Hi, for some reason my arc today has started to automatically reduce volume until it’s on mute. I’ve got a Sony TV and had the same set up for the past couple of years. Arc, Sub, two Ones at rear… Any ideas? Thanks
Answered
Arc TV volume keeps going down and then on mute
Best answer by Corry P
Hi
Thanks for your post!
There’s a few ways your Arc’s volume could be controlled accidentally:
- A rubber button on a remote stuck under the frame surrounding it. This could be the TV remote, or the remote for any HDMI-connected device.
- The volume buttons on your phone being held down, if the Sonos app is open (phone cases are not unknown to do this). Or, a family-member’s phone. A phone with a third-party app that supports direct play to Sonos and has an open connection could also be responsible, even if not on the local network.
- An HDMI device or the TV misbehaving - unplug them all from power for at least 2 minutes
- Smart-home interactions
If this doesn’t help, the Arc does log the sources of any volume commands given to it - I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
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