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Vic_Fig
Contributor I
November 28, 2023
Answered

Audio quality Beam Gen 2 + One SL

Hi,

I have added a couple of One SL to my Beam Gen 2 to complement the surround system, whenever I try to play any movie or media trough any streaming service the quality sound available is not the optimal or the highest available, i.e. HBO Max has Atmos but the most that I'm able to get is 5.1, Disney offers 5.1 but I'm only getting Stereo; Beam is connected via HDMI eARC on a Sony TV KD-65X75K (I'm aware that does not has Atmos, but prior to adding the One SL I was able to get Atmos).

 

Thanks.

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GuitarSuperstarAnswer
Lead Maestro
November 30, 2023

In the Disney+ app settings, make sure the Data Usage setting is set to Automatic. Also make sure you are playing the ORIGINAL language audio track.

"Receive with simplicity everything that happens to you." - Rashi
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6 replies

GuitarSuperstar
Lead Maestro
November 28, 2023

Adding the One SLs as surrounds should not change your ability to play Atmos content to the Beam.

Make sure the TV is set to these settings:

Digital Audio Out: Auto 1
Dolby Digital Plus Output: Dolby Digital Plus
Pass Through Mode: Auto
eARC Mode: Auto

Test the films Black Panther on Disney+ and The Matrix on Max.

"Receive with simplicity everything that happens to you." - Rashi
Vic_FigAuthor
Contributor I
November 29, 2023

Configuration is as mentioned, still most of the content is played on a lower audio quality, however, The Matrix is detected on Atmos, this confirmed via Sonos app.

Not sure if there's any other option.

Airgetlam
Airgetlam
November 29, 2023

It may be time to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
GuitarSuperstar
Lead Maestro
November 29, 2023

Configuration is as mentioned, still most of the content is played on a lower audio quality, however, The Matrix is detected on Atmos, this confirmed via Sonos app.

Not sure if there's any other option.

So Dolby Atmos works on the Max app. Good.

Now let’s check Disney+. When you play Black Panther on Disney+, what audio format is displayed in the Sonos app?

 

"Receive with simplicity everything that happens to you." - Rashi
Vic_FigAuthor
Contributor I
November 30, 2023

Configuration is as mentioned, still most of the content is played on a lower audio quality, however, The Matrix is detected on Atmos, this confirmed via Sonos app.

Not sure if there's any other option.

So Dolby Atmos works on the Max app. Good.

Now let’s check Disney+. When you play Black Panther on Disney+, what audio format is displayed in the Sonos app?

 

Playing Black Panther the audio is Stereo PCM. 

The whole Disney catalogue is a lower quality than the one mentioned in the information about the movie/show.

GuitarSuperstarAnswer
Lead Maestro
November 30, 2023

In the Disney+ app settings, make sure the Data Usage setting is set to Automatic. Also make sure you are playing the ORIGINAL language audio track.

"Receive with simplicity everything that happens to you." - Rashi
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