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Sub and One Sl surround speakers are solid white light but the app is not able to connect

My era 300 disconnected from the network recently. Now when I reset to factory setting and try to add it back to the system, it gets all the way to the end of the process with a message along the lines of “speaker is connected but may not show up in Settings/System. If this is the case, unplug the speaker, plug back in and finish connection in the Settings tab.”  I have tried this multiple times - i unplug the speaker, plug it back in and there is nothing to “finish” in Settings. Nothing happens at all and the speaker is not connected. Getting very frustrated.

Hi guys,Since the last two days I have problems to play my uploaded music from my YouTube Music free account. When I try to play a song the Sonos app says“Fehler beim Hinzufügen von Titeln zur Liste (701)” (maybe “Error adding songs to list (701)” in English?)I already tried to remove the YouTube Music service and re-added it.Do you know what I can do to solve this problem?

I am having my beam gen 2 wall mounted with my new tv. The standard hdmi cable isn’t quite long enough will any good quality hdmi 2.1 cable suffice without losing the sound quality particularly the Dolby Atmos performance? Cheers 

I seem to have no access to my SiriusXM app through SONOS.  Is there some reason this is happening?  This is sudden as of a few days ago.

I moved my turntable setup from my home theater to my office.  I’m using a Port with an Audio Technica turntable.  I have a Beam 2, Sub-mini and 2 One SLs.  The EQ bounces all over the place.  Sometimes I get full sound, sometimes the sub drops out, sometimes dropouts happen.  Seems like an app problem.EQ goes flat.  I press stop.  I press play and the EQ is back at my settings.I paid a ton of money for reliability.

My system turned south today for no apparent reason. Running firmware 15.9. Same thing happens on iPad, running 16.6.1 and iPhone. So far it happened on only Atmos songs, have not tried others.lt plays for a minute or so, and then shows the message not encoded correctly, and then jumps ahead 1 or 2 songs, and repeats. Running Apple Music from the Sonos app. ERA300s set to stereo mode. Help, this is the first real problem I have had with Sonos!!

I have 8 play5 (Gen1) and a S3. If I buy a Sonos smart speaker would it be compatible? Could I use Siri to control the complete system?

 This question was raised about 2 years ago for the original Move but I don’t know if things should have been sorted for the latest ERA speakers in stereo mode . I use pair of ERA 300 for music only in stereo mode .  How can I enable both speakers to work in stereo mode via Bluetooth without resorting to switching on  each speaker individually ?  Thanks 

Hi all. Can you listen on your earphones when playing vinyl on the Sonos turntable connected to an era 100?

I have 4 Sonos Play speakers, fibre Wi-Fi with a network extender. I repeated lose connection to the speakers and often lose a speaker from the app altogether. I can always resolve the issue by following rectification process described but it is extremely frustrating because it is frequently happening. Is there something I can do to eliminate or at least reduce the occurrences of these issues?

For some reason my Sub disconnected from my Beam. I tried rebooting both Sub and Beam, I reset both to factory condition and tried rejoining them to my system. Nothing has changed with my wifi or router. I spent an hour with Sonos phone rep who was very patient but didn’t resolve the problem. The app on IPhone shows both the Beam connected and Sub disconnected. When I try to connect the Sub to the Beam I get all the through the steps to the final window that shows “Adding Sub. This may take a moment” and the progress freezes. The window show the progress bar complete, when I tap on the window a second screen shows “You can’t exit Sub setup right now”. I’ve deleted and reinstalled the Sonos app with no difference. My suspicion is this is a problem with the Sonos app. Is any one else experiencing this or similar?

Hi all,i have just purchased the Beam Gen 2 sound bar and Sub Mini and just added a pair of Sonos ERA 2’s that I want to use for stereo sound and surround sound. It appears that if I want to listen to music and I have the speakers paired and set up as surround speakers I have to unpair as surrounds and the re-pair as Stereo speakers! That is insane! Anyone else aware of this and is there any future updates from Sonos that will resolve this?  Thanks  Paul

Seriously, I’m so over this s***...EVERY WEEKEND I CAN’T PLAY MUSIC FROM STREAMING SERVICESEVERY WEEKEND SUPPORT AREN’T AVAILABLEAre these performing maintenance on a Friday night in the US or something?Why is this such a chore?I just want to use the product I paid forIt’s a paperweight at this point…​​Moderator Note: Modified in accordance with the Community Code of Conduct.

My Sonos play 5 (gen 1) is blinking red. Any ideas what it is and how to fix it ?

I’ve seen a topic about this from 2 years ago.  None of those solutions is helping me.  I’m trying to add iHeartRadio to my Sonos services.  The Sonos app tells I need to authorize the service and gives me a 5 digit code to enter.  It then sends me off to Safari to enter this code.  However, it appears the phone is auto-filling that 5 digit number for me (perhaps incorrectly?) - but then the web page tells me that I did indeed successfully authorize my Sonos system to my iHeartRadio account.  So I’m pretty sure the code was entered correctly.The problem is when I try to use iHeartRadio it constantly tells me that the account needs authorized.  This is very frustrating.

My system is stuck in a permanent “Tune in” introduction.  Just the declaration that Tune In is starting followed by an ad, over and over again.  Never getting to the radio station 

Dear all, I have 2 identical Play:1 speakers. They both got upgrade to S2. As they were not compliant to our overall Sonos System, we need to downgrade them. Followed the exact process as shared by Sonos. 1 unit downgraded successfully but 1 unit keeps on giving ‘downgrade unsuccessful’ message. Any advice on what to do in addition to the documented process of reset and more options on S2 app would be highly appreciated. Thanks in advance. R

I watched this video from the Sonos official channel. But I am wondering that if we play music via Bluetooth to stereo-paired Era 100, is it a true stereo? For example, one speaker is the left channel, another one is the right channel. Or 2 speakers actually just have the exact same sound out?   

Hi,I would like to connect a vynil-player (for example the AT-LP120BT) to the sonos-ikea speaker Symfonisk which has only wifi/ethernet connection. Could you please help me in finding the easiest (and possibly cheapest) way to connect the two devices? For example, it is not clear if a Sonos port is enough or I need the Sonos Amp, or other devices. Thanks for your help!

Hi, After moving in a new flat, I was looking at SONOS option for some weeks, and would like to finalise my order, but I thought to send a short message to be sure that my possible future set up will work well. I have a “big” open room with a Kitchen, a Leaving Room and a Music Studio with existing speakers(see plan attached) and I would like to have it all connected through wifi. But based  on my budget, I am considering to buy some older generation SONOS speakers such as Play 5 and/or Play 3 with newer model ONE SL and Move.  But if I keep the Play 5 Gen 1, I will have to stay on S1 app. For me, the most important is to be able to hear all “traditional” output everywhere (Turntable, Mixing Table Output) as well as mobile and Computer output through Wifi.  Do you think that the setup attached would work, and do you have advice on the few questions there:- to connect the turntable, is a Play 5 Gen 1 stereo pair  better than and Play 3 Stereo pair + Connect?- do I need a connect AMP to

The answers here are a bit confusing so let me ask. I currently have a Sonos Beam and two One SL speakers all set up as my living room. Can I add a third speaker out on my patio and selectively turn the pation off when I am in the house and listening in the living room. Thanks Len

Hi,Since a while, AirPlay does not work anymore with my Sonos Play:5 gen 2. I reset the speaker and Airplay start working again but failed soon after.anybody as any idea of what to do ?Thanks !

Hi, after upgrading both my Mac mini and macbook pro to Sonoma 14.0 I noticed that Sonos One works only in wireless mode. It works in ethernet mode only for apple Music app  and Sonos music services app and not, for example if music or voice is played through youtube. A contact with an Apple specialist told me that other people issued the same problem, and that a new OS release could solve the problem; after about 10 days the situation didn’t change. Do you have some info or news about? Thank you very much, Gianni 48

I have an existing Sonos Gen 1 system (Play 5, Play 3, Play 1) working with the Gen 1 app.  All’s well with that.  Yesterday I bought a Sonos Beam Gen 2 which I found out won’t work with the Gen 1 speakers I already have.  It doesn’t want to connect at all - I get a message that says: “This system includes products that aren’t compatible with Sonos S2.  You have options: (1) Open Sonos S1 Controller to control or update the system, (2) Set up a new system using the Sonos S2 app.  All products must be S2 compatible.”I would think that I could still use my existing S1 system with the S1 app and use the S2 app to control the Beam Gen 2.  That doesn’t seem to be the case.  There’s another message I get while trying to set up the Beam Gen 2 telling me I could set it up in the S1 app and lose functionality.  Is it possible to have Gen 1 in the S1 app and also Gen 2 in the S2 app simultaneously on the same WiFi network?  How can I deal with problems getting the Beam Gen 2 set up?  Do I have t