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Sonos can not be found until router reboot. Every day.

  • 25 November 2023
  • 5 replies
  • 84 views
A

As says in the title. I have 2 Play:1 and a Play:3.

Replugging the system doesn’t help. Only reboot. 

Router is the TP-link AX6000, Sonos is on 2.4 MHz, Laptops and phones are on 5 MHz. It happened before once in a while, but now it happens every day.

 

Any suggestions?

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Best answer by Ken_Griffiths 25 November 2023, 15:58

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5 replies

Ken_Griffiths

Perhaps see this link on the TP-Link site. It mostly relates to their switches, but I suspect you may need to configure the router for multicast, but perhaps first check your router user-manual, or better still, speak with the TP-Link customer support desk…

https://www.tp-link.com/us/configuration-guides/configuring_layer_2_multicast/?configurationId=18230

controlav
Userlevel 7
Badge +23

Get a better router.

Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
A

Considering that it happened after one of SONOS update and that AX6000 was and is one of the top suggested routers, the last advice is plain lame. A better one would be disable 5 GHz and go tomato FW or wired altogether.

A

Thanks for the tip! Enabling IGMP (disabled by default) seemed to help.

Ken_Griffiths

…or if not done already, enable IGMP Snooping (not ‘Proxy’) v3 and just see if it fixes things - if not, speak with TP-Link CS.

edit: Ah our posts crossed - that should (hopefully) sort it. 👍

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