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Sonos playBar Hardware failing

  • 20 November 2023
  • 1 reply
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J
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Hi 

 

I think my playbar is failing internally 

 

wired or wireless after a few hours audio dropouts then goes offline and no sound  in app 

 

no white  light  on front of bar when tv  remote pressed

 

white light on side still on

 

needs powercycle to resolve

 

latest diagnostic while online is 134246477

 

John

 

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Best answer by Ken_Griffiths 20 November 2023, 15:50

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Ken_Griffiths

Assuming you mean TV audio, perhaps try a different optical cable as a first step. If it’s all audio types then you can try different WiFi/SonosNet channels etc. and check the below link to eliminate the potential for wired/wireless interference:

https://support.sonos.com/s/article/3286

If the issues persist then it maybe best to submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

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