Contributor I

Answered

playbar cuts out when listening to music

33 replies
3411 views

I have an original PlayBar that is hardwired to the net work. I’m using S2 as a controller. When I’m streaming music (Amazon or Spotify) it will intermittently disconnect. This happened initially when I was running the PlayBar on Wi-Fi and hoped that hard wiring it with it fix the issue. All other wireless speakers (newer than the Playbar) do not have this issue. I have re-authorized both Amazon and Spotify with out any luck. There is never any interruption in TV audio. I am using Eero Pro model 8010001 Wi-Fi router. I am guessing it’s the older Wi-Fi radio in the PlayBar? Any thoughts on fixing this issue?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Ken_GriffithsAnswer

Yes it is hardwired. My fear is that it will take a newer Sonos sound bar to overcome (pricey).

…and you might end up with the same issue if the problem lies elsewhere🤷‍♂️. I would certainly try the things suggested and if you cannot resolve the playback-interruption, then within 10 minutes of encountering the issue, submit a system diagnostic and note, or post, it’s reference back here and then contact/chat with the Sonos Support Staff via this LINK and see if they can see any issues with the device.

Show previous replies

D

dens38

Contributor I

Hello. I have the same problem since I changed my TV to a sony Oled XR-77A83K.
When the optical cable is connected I have music playback cuts, even TV on standby. When I unplug the optical cable, I no longer have a cut. This comes from Sony TV optics.
I hope a solution will be found!

Ken_Griffiths

Hello. I have the same problem since I changed my TV to a sony Oled XR-77A83K.
When the optical cable is connected I have music playback cuts, even TV on standby. When I unplug the optical cable, I no longer have a cut. This comes from Sony TV optics.
I hope a solution will be found!

Did you try the above suggestion mentioned by @nabateus?

D

dens38

Contributor I

I searched on my Sony Oled XR-77A83K TV, and I can't find any adjustment concerning the rs232, as described on the link
https://www.sony.com/electronics/support/articles/00154270
Maybe I'm doing it wrong, but even on the sony manual for my tv, I can't find anything about the rs232. If anyone has a solution ?

Ken_Griffiths

I searched on my Sony Oled XR-77A83K TV, and I can't find any adjustment concerning the rs232, as described on the link
https://www.sony.com/electronics/support/articles/00154270
Maybe I'm doing it wrong, but even on the sony manual for my tv, I can't find anything about the rs232. If anyone has a solution ?

If you haven’t done so already, I would maybe speak with Sony Support and see what they say, as the connected Sonos HT device (or any optical connected device for that matter) will only play what is sent to it in a timely matter - it’s a one-way connection only to the speaker. So the issue will likely be down to the Sony TV (or the connecting optical cable) I suspect. I would just see what Sony Support Staff can recommend.

D

dens38

Contributor I

Okay. Yes for me the problem comes from the tv. Before I already had a Sony Bravia tv, with optical output and I didn't have this problem. I will contact sony support and let you know.
Thanks very much.

N

nabateus

Lyricist II

Hey guys,

Here is the update: I can confirm, seems like the problem is solved. Cannot tell witch action fixed the issue, the RS232 settings change, or applying the latest firmware on the Sony (however I was behind only one version, maybe about two months ago),

but finally I can enjoy music on the Playbar without interruptions.

D

dens38

Contributor I

Hello everyone,
I explained my problem to Sony and here is their answer:

Dear Mr Roman,

I am following up on your email concerning the sound cuts on the sound bar when it is connected to the XR-77A83K television.
I am sorry for the concern you are having.
Please rest assured that the TV has the latest software version: PKG.6.6070..EUA
if not, update it:
https://www.sony.fr/electronics/support/oled-tvs-android-a80k_a83k_a84k-series/xr-77a83k/software/00283238

In addition, I will report your request to the dedicated service.
Also note that Sony does not guarantee full compatibility with third-party devices.
Please accept, the expression of our distinguished feelings.
Michael

SONY SUPPORT TEAM
SUPPORT: http://www.sony.fr/support/fr

Obviously I am not satisfied with this answer and answered them that it is not normal that their TV, in standby, continues to send a signal via the optical cable, which disturbs the reading of another source on my soundbar. Compatible or not compatible, it should not happen! I hope they will correct this issue.
Then, Sonos, can also try to correct this problem, by not taking into account the optical signal, when the source is not the TV!
In fact, I endure and wait, hope.

I

IlkleyMoor

Lyricist I

I thought that the RS232 fix was finally the solution to by Sony-TV connected, wired Playbar’s problems when playing from my (wired) NAS containing my music library - and for about 20 mins I had interruption-free music but then - a cut out as before. I had one more about 20 min later. I think that this is less frequently than in the past but alas, the problem isn't fixed. My TV’s software is upto date and my(unwired) Playbase which is also connected to a Sony TV doesn’t have the same problem. 😬

C

CraigFostersBeard

Trending Lyricist I

Has anyone had any update on this. I’m pretty sure I’m getting the same issue. Dropouts in audio (not the TV audio) but any other source on my playbar e.g. Spotify or Turnable via Line In on a play 5.

Only the playbar drops. Tried turning off RS232 no luck.

C

CraigFostersBeard

Trending Lyricist I

So my update it's definitely the Sony TV as if I unplug the optical audio it all works fine with no dropouts.

So for a bit my workaround was to do that

Now I've discovered that if the TV is on (with optical audio in) but I set the Sonos to play line in or stream or whatever no drop outs

Weird TV off but optical audio plugged in and I get dropouts TV on no drop out

My current crap workaround is Turn TV on and either set picture off or run a screensaver

Show more replies

Sign up

Login to the community