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playbar cuts out when listening to music

  • 12 December 2022
  • 33 replies
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I have an original PlayBar that is hardwired to the net work. I’m using S2 as a controller. When I’m streaming music (Amazon or Spotify) it will intermittently disconnect. This happened initially when I was running the PlayBar on Wi-Fi and hoped that hard wiring it with it fix the issue. All other wireless speakers (newer than the Playbar) do not have this issue. I have re-authorized both Amazon and Spotify with out any luck.  There is never any interruption in TV audio.  I am using Eero Pro model 8010001 Wi-Fi router. I am guessing it’s the older Wi-Fi radio in the PlayBar?  Any thoughts on fixing this issue?

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Best answer by Ken_Griffiths 12 December 2022, 12:55

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33 replies

I have this same problem, music only cutting out.   Playbar and Sony OLED TV.    But my problems started more recently, after I bought a sub.    And it seems to vary in that it can be worse at times.    It works now when I disconnect the optical cable - thanks for that.   Hardwired to Ethernet.    I usually play music from my server.    I also spoke to technical support awhile back - did not help.    
 

So annoying.

Changing remote control to RS232 seems to work for me.  
 

Thanks!

 

It’s kind of scary how dependent it is on the software.  Man, I hope Sonos doesn’t go out of business in my lifetime, or the lifetime of my system, whichever comes first.

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Orphans are an issue for any smart device, Sonos seems to be less reliant on calling home to operate than many other devices that are bricks without the remote connection.

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Hello everyone, good news for me. I followed the advice of a discussion, where I was advised to activate simple IP control on my television. I did and since then I have had no cuts. I put the link of the discussion, I hope it will also work for those who have the same problem. Best wishes.

 

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Yes it is hardwired.  My fear is that it will take a newer Sonos sound bar to overcome (pricey). 

…and you might end up with the same issue if the problem lies elsewhere🤷‍♂️. I would certainly try the things suggested and if you cannot resolve the playback-interruption, then within 10 minutes of encountering the issue, submit a system diagnostic and note, or post, it’s reference back here and then contact/chat with the Sonos Support Staff via this LINK and see if they can see any issues with the device.

I have the exact same problem. Sound works great while watching TV, but cuts out during music playback.  I’ve changed channels, Wi-Fi, and hardwired it. Nothing works. 

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Hi guys. Did you do what is suggested in the video below? 
I had the same problem as all of you, and enabling "IP Simple Control" fixed the problem. Have you tried ???

 

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I changed my Sony to Simple IP, and another remote option change to RS232 and it worked. Music no longer cuts out 

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I have an original PlayBar that is hardwired to the net work. I’m using S2 as a controller. When I’m streaming music (Amazon or Spotify) it will intermittently disconnect. This happened initially when I was running the PlayBar on Wi-Fi and hoped that hard wiring it with it fix the issue. All other wireless speakers (newer than the Playbar) do not have this issue. I have re-authorized both Amazon and Spotify with out any luck.  There is never any interruption in TV audio.  I am using Eero Pro model 8010001 Wi-Fi router. I am guessing it’s the older Wi-Fi radio in the PlayBar?  Any thoughts on fixing this issue?

I just resolved this issue on my system. See this thread: 

Sound cuts out of wired PlayBar | Sonos Community