithium battery fires reported yet!!

i would like to know until which year sonos shall provide battery replacement support on sonos move speaker. if anyone knows answer to this, kindly reply. 

If have changed my wifi and can't reconnect my zoneplayer Play 5

After moving to a new house with a different wifi, our system won't connect.

I bought a pre-owned Sonos One and trying to set it up.  It asks for the email address and password of the account associated with the previous owner's email address.  How can I erase or delete that account and set the device up on my new account?   Hope someone can help.  

hi all,I own a gen1 system composed of a playbar and a sub and a few play 1 speakers.I would like to upgrade my playbar to a Beam Gen2will it work with the rest of my setup?thanks mucho  

I have a Beam Gen 2 plus mini sub. I have just bought two Era 100s. I want to use them as surrounds (have done that). During the setup I said yes to stereo pairing, but that’s not in fact what I want.  I want the 100s as separate speakers in a group with the Beam, all playing the same full stereo music (for max volume in party situation).  Do I need to undo the stereo pairing before grouping the speakers by playing music on the Beam and holding down the play/pause button on each 100?  If so how do I do that?  Once done how easy will it be to switch between surround mode and grouped?

Dear All, I am planning to buy used sonos playbase and wanted to check if it is compatible with my Sony Bravia 49xd8305 TV.Could you please help me with this.BTW I have sonos play 5 connected to my TV and wanted to check if playbase adds any benefit over my play 5.Thanks in Advance

The service from YouSee Musik suddenly stopped for SONOS. I have tried to remove the YouSee Musik service and wanted to connect I again but now it is no longer on the list of selectable services in SONOS. Anyone knows of changes between SONOS and YouSee?