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Hi, after upgrading both my Mac mini and macbook pro to Sonoma 14.0 I noticed that Sonos One works only in wireless mode. It works in ethernet mode only for apple Music app  and Sonos music services app and not, for example if music or voice is played through youtube. A contact with an Apple specialist told me that other people issued the same problem, and that a new OS release could solve the problem; after about 10 days the situation didn’t change. Do you have some info or news about? Thank you very much, Gianni 48

I have an existing Sonos Gen 1 system (Play 5, Play 3, Play 1) working with the Gen 1 app.  All’s well with that.  Yesterday I bought a Sonos Beam Gen 2 which I found out won’t work with the Gen 1 speakers I already have.  It doesn’t want to connect at all - I get a message that says: “This system includes products that aren’t compatible with Sonos S2.  You have options: (1) Open Sonos S1 Controller to control or update the system, (2) Set up a new system using the Sonos S2 app.  All products must be S2 compatible.”I would think that I could still use my existing S1 system with the S1 app and use the S2 app to control the Beam Gen 2.  That doesn’t seem to be the case.  There’s another message I get while trying to set up the Beam Gen 2 telling me I could set it up in the S1 app and lose functionality.  Is it possible to have Gen 1 in the S1 app and also Gen 2 in the S2 app simultaneously on the same WiFi network?  How can I deal with problems getting the Beam Gen 2 set up?  Do I have t

Hi all. I bought the Sonos sub with the notion of placing under my couch (foolishly without measuring) and it won’t fit. I can place it in a cupboard in my built in TV unit. Wife hates the look of it so this is my only shot. Would this be pointless or ineffective? Is it supposed to be on the ground? Would the sun being placed in a piece of wooden furniture sound terrible or vibrations that would diminish my sound system? Units not test installed so I can’t test and secondly as it is still in its packaging I may be better off returning the item.  thanks. 

I have 6 Sonos speakers (mostly one’s) and Alexa is seeing all but one of them. Help!  

Hello all, I was just going to send this question to chat but no reps are available. So figured I’ll ask here.I’ve had my amp and Sonos architectural outdoor speakers for about 3 weeks now and while they sound unreal it doesn’t always start out that way. When I just start playing the outdoor speakers by themselves they are kinda quiet and lacking dynamics, a little thin. This is the case until I group them with a set of speakers inside, then they are nice and full/louder and sound incredible! It wasn’t just a one off thing it always happens.diagnostic prior to grouping: 1607205154diagnostics after grouping with my set of 5’s: 1495755821Diagnostics after ungrouping the fives: 2002266900and before you ask maybe I’m just hearing the fives I can assure you the the doors and windows between the two speaker sets are closed and I definitely can’t hear the fives. Even with the fives turned down completely.Ungrouping the fives the outdoor speakers remain to sound great. It only happens when the

Trying to add a Boost (2019 version) to my existing system. I have cabled the boost but it can’t be found when I try to add it through the S2 app.I have one existing speaker cabled - this is needed cause otherwise of of the speakers don’t connect. However, I don’t need a speaker close (and wired) to my router hence going for the Boost.If I turn off my speakers the Boost is recognized by the app - but then I can’t add my existing setup.Any idea what’s wrong?Thanks, Lars

Sonos is working i have my system up and running on Boost and wifi (Boost wired) my Wifi setup is a Unify dreamrouter with wifi 4: 2,4 ghz enabled, the logs mention (see below) that every couple of minutes the wifi connection is lost and reconnected. Still the music steaming etc plays fine, what i see is that the history is gone all the time, like its has been powerless. I Tries to change the channels and place the boost in a more center like place in the house. please see below the messages i get from unify logs. 

I’ve recently purchase an open-box Sonos Port from Best Buy, in US. After bringing it to Brazil, I found out it had been previously registered to an account that obviously I don’t have access. Will a factory reset allow me to register it to my account?

Hi,I called Sonos support twice on this and let’s say they wasted my time…I have 3 Sonos in my home (home wifi network) and 2 others in a Guest House (Access point connected directly with a underground network cable to the home router).   I need my 2 Sonos in the Guest house to connect on the Acccess point and the 3 Sonos in the house to connect on the ‘’home wifi network’’.  I seems that the Sonos App does not allow to connect different groups of product under different network.  I suspect that, since both network are not so far from each others, they are picking up signal one from the other.   I even tried to creat a second Sonos Account to separate the 2 networks but the App recognize that the speakers are linked to the main account (maybe because of serial number).  And yes I made sure to Factory reset all speakers before I start to configure. Your ideas are more than welcome!   

Hi all.so I’ve had my speakers running pretty much faultless for the last 7 or so years, but over the last few weeks when we’ve been using them throughout the day and evening they work fine however when we turn them off for what ever reason (bedtime phone calls whatever) they all come on full blast randomly. This could be in the afternoon middle of the night no pattern. They are all up to date, I’ve tried powering down, deleting the app and re installing. This afternoon we turned them off and I removed the last played from the rooms and they have all just blasted out something, seeing as it’s 2030 and the kids were are in bed I just unplugged as quick as I could. any ideas on what else to try as I’m at my wits end With them now  thanks in advance 

I have had my SUB for over 8 years, same house, same place, it worked fantastic until 3 weeks ago. I’ve had to do a lot of resetting. Finally 2 of my 4 products are good. When I reset my SUB and try to reinstall I’m not being able to get the green flashing light. I am connecting to the Sub’s WiFi network, but when prompted to push the arrow button I should get a green and white flashing light and light remains white. I only get a white light.thank you in advance  

Currently have two Era 300s set up as a stereo pair, with one speaker connected to my Sony Turntable via its RCA outputs (and Sonos adapter).  Is it technically possible to connect a CD player to my other Era without “confusing” Sonos? I know I could just detach the Vinyl RCAs whenever I want to listen to the CD player, but I’m wondering if it’s possible to have both units each connected to an Era, so that I never have to unhook anything. I’m also uninterested in a mixer, although would consider a low-profile one if that’s all there was. 

I gave my Playbar and Sub to a relative without properly removing them from my system. I now can’t access any rooms in my app, and they can’t setup the speakers I gave them.Do I need to go so far as to bring the speakers back to my home? Suggestions?

I have a Sonos system with a Western Digital NAS, and in the spring I upgraded Sonos to S2.From the S2 app, I can see my NAS and select albums, songs, etc. I can also search ("classic search") and get results from both Spotify, TuneIn, etc. - incl. my NAS's "music library".But when I select "try the new search" - I get no results from my NAS.Others who have experienced the same?Is there a solution, or is it a "feature" - where Sonos "forgets" that there are also NAS users among their customers?(playback from the NAS is no problem, so I don't think it's a "protocol problem")RegardsMartin Frøland

I have a Sonos arc connected to Amazon Omni fire TV via earc HDMI connection.  When I play a DVD or blue ray on my sony or lg DVD player, there is intermittent popping noises.  I can pause the DVD and start again and it usually goes away.  I tried changing the channel on Sonos and that worked for a while.  I have changed out the TV with the same model as well.  And still the popping!  This is so frustrating.  It only does this when playing DVDs.  All other streaming apps etc play with no popping.  Any ideas?

Our Sonos system was installed in 2016. More and more often the music is not continuous. On occasion I have unplugged the Sonos control box for a particular room, and it appears to help for a day or so. It is very frustrating. I am wondering if there is a way to reset the entire system, hoping that this might solve the problem. Gary Freeman

How can I reboot my Sonos speaker if I don’t have access to my account anymore. The account been hacked .so please can anyone tell me what to do?

I have a Denon DRA-697CI with two pairs of high quality wired speakers. Also have two Sonos One and a Sonos Roam. My current setup is to use one (echo Dot into the Denon for Alexa controls) or the other (via Sonos app). I’m wondering if the Port would enable me to use all speakers together, or if others have had issues with wired and wireless speakers playing at the same time and controlled remotely. 

My alarms periodically just don't go off (not even the chime backup). I have two alarms in two different rooms set one minute apart. When this problem happens, BOTH alarms fail to go off. It's happened three or four times over the past few years. I used to be on the s1 controller and thought that may be the problem, but recently moved to s2 a few days ago, and it just happened again. Here is my diagnosis number: 1260039986

Bonjour,nous un TV de marque LG placé sur un meuble, il est impossible de placer une barre son devant le TV car on cacherait la cellule pour la télécommande!Est-il possible, sans perdre trop de qualité, de placer une barre son à l’arrière du téléviseur!Merci pour vos réponsesJLB123 

HiI have just installed two Era 300s in a stereo pair with a sub. All works fine, except when I added the Alexa voice assistant the music became incredibly muffled as if Alexa was listening all the time. When i removed the voice assistant, it was all ok again.Does anyone have any ideas of how I might resolve this?ThanksNeil 

Hello,I installed a new ax3000 router in my home. All devices including my 2 Sonos speakers are properly connected via wifi and functioning. I also connected my USB hard drive to my router. This contains my music library.I am attempting to connect a shared music folder without success. My router is configured to share the USB music folder (RW perms) over an SMB connection. Furthermore, the router is configured as UPnP media server. When I add the folder “\\192.168.x.x\iTunes” and credentials it accepts everything, but after 5 seconds it fails with an error message, “//192.168.x.x/iTunes” is no longer available. The device where the music files are stored may not be powered on, or the path may have changed.”Using the same path above I can successfully connect using my mac and windows laptops. I’ve seen some others with similar problems but using a different model. Is this still a known issue? If so, SONOS when will you fix this?

I have a Sonos ray can I connect 2 Sonos ones second generations together as a surround sound

I noticed the Sonos Port isn’t listed in the product menu, and the price has been reduced on the site. Is this product being discontinued, or upgraded? 

I have a Sonos Connect S2 linked via TOSlink to Cambridge Audio DacMagic 200M. I am subscribed to Tidal HiFi Plus..However, the DacMagic only ever indicates 44.1 kHz , even when playing what Tidal says is a Max resolution track ( Flac or MQA). TIDAL app is set to stream Max.What is the matter?