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I used to be able to play music i have stored on my phone and suddenly "this device" option has completly disapered as an option under any tab on the app. I updated by phone and the app, i check permissions, all the file locrion stored on my phone are under music, nothing has changed from when i could play from my phone to now when i cant. This is very frusting as there are some songs i have that arent availiable on streaming services.  How do i fix it?  

I have a touch tunes jukebox and I have it hooked into a Sonos Port. When Sonos detects that music is playing on the Touch Tunes, it switches over. But I have an odd quirk that it won't switch back to my Sonos radio when it's done playing the song. Is there any way to achieve this?

Most of the time when I try to use Napster on my Sonos Roam with the Sonos 2 app I get the message “unable to browse music”. Other music sources work fine. Sometimes after trying to connect to Napster three times if finally connects. Is there a way to fix this?

Sonos beam will not work at all on occasions. When it does work I cannot control the volume. What can I do?

How does Sonos plan to solve the issue of accessing lock screen controls and device hardware button on iOS? Removing that functionality with release 15.6 on July 25, 2023 is a significant impact on the user experience. Our phones are the primary way we control the product so is there a solution other than having to unlock the phone every time we want to control the volume, change a track or turn the system off? Please clarify your plans or provide alternate solutions. Note: I do not use voice controls with my products, so that is not an alternative. Thanks. 

I am building a surround environment with sonos beam gen2 and two sonos one sl.In this environment, the volume of the rear speakers is low when the beam is connected to the TV, is it possible to increase the volume of the rear speakers only?

I’ve done the searching and I’m pretty sure I know the answer is no… but I thought I would check incase something has changed. Setup - Sonos Arc, Sub Mini & Amp. The Arc & Mini are in an area with no ethernet. The Amp is connected to some in-ceiling speakers and the cable runs back to a rack room in our basement. The Amp is in the rack room so it has access to wireless & ethernet but is not in direct wireless range of the Arc Is there anyway to get the surround sound setting working in this setup without re-wiring the house. 

Can I use my Sonos speakers to be used instead of the TV speakers and /or to not use themat all with the TV?  IE:  Can I set them up to be chosen as the go to speakers or not?

I have paired to Moves.  It sounds great and is exactly the right solution for my office.My only issue is that I can only the touch controls on the right speaker function.  The touch controls on the left speaker don’t do anything.I’d prefer that the touch controls worked on both Move speakers, but at a minimum, I would like switch the touch control from the right to left speaker.

Hi! Is it possible to use one Era 100 or 300 speaker as a single TV speaker in this way?Or is one of the sound bars the ONLY simple option?

I have a Sonos Arc in my living room and I would like to add one additional speaker in my kitchen to play the same sound as my TV.  Mainly to listen to the TV while I’m cooking dinner.  I can see the TV from part of my kitchen and currently have to crank up my Arc to be able to hear it clearly.  I don’t need anything fancy so I am thinking a Sonos One?

The Sonos arc rubber base has started to lose its stick holding it on after owning it about 2 ½ years and is dropping down on one side. Will Sonos help me with this as it’s really very disappointing as on the wall mount it now looks terrible.

I currently have a 3rd party receiver that I use for my surround sound system.  If i connect a digital cable from my reveiver optical out to the  Ray's digital in for sound will that connect with my Play 1 speakers for the sound?

Hello. There is no access to routers or AP’s in this retirement community and my 94 year old mom would really just like to listen to a little music on her Play One.I do not know what to say to the IT people who are well-intentioned and helpful, in order to get them to help this process.Any advice would be very much appreciated.Thanks, David

Hi there, When tapping into my "My Likes" YTM playlist in the S2 app on Android, I get a message "Unable to browse music."This is a large playlist, and another large playlist in my library has the same problem. From Google searching, I've seen reports from about 2 years ago of the same issue, though it appears that it was resolved back then.I've reinstalled the S2 app, and removed and re-added my YTM account. My sense is that this is caused by the 999 song limit in the YTM API.This playlist worked fine up until very recently, and its been well over 999 songs for a long time. I'll guess that either something has changed on the YTM API side, or the approach Sonos is using to workaround that limit (perhaps fetching only 999 songs from large playlists) is no longer working.I expect a response from Sonos might be that it's a YTM problem, and to contact them, but I do hope that Sonos engineers can take a close look at the Sonos side just to be sure.Thanks for great products, Greg

Hi,I have an existing Project turntable (with built-in phono preamp), an integrated stereo amp, a Sonos port, and external speakers and I’m after thoughts on the best way to connect them up.I could connect the TT (using the built-in phono preamp) to the port, then connect the port to an input (CD?) on the stereo amporConnect the TT (bypassing the built-in phono preamp) to the phono input on the stereo amp, and connect the Port (CD?) to another input on that ampWould either approach produce the same sound quality, or would the DAC in the port provide a better outcome perhaps?Would one approach be better from a user experience perspective e.g. connecting the TT to the Port and using autoplay for line-in, etc thanks in advance 😊

Hello, I installed a Beam 2 and Sub Mini in my family room last week. Had a few issues with the Beam and decided to take it back to Costco for exchange. I did a factory reset on the old beam before boxing it up to go back. When I set up the new Beam, what do I do with the Sub Mini in the ap? Should I remove it from the ap before setting up the new Beam and then re do the sub setup? Thanks 

First question is can I use 4x era 300 to make home theatre with 3D and dolby atmos. If yes what is better - 4x Era 300 + Sub or Arc + 2x era 300 and sub? Thank you ☺️ 

hi everybody,I’m using a Project elemental turntable (no pre-amp) with my sonos system through my sonos 5.It works fine but due to the lack of pre-amp on my turntable, I have to put the volume of my spreaker very high.So I bought a Nano LP1 pre-amp (RIAA equalization).Now, the sound is horrible. There are crackling noises that make the music inaudible.When I remove the pre-amp, the sound is back to normal (but I have to turn the volume up to maximum again) I went back to the store to get the Nano LT1 replaced but I have exactly the same problem with the new one. I tried to lower the source level with my sonos app but it didn’t solved the problem.Does someone have an idea?Thanks for any advice.NicolasEdit : I tried with different cables...

Hello, I’m trying to use YouTube Music on my Sonos One (all worked correctly before)It’s asked me to re-authorize app with a 9 digit code. After I enter the code: Access blocked authorisation errorYou can’t sign in from this screen because this app doesn’t comply with Google’s secure browser policy. If this app has a website, you can open a web browser and try signing in from there. Error 403: disallowed_useragentPhone is quite old (Huawei Mate 9) - have tried updating my web browser, still no cigar. YouTube account is not premium. Is this a Sonos issue or to do with my iron age phone? Thanks for your thoughts! 

Hello,I have a Sonos Beam (connected to TV via Arc), a Sonos amp wired to 2 in-ceiling speakers and 2x Sonos Ones.The Beam and 2x Ones are setup together as surround sound.However when I turn the TV on the sound only comes out through the Beam not the Sonos Ones. I cannot work out what is going wrong. No issue with playing music though.   Is there a way to get the TV sound to come out through Beam, Ones and Amp/Ceiling speakers or is the Amp/Speakers purely for a separate use (music)?

Hi all.  I would like to install a projector screen and projector for my pergola that points to the pool. I currently have a television in the Pergola that is connected to an Amp through HDMI. I would like to keep this connection but also connect the projector to same Amp.  The ultimate goal would be for the amp to play audio from whatever source is sending audio.  At any given time I would only be using either the projector or the television, but not both.  Is this doable with some sort of HDMI splitter?  If so, do you have any recommendations for a splitter?

Hi there,First of all my setupSonos Beam 2 Sonos Era 300 x 2 LG 55C8 Tv (with Arc port, no eArc) PS4 (thinking of getting a PS5)I would like to get this Bluray audio disc and play it in at least surround sound, the end goal is to hear it in Atmos.https://shop.pinkfloyd.com/product/X3AMPF1239/the-dark-side-of-the-moon-blurayIf I play it on the equipment I currently have, via the PS4, will I get 5.1 surround?If I replace the TV (or get an HDMI extract audio thingy) to get an eArc port and then also get a PS5, will I get Dolby Atmos?Many thanksJason

Will the line input bridge via Bluetooth to a paired pair of 300s?

I have a new 5.1 Sonos surround setup that I am looking to connect an existing non Sonos 2.1 PC speaker setup I have in my office. These speakers (Corsair SP 2500) are powered but not connected to an outside amp or receiver. Everything I see about the port discusses connection to a receiver or amp. I am wondering if the port will enable my existing speakers to tie into my Sonos setup?