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constant red light on Sonos Move

  • October 22, 2023
  • 6 replies
  • 3630 views
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There is suddenly s constant red light on my 2020 Sonos Move. It is totally dead - cannot turn on or anything. What can I do?
Constant red light is not described in the user manual

Best answer by buzz

I suggest that you contact support. Refrain from Factory Reset prior to contacting support.

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6 replies

buzz
  • buzz
  • Answer
  • October 22, 2023

I suggest that you contact support. Refrain from Factory Reset prior to contacting support.

Airgetlam
Ken_Griffiths

There is suddenly s constant red light on my 2020 Sonos Move. It is totally dead - cannot turn on or anything. What can I do?
Constant red light is not described in the user manual

Here is a description of the LED lights on Sonos products…

https://support.sonos.com/en-us/article/sonos-led-lights

I would follow @buzz’s advice and contact Sonos Support via this link:

https://support.sonos.com/s/contact

Airgetlam
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  • Henrik Naundrup
  • Author
  • Contributor I
  • October 22, 2023

Thanks. The problem is that a constant red light is not mentioned

Ken_Griffiths

Thanks. The problem is that a constant red light is not mentioned

I suspect a hardware fault (just a guess on my part), but it’s still best to contact Sonos Support in any event. They may get you to try a battery removal, but wait and see what they say.

Airgetlam
S
  • sfr1e12
  • Lyricist I
  • November 30, 2023

I’m having the same problem and constant red light is not mentioned in the light description. Did you get a response from support team?

thanks,

sarah

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  • Henrik Naundrup
  • Author
  • Contributor I
  • December 1, 2023

Yes. A sad one. Mine was 2,5 years and outside any warranty and therefore Sonos would not repair it. They said that I could try to buy a new battery to see if this would fix it. It didn’t so I returned the battery and got the money back. Only option for the Move was to send it to Sonos and get a 30% discount voucher at a new purchase. I therefore returned the Move because it was useless. I am bit angry with Sonos so I don’t know if I will ever use the voucher. I think a (relatively expensive) speaker should last for more the 2-3 years 

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