Answered

Hi all,Has anybody else experienced a Slow, laggy and poor refresh rates on the S2 app after the latest update (Android November 2023)? Note the app itself was updated a few weeks back but I had a system update today and the app itself was somehow effected.A few examples of what I'm experiencing:1) A laggy experience or lower refresh rate when scrolling through any tab2) The My Sonos tab is refreshing the artwork every time I land on the page3) Track listings disappearing when i go back to a playlist while scrolling It's not unusable but pretty terrible. I'm using the Android app version 15.10 build 76246300 on my Samsung Z fold 5 running Android 5.1.1

Should they sound like they are directly above the listener on the couch? or should they sound like they are coming from above the the TV/soundbar?I watched Roma(Atmos confirmed in app) during the forest fire scene, and played with the height volume. It definitely made a difference in terms of sonics but I could mainly place the sound, not directly above my head, but more above the TV towards the ceiling. I didn't get a feeling like it was directly above me or around me in a 360 effect.My sound bar is on a media unit. The top firing drivers are not obscured by anything. The bottom of the sound bar is 6ft 4 inches from the ceiling which is flat. My listening position is approximately 7ft 8 from the soundbar.Peter Pee's arc placement video says I may need to til the rear of the soundbar forwards by an inch, to fully optimise the height channels. Has anyone else done this? if so, how far do you wedge something into the back of the Sonos to raise? i.e where should I be measuring the inch f

I am having three problems with the Arc SL shadow; 1) a loose HDMI port on back of the soundbar that will lose connection if i touch or move soundbar even slightly  2) random sound drop while streaming content  and 3) poor reception to control volume from Firestick remote.   Anyone else with similar experiences?

Hi everyone,I'm looking for an upgrade on my sound system. I own a sonos beam 2 for less than a year and im thinking about buying a speaker to have a better home cinema experience. It's almost the same price to buy one Era 300 or 2 Era 100 (500euros). Does anyone have any advice to help me in making a choice between these 2 options? To be more precise, my beam 2 is 4m in front of me in my 20 square meter room, and the couch is located against a wall where i would put the speaker(s) on (on each side if i get 2 speakers and probably centered if i get one) Thanks for any advice that can help. I wish you a good day

Hi - I got a new iPhone and, though I’ve been subscribed to Sonos Radio (and have been paying for it), the App does not “recognize” this. Meaning, when I play using Sonos Radio, I still have adverts and can’t skip songs. I’ve tried multiple times re-authorizing Sonos radio, have deleted and reinstalled the app, canceled my subscription and re-subscribed, but nothing. My system is up to date. any ideas? Thanks!

I ordered an arc, sub and two era 100’s. The arc had a loose screw or something right out of the box. I never connected it to my system. When I picked it up I could hear the screw rattling around inside. So, I went to the return website and started the return. I got an email with a shipping label but could see nowhere to request and replacement. I didn’t want to just return it I wanted a replacement that didn’t rattle. So I ended up calling support. Spent 45 minutes on the phone explaining I wanted a replacement and not a refund (used a 40% off coupon to order). I was told that I already requested a return and all I had to do was ship it back and around and around. Transferred to a different rep where I had to go through the whole story again (you already requested a return etc etc etc). Finally the second rep understood and pushed an email where I could enter the RMA and request a replacement. Perfect. Except… the website was broken. I would enter in the info and when I hit the submit

Hi We have a 5.1 set up with a 1gen beam and 2 sonos play in our front living room. We are creating an open plan extension and looking to create the same (or better) in the TV area (which is the wall with the 2 single windows). The floor will have wet UFH and I assume I need to cable in power to middle of the floor to have power sockets for each speaker. Thinking double socket to live under sofa (which will be an L shaped sofa. I’ve attached floor plan and also looking to how this should tie in else where. We will get an Arc and we have several sonos 1’s that could be used for rear speaker. Considered using ceiling speakers for atmos instead of 5.1 set up. I’d love some advice on set up for all open plan area inc dining and kitchen. I’m also thinking of finally adding a sub as no attached neighbour on the media wall. All advice welcome as I;d like to ensure I get the cabling right for contractors and take advantage of black friday deals before my other half says we cant afford them!   

Yesterday when I turned on the TV, there was a loud pop from either the Arc or the Sub.  This morning, after the TV was on for about 30 min, the left surround popped in the same way.  I grabbed a diagnostic as quick as I could after the pop, but not sure why this started all of the sudden.  Update went through two days ago to 14.0.4Diagnostic is 1674648960

I have groups setup in Alexa per the instructions. Currently though it seems like it just plays to whatever speaker or group was last controlled instead of the specified group. Alexa says it is saying what I said to do, but doesn’t actually play to the expanded or reduced set of speakers, just changes what some speaker/group is playing. My understanding is that regrouping speakers isn’t supported with Alexa, but that playing TO a group is supposed to be.   

HiHad my arc just short of a year and tonight I turned on my xbox series x I use to watch bluerays, it was sitting on the dashboard and suddenly there was a loud bang and it was like the arc rebooted. A quick Google suggested this may be a known issue but for my own sanity I ran a diagnostic report and contacted sonos for a health check on the arc.According to the sonos agent they could see an amp fault "I see. I can see that your Sonos Arc is having an Amp Fault. And for this one, we just need to reboot the Sonos Arc. Just unplug it to the power outlet and plug it back in after 10 seconds. Then observe if the Arc is still producing the loud pop noise so we can further isolate the issue."I rebooted the arc and sent another diagnostic and he said it was clear. But I'm know wondering if I have an actual hardware fault and I don't want to just leave it for it to eventually break. Any advice welcome 

I have the same - or at least a similar - issue as many other customers describe in the community.I experience a sudden very loud pop that sounds like a huge short circuit in the Arc, then some small pops crackling and a complete loss of audio. The led turns orange on the front.Power cycling the Arc gets it out of the bricked state, but only until the issue happens again. Can confirm that it happened with Dolby Atmos audio content from media player on the TV.Setup is Sonos Arc and 2x Sonos ONE surround setup. Connected to Philips OLED 65OLED806/12 on  eArc port (port 1) with HDMI 2.1 certified cable. System diagnostics collected while the Arc was not in zombie state did not reveil anything weird according to Sonos support.I found posts going back 3 years that report this same issue, and have found no other proposed solution than “disable Dolby Atmos” and that it might have to do with the Atmos container.While support has been friendly, they claimed to be unfamiliar with the issue. So f

Hi,I wanted to install a brand-new Sonos Amp in our second home. It is the first Sonos device there, so I created a new system. That worked, but in the end when the app tries to link the Amp to my account I get an error. The Amp is connected via Ethernet cable, so Wifi is not the issue. I have a managed switch and can see that the Amp is connected and has an IP adress.  What else could be wrong? If Sonos is reading this, I created a diagnostics report with number 1218390867. Here is the error I get: Any advice is appreciated! Tried again today and it still does not work. Also tried from another iOS device, same result. Another thing I tried is to add a different device, a Sonos One, but the app wants me to complete the Amp setup first. Also I cannot delete the Amp, or at least I don‘t see an option for that.  Any ideas? Moderator edit: combined posts

After the 15.2 Update (build 72239150) .  Some of my Sirius XM channels, will play, others will not.  Same problem whether I use the mobile app or my desktop controller.  

Hi, does anyone know how to disable that terrible volume ‘beep’ when you amplify the volume?

Q1. Beam(first version) will it work with Sub (Gen 3)?Q2. Is the Sub completely wireless other than power?  

Considering Port, but need to better understand connection to AVR.  I believe I need AVR with Trigger input, not output, correct?  That seems to be hard to find, most AVR have Trigger Out.  Does the trigger from Port to AVR simply turn on the AVR?  Or will it also select the correct input on the AVR to play music?  For example, if the AVR was last used with an HDMI input for TV, do I need to manually change the AVR input from HDMI over to the input Port is connected to?  Also, how does the volume pass-through work?  Can I really control the volume of the AVR from the Sonos app when streaming music from Port to the AVR?

How do you get customer service to honor the return policy?  I have 2 speakers I returned… one 5 months ago, one 2 months ago.  I have proven with the tracking number they were received at the warehouse, but I am not being refunded.  Has anyone dealt with this and have a contact?I have 6 SONOS speakers in my system and was a very happy customer but I can’t believe how I’m being treated when I did everything right and have proof that my speakers were sent back and received, yet no word from SONOS.

So I’ve been having this issue for a couple months now. I’ve seen some of the other threads. I do NOT have cross fade turned on. Spotify regularly skips when playing from Sonos app, and gets really bad with specific songs which I don’t get at all. I’ve restarted router, unplugged all products, and I’m considering downgrading to S1 to see if that helps. Any advice or tech support is greatly appreciated.

I have two sonos one SL speakers which are paired as system surround for my Sonos Arc and Sub. I own this system for almost two years now. I noticed recently that sonos one sl speakers disappeared from showing up under my system. I still can connect to them through music streaming apps but they are not stereo paired anymore and shown as two separate speakers. i tried to factory reset them and reconnect them to Sonos app but still the same issue. They are connected to wifi and listed under connected devices to my router but they are not shown under system. I tried adding them using instructions of adding new product. The process go through and I get a message telling me the speakers are added but i need to unplug them and plug them for them to show up under system and I did that several times without success. Is that problem something known? How I should resolve that? 

There seem to be a million threads on converting/exporting playlists out of Sonos, but I want to convert a playlist from Spotify into a Sonos playlist.  I want to do this so that I can add songs to the playlist that do not appear on Spotify.

Moved to VA from PA. Plugged in soundbar using optical cable and it played TV feed. Plugged in sub and nothing. I tried using app to control everything but it can’t find my system at all.  I also have a couple small speakers for other rooms and I haven’t even tried to set those up yet as I’m working on the living room first.

FRENCH : Bonjour,  Mon voisin a réussi a accéder à notre système sonos (play 5, sonos one, sonos roam) en se servant de Spotify. Il l’a déclenché en pleine nuit à 3h du matin en mettant la musique à fond. Cela a réveillé toute la famille.Nous sommes en conflit avec lui, c’était donc une utilisation malveillante. Sa box internet était visible dans le menu “gérer les réseaux”. Quelle sont les solutions pour sécuriser l’accès à mes appareils ?? Je trouve ça incroyable qu’il ai réussi à se connecter à mon système sans autorisation. Merci ENGLISH :Hello,My neighbor managed to access our sonos system (play 5, sonos one, sonos roam) using Spotify.He set it off in the middle of the night at 3 a.m., playing the music at full volume. It woke up the whole family.We're in conflict with him, so it was malicious use.His internet box was visible in the "manage networks" menu.What can I do to secure access to my devices? I find it incredible that he managed to connect to my system withour autorization

I just got the arc, 2 era 300s and 2 subs.  Can I add a turntable with a line in to one of the eras? Anyone pulled this off?  

I’ve recently moved and switched wifi’s. Connected my Sonos ARC just fine, and was able to connect the Sub to the app and wifi.The issue comes when I attempt to pair the Sub with the ARC. It will be stuck on “Adding Sub. This may take a moment...” and does not ever finish. I have called Sonos tech support multiple times to no avail. Please help.

Randomly lose sound when streaming through by LG Oled TV.