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Hi, I’m hoping someone can please help. I’m using iOS and the “gold” Sonos app.  I go into App Settings, and I don’t have toggles for “Hardware Volume Controls” or “Enable Lock Screen Controls”. The options aren’t even displaying. I’ve deleted and re-installed the app, reviewed every setting on my iPhone that I could think is related, disabled AirPlay and Handoff for every device in my network. Does anyone know what conditions need to be met to even get the option to enable hardware volume controls? My App Preferences page only displays “Appearance”, “Enable Search History”, and “Confirm Location” in the “General” section.  Thanks!

Could anyone tell me if you can stream Apple Music Dolby Atmos tracks through the Sonos app to a pair of Era 300s (stereo pair) when they are connected to the internet via the Sonos dongle and an ethernet connection?I have read that this is only possible when the Era 300 are connected via WiFi, which seemed odd to me, but I can’t find any documentation on this.

Listening to live-streamed radio , Sveriges Radio and more frequent recently the live broadcast jumps back in time. Is this a Sonos issue or a Sveriges Radio issue ?

My Sonos Beam is working for music and on the base Sony Bravia TV home page, but for some reason it won’t sync with Xfinity or Apple TV.  I can adjust sound on the Sonos app when I enter apps via my Sony home page (which never get used) or if I switch to play music. But whenever I try to watch normal TV (basic tv via xfinity cable) or switch the input to my Apple TV, I cannot get any sound.Any insights are greatly appreciated. 

Hello everyone, pre ordered a pair of Era 300 with wall mounts, I want to use them as rear speakers with Arc and Sub. Could you please help me? I’m not a native English speaker so please, understand me if I write something incorrect :)Most of the people have te sofa against the wall, in my case I can leave 50cm to 1m space from wall to the sofa, but I’m so scared to do something wrong. My room is quite big, my sofa height is 1.10m with headrest included. I was thinking to put the speakers above the armrests of the couch (wall mounts), a little over the ear level (this because of the headrest, I think it will “block” the sound somehow) so from 1.10m up, would that be a good thing to do? Over the speakers I’ve got a lot of space, it’s not a problem leaving 60cm above the speakers, same thing with the sides, I can leave 20cm at the sides of the speakers without problem. Then it comes the distance from wall to the couch, I can leave up to 1 meter of space. What would you do if you were me?

Since early this year the app has become slow, the last few weeks I usually have to wait for more than a minute for it to load the speakers, and in many cases it simply does not list them, or only one or two. Nothing has changed speakers-wise, not even WIFI-wise. If I use Spotify it finds the speakers almost instantly. I didn’t change app settings or system settings that would have an impact on the Sonos controller. Sigh. I also notice that while it’s finally playing, loading a different track often does not happen. The speakers don’t respond and Sonos just plays the ‘wait’ cursor, or tells me it cannot connect. Again: if I switch to Spotify it plays things immediately.I just don’t understand how things are sliding downhill so fast.Ever since February/March the cross-fading won’t work which is a big deal. And the app has been growing increasingly slow. This is so frustrating. If I had not invested in this system years ago I would currently drop it. The speakers and more are fabulous, t

Hello,I have 2 White Play 5 speakers with black grills. Is there anyway to swap out the black grills for white grills? If not do the grills easily come off so I can paint them white?  Appreciate any feedback!

How can I change the name of my Sonos one speaker, it was just living room but now my streaming is going to the Google nest, I am trying to set my Sonos one up to receive music from you tube, thank you.

Sonos S2 App on my Android has the wrong email address for me.  The steps to change the email require signing in first which clearly cannot be done since it is the wrong email.  On my PC my Sonos account is fine and has the correct email address.  In fact from my phone app I click reset password and it sends it to my correct email address! So how the heck do they have the wrong email for the log in? it is a vicious loop that gets me nowhere, so dissapointed

era 300 getting warm on the front! They are ok when not running. But when running their get warm. Is it something to worry about?

Why is Truplay still not supported on iPhones with ios17? It has been weeks now, and I am now actually on iOS 17.0.3……Sonos makes a big thing  about this feature yet they appear to not be in any rush to sort this!

can no longer play selections from my phone (Sonos app) -said I have to switch to Apple Music??

Bonjour, il semble que lorsqu’on branche une enceinte sonos en filaire, elle fasse un second réseau (sonosnet).Est-ce bien le cas ?Est-ce que les nouvelles enceintes Era 100, 300 fonctionne de la même manière.J’ai 3 era 100, une arc et un caisson et depuis que j’ai la arc et le caisson j’ai pas mal de micro coupure donc je recherche à optimiser. Merci d’avance.

Dear CommunityQuestion: Can someone explain the issue high-level or even low-level (technical)?Issue: I spent hours and several tries connecting my Playbar or Sub with my Google Pixel 8 Pro (Latest App SW, latest Android), granted any possible permission, reinstalled the App several times, emptied data and cache of the App. Switched my WiFi to dedicated 2.4Ghz. Hard reset the devices several times. Restarted the phone & App multiple times. Created a new Sonos account. Without any luck - faced several different error message like Error 1000 or the App seemed not to be up2date which it definitively was or the error message where Sonos is even recommending to use an Ethernet cable or even another device. Confusion/Surprise: Somewhere in the middle of all tries I could add my 2 Sonos One seamlessly without any efforts on the first try just like on iOS (even on my 5Ghz network). Expected: I installed the Sonos App on my iPhone 13 mini and it literally took me 1 minute to seamlessly conn

I have a Roam SL that is experiencing a strange issue. The speaker will start at a low volume and increase to whatever the setting is on the app(s). It will then decrease moments later. It almost feels like it is going quiet to “listen” but it’s an SL without a microphone. I notice in the Sonos app that the volume slider is not decreasing however the output from the speaker is. For example the volume is set for the middle at 55% and seems quiet, but then it gets louder. This is a new device for me and originally only had it connected to the Sonos network and did not have it automatically connected to Bluetooth. When I experienced this issue I took it off the Sonos network and connected it to Bluetooth. I have:Timed the occurrences of the volume reductions and not noticed that they occurred consistently. Changed the position of the device (standing on end, laying on its side etc) and not noticed anything.  “Forgot” the device and re-installed to the system 

I am unable to setup Alexa, or Sonos voice control for that matter, but Alexa is the main issue. Each time it goes from ‘Sign in to Amazon’ to ‘There was a problem adding Alexa’. It’s on my network, as I can play music. I did a factory reset, but no luck. This is very frustrating for a new product and new Sonos user. Thanks in advance!

I have era 300s as surrounds with an arc and a sub. Yesterday I noticed when listening to atmos music tracks that the 300s suddenly got way less pronounced on the same settings. I then tried an atmos movie and that too was less pronounced. Had to turn surrounds up considerably. Anyone else notice this?  

Hi, I have the Sonos Beam Gen 2 system and a Samsung QLED Q70T TV. When playing PS5 with Atmos, I experience 2-second audio cuts, which is quite annoying. I would like to know if there is any solution to this issue.

I have two Sonos One speaker and would like to connect them to my LG S90QY sound bar for surround sound. Is there any way to do this?

Ok I’m transitioning to the Sonos world from Apple. Saw the Move 1 on sale at Costco for $299. Seems like a great price $150 less than a Move 2. I bought two for a stereo setup. I’m a big fan of Peter Pee on Youtube and he has me convinced the Sonos Five is probably the best choice. As far as I can tell the current gen 3 has been out for about 3 years and it looks like Sonos introduces a new version about every 5 yrs.  The question is whether Sonos Fives will go on Black Friday sales or any sale price before the end of the year.

Hi,I have a Stereo Pair of Sonos Fives and wanted to know if i used them as line in would they drastically sound better than using Air Play 2?I have a DAC which is a FiiO K7, so i was going to run this from my Mac or IPhone to line in to the 5’s. Do the 5’s have an internal DAC and will this be a problem using my K7?Also, I’m wondering if i can’t be bothered to hook up my devices, could still use Airplay? This will be mainly for my partner who doesn’t care about sound quality. I dont want her going anywhere near my DAC while it is connected to my 5’s = Volume blown 

With the new update in PlayStation 5, we can use Dolby Atmos, but if I activate it, sometimes I hear a loud pop. Are you thinking of a quick solution to this issue?My setup is Sonos ARC, Sonos Sub Gen 2, and two Sonos SL as surround sounds. My TV is a 65” LG C2

I’ve read about similar issues and tried the solutions, but mine is slightly different and not resolved yet. We have an alarm set for each weekday OrganLive from tunein at 6:54. It is fine on Mon, Wed, Thu, and Fri, but on Tue it plays a local station WESA 90.5 from Radio.net we have set in a different room at 6:30. No other alarms are set at that time, and no other apps are set. I’ve deleted and reset the alarm - that’s how I ended up at 6:54- but it still happens. I’ll try to submit a diagnostic when it happens next Tue. 

Youtube music isn't updating my playlist, I only have 3 Playlists in my library, 1 of which I use regularly which has roughly 900 songs. Within the SONOS app it's only displaying roughly 100 songs.Things I've tried:Reinstalled the sonos app/youtube music appTurned off and on SONOS system, even factory reset both of them.Removed the youtube service from the app and back.Out of options is there anything to resolve this issue? 

I’ve used SONOS products for 6+ years and never had an issue.   I purchased an ARC last year and couldn’t get the product to register through the app.  I’ve called customer service a couple times, last time spending more than an hour doing the same activities (reboot, factory reboot/reset, router reboot, hardware into network).  I can not get this device to register, which means I can’t control sound from the app (which is one of the handy features).  I’m curious if I have a defective device but I’m trying to find the receipt from Best buy (think it was after last Christmas).  We are running an Eero router/wifi (aaris router) but unsure if that’s the issue.   I’m open to suggestions but we’ve tried everything….