As says in the title. I have 2 Play:1 and a Play:3.
Replugging the system doesn’t help. Only reboot.
Router is the TP-link AX6000, Sonos is on 2.4 MHz, Laptops and phones are on 5 MHz. It happened before once in a while, but now it happens every day.
Any suggestions?
Best answer by Ken_Griffiths
Perhaps see this link on the TP-Link site. It mostly relates to their switches, but I suspect you may need to configure the router for multicast, but perhaps first check your router user-manual, or better still, speak with the TP-Link customer support desk…
https://www.tp-link.com/us/configuration-guides/configuring_layer_2_multicast/?configurationId=18230
Perhaps see this link on the TP-Link site. It mostly relates to their switches, but I suspect you may need to configure the router for multicast, but perhaps first check your router user-manual, or better still, speak with the TP-Link customer support desk…
https://www.tp-link.com/us/configuration-guides/configuring_layer_2_multicast/?configurationId=18230
+24Get a better router.
Considering that it happened after one of SONOS update and that AX6000 was and is one of the top suggested routers, the last advice is plain lame. A better one would be disable 5 GHz and go tomato FW or wired altogether.
…or if not done already, enable IGMP Snooping (not ‘Proxy’) v3 and just see if it fixes things - if not, speak with TP-Link CS.
edit: Ah our posts crossed - that should (hopefully) sort it. 👍
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