Answered

When i search for a song it can not connect to YouSee. I can login in to YouSee without a problem when redirected from Sonos. 

comment connecter play:1 à un Mac ?

Ok. I had some sort of issue with my wifi and I had to reconnect everything for some reason. I have a ZP80 and two Sonos Ones acting as a stereo pair and I am on S1. I have everything connected again now, but I am missing how to switch to my RCA out so that I can stream the cd player to my speakers via the ZP80. What am I missing? Both the ZP80 and my speakers are on the system, I guess I just need the RCA out option to show up on the controller. Thanks so much for any help you can provide! -Clint

Hallo, can I combine my Playbase with a Connect Amp Gen2 (the white one) to create a 5.1 System? The Amp shut be connected to small speaker for rear an a sub. thanks for help

I’m trying to use my Samsung earbuds with my Samsung tv. When I switch the tv on, I’m given the opportunity to connect to the buds. I choose that but then Sonos kicks in and switches the output away from the buds back to the soundbar.So far the only way I can use the earbuds is to unplug sonos and as all wiring is hidden that is far from easy.Am I missing something.Hope someone can tell me of a better way. TIA  

I have three Sonos speakers, an Arc, an Era 300, and a Roam. Like many other people, I get many error messages while using Apple Music about songs not being encoded properly. It can be one or two songs or the whole album. I don’t have this problem with Amazon Music, but much of my music is on Apple from i-Tunes era. Albums by the same artist purchased about the same time may have error messages on Apple, but not on Amazon. These albums play perfectly well on my computer. This is very frustrating since I can’t use my new Sonos speakers for a large part of my music. Since compatibility with Apple Music is a major selling point for Sonos, fixing this problem should be a priority.

I would like to connect my turntable using line-in adapter in the ERA 100. But I would also like to use the same ERA100  as an Airplay2 device. Do I have to unplug the line-in adapter from the ERA 100 in order to be able play music from my iPhone (Apple Music)? Or how do I chose the source? Of course I can´t play  simultaneously music from the  turntable and the Apple device. I´m a  new Sonos user or will be in the near future.Also I would like to know the difference between using ERA 100 line-in port and Sonos Port device when connecting a turntable. If I´m going to use the Sonos Port then I can place the loudspeakers more freely in the room? The turntable and the Port can be situated in a separate room (using wi-fi connection)?

Please could someone advise on the below? We have Sonos speakers mounted in the reception of an office building and are currently using Spotify to stream the music from the PC. I was hoping there would be a way to save entire playlists from Spotify onto the Sonos controller itself, so that they live on the PC Controller and Spotify is no longer required. Is this something that’s possible? Or is it the case that an active Spotify account needs to be linked to Sonos in order to play music?

On My Beam Gen 2, is the speaker supposed to stay on ALL the time? Can it turn off?

I have a Sonos amp w 6 outdoor speakers and a sub.  I have been listening without issue for about 2 months and out of the blue, 3 speakers (left channel) have gone out.  Still listening to the right channel speakers w/out issue.  Before I start digging up my landscape any suggestions?

I activated the credit for the discount on my 2 sonos one sl that i use for surround and intend on buying 2 era 300 to use as surround.The question is if i can still use my 2 sonos one sl or do they get deactivated or something like that?

Hi! I've decidced to change my current setup with Sonos and i'm not familiar with its capabilities.I'm interested in getting one Beam and two Moves. I would like the two moves to move around the house and when it's time for movie to pair them for stereo with the beam and eventual sub.Would that be possible and if so would you suggest to be good idea or is there a flaw in my desire.As addition will it be possible to stream the sound from PC to sonos and a wall projector at the same time without any additional complication and/or latency?Best regards!

 I would like to put in a place a Dolby Atmos sound system for a 98" TV going into a cinema room. Sonos eARC has been recommended but I would like to know if the rear speakers in the set up can be Sonos ceiling speakers as opposed to freely placed ones. Many thanks,N

I’m just setting up my new Sonos Roam, and I can’t get any sound out I’d the speaker? ( but there is more volume from my iPhone?) what have I done wrong?  

My Gen 3 Sub was working perfectly until about 15 minutes or so ago.Reflects as ‘connected’ in app. Reset modem and then power cycled the sub but still no luck; it just does not have any sound output/drivers do not move when playing heavy bass when I was testing it. Oddly the app was able to detect and connect to it again but there’s still no sound coming out of it.Tried TruePlay and it failed because it was “unable to hear one of my speakers”.System set up is Arc/One x2/Sub.Any help would be most appreciated; my diagnostics number is ***.

 I have a Sonos Sub Gen 3 and due to a voltage problem the fuse blew. When I disassembled it, the flex cable with part number 170-01366 that goes from the power source to the main board broke. Does anyone know where I can get this part? It is impossible to repair it.

Volume control only does not work indirectly on Verizon voice remote paired with Sony A95K and Sonos ARC connected via HDMI/eARC.  It will change the volume however when pointed directly at the ARC.  Other functions on the remote work indirectly such as changing the channel.

When I turn my Move 1 on it makes a noise like it just connected but I get nothing. Not even a light blue or white comes on anymore? It is plugged in to the electric I have owned it 4 months with no problems until now. Can it be reset to original factory? Or reboot  

I have to play music in a church for a funeral and do not want to rely on bluetooth connectivity so am hoping i can plug my phone into an ERA 100

Hi,With my Sonos Era 100, I have a problem with no sound on certain sound levels when using different max sound limits. I am using the Sonos app on Android for this. But I see the same behavior on the Windows Sonos app.No problem with 100% max sound level:  - Sound level 0 gives no sound (OK)- Sound levels 1-100 gives sound (OK)Problems with 50% max sound level:- Sound level 0 gives no sound (OK)- Sound level 1 gives no sound (Not OK)- Sound levels 2-100 gives sound (OK)Problems with 10% max sound level:- Sound level 0 gives no sound (OK)- Sound level 1-9 gives no sound (Not OK)- Sound levels 10-100 gives sound (OK)There seems to be a pattern depending on the max volume limit I set. Like it cuts off x amount of lower sound levels related to max volume level I set.I expect to also hear sound on sound level 1 with 50% max volume.Anything I can do about this? Or is this a hardware/software problem?Regards, Tim

I’m looking for a Play:5 Gen 1 and have noticed that there are three variants in the UK secondhand market:Backplate with Chinese characters (Play:5 in small letters) - about 60% of units on sale Backplate with Wireless System Zone Player - about 25% of units on sale Backplate with Play:5 in large letters, no Chinese characters - about 15% of units on saleAnyone know what the differences (if any) are? Clearly the Zone Player speakers were the first production run but I can’t understand why most of the speakers in the UK are Chinese character versions..?And does the same thing occur in other countries?ThanksNick

Good morning,Since this morning, like every day I do my sport, I wanted to listen to my favorite radio for my session. But here I plug in my Sonos Five, I wait for it to be fixed. I activate Wifi on my Redmi Note 10 Pro, and I select the Sonos S2 application and it loads but once I arrive at the menu where there are all the radio and disc icons it returns to the screen starting my smartphone. I tried restarting the phone but to no avail.If you know what it could be I'm all ears.Thank you in advance and have a good weekendActarus

Recently I've notice that about 25% of the songs in my queue do not display artist and title (my preference) but simply the file name, like track1.mp3. It includes songs purchased from Bandcamp and songs from my own cds - I do not notice a pattern. 

I changed internet providers and now Alexa won't connect to Pandora or Audacy

Hello I’m thinking of adding a turntable to my Sonos set up , I curently have the Sonos arc , 2 play ones and the sub , does the turntables that I see on the Sonos web connect to my set up and play ?