Contributor I

Answered

playbar cuts out when listening to music

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I have an original PlayBar that is hardwired to the net work. I’m using S2 as a controller. When I’m streaming music (Amazon or Spotify) it will intermittently disconnect. This happened initially when I was running the PlayBar on Wi-Fi and hoped that hard wiring it with it fix the issue. All other wireless speakers (newer than the Playbar) do not have this issue. I have re-authorized both Amazon and Spotify with out any luck. There is never any interruption in TV audio. I am using Eero Pro model 8010001 Wi-Fi router. I am guessing it’s the older Wi-Fi radio in the PlayBar? Any thoughts on fixing this issue?

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Ken_GriffithsAnswer

Yes it is hardwired. My fear is that it will take a newer Sonos sound bar to overcome (pricey).

…and you might end up with the same issue if the problem lies elsewhere🤷‍♂️. I would certainly try the things suggested and if you cannot resolve the playback-interruption, then within 10 minutes of encountering the issue, submit a system diagnostic and note, or post, it’s reference back here and then contact/chat with the Sonos Support Staff via this LINK and see if they can see any issues with the device.

Ken_Griffiths

Is the Playbar hardwired direct to the router itself? If not, then I would certainly try that (if practicable) to rule out anything else along the path and even try a different network port on the router and Ethernet cable, to also rule out those things. Of course it might be the WAN connection too or a combination of things, although that seems less-likely if all works fine with your other (newer) Sonos players.

N

ndnmdAuthor

Contributor I

Yes it is hardwired. My fear is that it will take a newer Sonos sound bar to overcome (pricey).

Airgetlam

That won’t be the case, unless there is an electrical failure in your specific device. Since the inception of Sonos, they have never forced upgrades of any speaker, they all remain supported. The only devices that have been ‘retired’ are not speakers, but an old 30 pin iPad connector, and a physical remote control.

At the least, I’d suggest a reset of your local network, by unplugging the PLAYBAR from power, then rebooting your router. Give the router a couple of minutes to boot up before plugging the PLAYBAR back in to power.

Bruce

buzz

Grand Maestro

Are you “reserving” IP addresses for SONOS?

J

John B

My Playbar is operating perfectly wirelessly. And if you have wired your Playbar then "older wifi" could not possibly be the problem.

Does the problem arise when just your Playbar is playing or does it only arise when grouped with other speakers?

Ken_GriffithsAnswer

Yes it is hardwired. My fear is that it will take a newer Sonos sound bar to overcome (pricey).

…and you might end up with the same issue if the problem lies elsewhere🤷‍♂️. I would certainly try the things suggested and if you cannot resolve the playback-interruption, then within 10 minutes of encountering the issue, submit a system diagnostic and note, or post, it’s reference back here and then contact/chat with the Sonos Support Staff via this LINK and see if they can see any issues with the device.

Z

Zwiftnick

Lyricist I

I have the exact same issue. My Playbar used to be connected to a 8-9 years old Samsung LCD TV via optic cable, and I had no problems playing music or watching TV. A year ago I bought a new Sony LED TV and watching TV is not a problem, but when I am listening to music, wether the TV is on or off, the music cuts out 1-2 times per minute for about 5-10 seconds.

I have tried EVERYTHING, but the only thing that works, is when I disconnect the optic cable from the TV. I thought I was the only one with this problem, nice to know it is not me. Think it is a software/signal issue, between Playbar and TV. Yes the Playbar is old hardware, but bought it from new about four years ago, so should at least last for another half decade without disconnecting the wires when switching between music and TV.

N

nabateus

Lyricist II

I have the exact same issue. My Playbar used to be connected to a 8-9 years old Samsung LCD TV via optic cable, and I had no problems playing music or watching TV. A year ago I bought a new Sony LED TV and watching TV is not a problem, but when I am listening to music, wether the TV is on or off, the music cuts out 1-2 times per minute for about 5-10 seconds.

I have tried EVERYTHING, but the only thing that works, is when I disconnect the optic cable from the TV. I thought I was the only one with this problem, nice to know it is not me. Think it is a software/signal issue, between Playbar and TV. Yes the Playbar is old hardware, but bought it from new about four years ago, so should at least last for another half decade without disconnecting the wires when switching between music and TV.

Wow, I’m having the same issue. It started when we replace our old tv to a new Sony OLED/

I called Sonos support, and I was instantly told they are aware of the issue (music interruption), and it is the Sony television. Wow, I would never think about that, I was sure it’s a network issue.

As a workaround, they suggested to set RS232 control to serial in the tv’s menu. I need to see yet if it helps/

Ken_Griffiths

Wow, I’m having the same issue. It started when we replace our old tv to a new Sony OLED/

I called Sonos support, and I was instantly told they are aware of the issue (music interruption), and it is the Sony television. Wow, I would never think about that, I was sure it’s a network issue.

As a workaround, they suggested to set RS232 control to serial in the tv’s menu. I need to see yet if it helps/

Wouldn’t you just switch it off?

https://www.sony.com/electronics/support/articles/00154270

https://www.sony.co.in/electronics/support/articles/00154270

N

nabateus

Lyricist II

Wow, I’m having the same issue. It started when we replace our old tv to a new Sony OLED/

I called Sonos support, and I was instantly told they are aware of the issue (music interruption), and it is the Sony television. Wow, I would never think about that, I was sure it’s a network issue.

As a workaround, they suggested to set RS232 control to serial in the tv’s menu. I need to see yet if it helps/

Wouldn’t you just switch it off?

https://www.sony.com/electronics/support/articles/00154270

https://www.sony.co.in/electronics/support/articles/00154270

It was off… 😆

It is a Playbar, so I would assume the other option also should not bother it (rs232 through hdmi) as it doesn’t have an hdmi port on it, not like the Arc or other Sonos devices.

Let’s see it tomorrow

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