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I have used Sonos speakers for years with no problems.  However, in recent months I find that every time I open the app on my iPhone, the sonos app is disconnected from the system so I cannot control it.  Within about 10s it reconnects fine without me having to do anything.  My wife (also using an iphone) doesn’t experience any such problems.  I’ve not knowingly changed any settings and the only app changes would be standard app updates and iOS updates.  Any help much appreciated

HiI have successfully connected a DMP 6 to my 5 and played music throughout my Sonos system.  My question is, if I added a pre amp would this enhance the sound further and increase the volume?  I found that the volume using the DMP 6 was lower then playing without it connected?

I can’t join my new WiFi. I tried Myriad of times. No luck 

Very frustrated - have the Arc, new sub and new Era 300 surrounds.Going from the Arc to the TCL into its eARC hdmi and the appleTV 4K into another HDMI port on the TCL.On the TV i have the following settings:Audio > Audio Output > ARC (Sonos Arc)Audio > preferred streaming format > AutoAudio > Digital output format > passthrough  (I see no other audio options digging around the menu; I’ve read in other forums that the output needs to be “bitstream”; however i either can’t find or don’t have that option. On the appletv 4kAudio Output > TV SpeakersAudio Format (it reads “auto” on the menu bar) > Change format “Off” / If I turn it “on” I can set it to “Dolby Digital 5.1” - there is no Atmos Option.Audio Mode: Auto (only other option is 16 bit)When I play Atmos music through Apple Music (under its Spatial Audio, which claims to support Atmos) via this set up i get 5.1 listed on the Sonos app. Similarly, when i play movies - either through the Apple app on Apple TV o

Hi,I am a hard of hearing person and I have a rather specific question: when I watch movies and series I can hear the voice of the actors from the front of the room (sonos arc) while from the side satellites (sonos one SL x2) there is no dialogue track there making me understand speech less well. The question is whether it is possible to set the dialogue track so that it can also be heard in the side satellites? Thanks!

Hello. I purchased 2x Sonos Five with Sub mini. I was hoping to be able to use the speakers via 3.5 mm audio jack, but it looks all the jacks that I've tried, do not go in all the way through and as a result I either don't get any sound or ot sounds without the base and other channels. Can someone explain what could be the issue before I return my speakers? Thank you.

It sounds like I have a speaker (one of my One SL speakers) might be blown.  Getting cracking like I haven’t heard since is was a kid back in the 1970s listening to cheap car speakers.  suggestions as to what I need to do?  I have only had for about 2 years +

My brand new Sonos arc turns volume up and down automatically.It happens both when streaming music via Spotify or when sound from my television is being transmitted. It happens all the time. Should I contact telephone support or any other good ideas?Thx, Anders

Bonjour,  j'ai une différence importante de niveau de son entre le téléviseur et le système Sonos  Moderator edit:Google Translate- Hello, I have a significant difference in sound level between the TV and the Sonos system

I have 2 Play 5 gen 1 from 2014. I use the old app to control them. After the last upgrade, both sonos completely  stopped responding. There are no lights. I unplugged and replugged and I restarted the router but no luck. Please help!

I have a system which includes 2 Play 5 (gen 1) speakers using the S1 app. I have recently bought a second hand Play 3. When I try the ‘add product’ button on the app it tells me ‘app update needed’. I am concerned that if I update it, the Play 5’s wont work. Would this be the case?

Has anyone experienced a solid red status light (to0 led) and flashing red battery light (bottom led)?I have read the info pertaining to what colour means what but the combination above is not covered, I have tried soft and hard resets to no avail. The speaker will not ‘reboot’ or enter into set up mode. I will connect it to power to see if the battery has run so low that it has upset the delicate piece of electronics. This is the second time I have had a strange combination of lights and tech support talked me through some troubleshooting not on the website although I am not sure 100% that they knew what the issue was and it was resolved by coincidence and trial and error. Has anyone else had this issue? The lights are definitely red. Not orange. Could be a hardware fault? Is the unit faulty. Not been happy with the speaker’s reliability in all. Sounds great but is problematic in connecting to multiple phones using simple Bluetooth. What must us be so complicated!

HiI got the Sonos playbar with optical in and output, with this I can’t get Dolby Atmos. Is there a way to convert optical to hdmi? Converter? And then get Dolby Atmos? Let me know and if there’s any place I can buy this.  Thanks

I have a Arc, and 2 x era 100’s in my “Tv Room”. the era 100s are set up as surrounds to work with the arc.however, i can’t find an option to EQ only the arc, or only the Era 100’s. it seems the EQ applies to all devices in the TV room. is this normal?

I recently moved and I’m unable to connect my system to the new wifi. Keeps getting error message saying unable to connect. The wifi is work gin I’m connected on  iPhone 

I am trying to connect my Sonos One SL speakers to a guest network away from my home that has no password. The app won’t let me connect to the network without a password, however. Is there a fix for this? 

Finally got my Sub Mini connected to my ARC (SONOS needs to come up with some sort of interface to look at configuration, it's ridiculous I have to stare at my phone for 5 minutes before it fails and not have any information to work from)Now, I don't have sound coming from the Sub Mini.The Mini Sub is right beside my ARC.Help?

Hi,I have a Sonos system set up in my house. I have been having renovation and disconnect all Sonos products. I have brought a new Sonos One Gen 2 (Kitchen) and added it throght the Sonos Android app but now when I turn my other Sonos products on they aren't showing in the same system. Can anyone help me get them all on the same system please? They are both on the same network.  

Hi, I recently bought a Sonos Arc. And I’m wondering if the settings are correct.  I have a Samsung Frame (2022) with a one-connect box which has HDMI e-arc, which I connected the Arc to. Now watching most streaming services I end up getting Dolby multichannel PCM 5.1. Unless the show is offered in Atmos, then Atmos will show up in the app.  So my question is why I don’t get Dolby Digital plus instead.  I’ve checked my TV settings and I can’t choose ‘passthrough’ watching built-in apps like Netflix.  My setup is:ArcSub (gen 3)2 SL Ones Curious to hear what you think. Thijs

I’ve been through the chats on this and I am looking for an at home, drunken party app that doesn’t lag with my Sonos system like other dj apps. It’s not for huge social events, but at home I want to sync my sings without a delays. Help please  

Is there an update as to when we can expect the software release that will fully support inverted Era 300’s that are wall mounted in areas due to exceptionally high ceilings?

Hy guys I have a room wirh one era 100 and 1 sonos one. I cant connect both as stereo when i try it seems its not blt possiblePlease help 

When I connect Spotify to sonos devices, from within Spotify app. the sonos app shows started from Spotify and queue not available.is there a way to add songs to the devices from other sonos music services, which could include Spotify itself?  

Please help, how do I connect my Sonos, 5, 3 x 1’s to my A65J

Hi EveryoneI have Alexa enabled on my SONOS One to control Spotify.I have just purchased an Amazon Smart Plug, with the intention to control the plug via the SONOS One. From reading the forums it seems I need to enable a skill within the Alexa app, but which skill is it? Or is this wrong, and do I need to do something else? OneThanks :) 🙏