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ndnmd
Contributor I
December 12, 2022
Answered

playbar cuts out when listening to music

I have an original PlayBar that is hardwired to the net work. I’m using S2 as a controller. When I’m streaming music (Amazon or Spotify) it will intermittently disconnect. This happened initially when I was running the PlayBar on Wi-Fi and hoped that hard wiring it with it fix the issue. All other wireless speakers (newer than the Playbar) do not have this issue. I have re-authorized both Amazon and Spotify with out any luck.  There is never any interruption in TV audio.  I am using Eero Pro model 8010001 Wi-Fi router. I am guessing it’s the older Wi-Fi radio in the PlayBar?  Any thoughts on fixing this issue?

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    Ken_Griffiths
    Ken_GriffithsAnswer
    December 12, 2022

    Yes it is hardwired.  My fear is that it will take a newer Sonos sound bar to overcome (pricey). 

    …and you might end up with the same issue if the problem lies elsewhere🤷‍♂️. I would certainly try the things suggested and if you cannot resolve the playback-interruption, then within 10 minutes of encountering the issue, submit a system diagnostic and note, or post, it’s reference back here and then contact/chat with the Sonos Support Staff via this LINK and see if they can see any issues with the device.

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    pkates
    Contributor I
    May 20, 2023

    Same problem here . . . . Playbar optical from TV.

    All works fine but streaming music etc drops with optical connected.

    It used to do it with my LG TV and now with my newer TCL as well.

    A simple fix I’ve found is by putting a fairly cheap optical switch with remote inline.

    When I stream, I change the optical switch to a different input - problem solved. (kinda the same as disconnecting optical)

     

      CraigFostersBeard
      Trending Lyricist I
      May 21, 2023

      It's annoying why is a turned off TV putting out something on the optical out? And more to the point why does the Sonos listen to it, when it's set to a different input? Annoying, now I've discovered just leaving the TV on (as a massive digital photo frame) while I listen to music works. I can live with it. Can't see Sonos fixing it.

      dens38
      Contributor I
      July 7, 2023

      I do the same, leaving the TV on, and broadcasting a radio source or music library, I don't have the problem. Sonos could indeed not take into account the TV signal (which disturbs) when using another source. I'm surprised Sonos can't find a solution!

      controlav
      controlav
      Lead Maestro
      July 8, 2023

      Can’t you just disable Autoplay on the Playbar? Then if a signal shows up on the optical input it will be ignored, until you explicitly switch to TV on the Sonos app.

      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
        dens38
        Contributor I
        July 12, 2023

        I deactivated Autoplay TV on Playbar, but unfortunately it does not change anything, when listening to music library or radio, the sound bar regularly cuts about 7s. Thanks for the idea.

        K2Vancouver
        Lyricist I
        July 21, 2023

        I have this same problem, music only cutting out.   Playbar and Sony OLED TV.    But my problems started more recently, after I bought a sub.    And it seems to vary in that it can be worse at times.    It works now when I disconnect the optical cable - thanks for that.   Hardwired to Ethernet.    I usually play music from my server.    I also spoke to technical support awhile back - did not help.    
         

        So annoying.

        K2Vancouver
        Lyricist I
        July 21, 2023

        Changing remote control to RS232 seems to work for me.  
         

        Thanks!

         

        It’s kind of scary how dependent it is on the software.  Man, I hope Sonos doesn’t go out of business in my lifetime, or the lifetime of my system, whichever comes first.

        Stanley_4
        Stanley_4
        Grand Maestro
        July 21, 2023

        Orphans are an issue for any smart device, Sonos seems to be less reliant on calling home to operate than many other devices that are bricks without the remote connection.

        dens38
        Contributor I
        July 21, 2023

        Hello everyone, good news for me. I followed the advice of a discussion, where I was advised to activate simple IP control on my television. I did and since then I have had no cuts. I put the link of the discussion, I hope it will also work for those who have the same problem. Best wishes.

         

          TerpsRno1
          Contributor I
          August 19, 2023

          Yes it is hardwired.  My fear is that it will take a newer Sonos sound bar to overcome (pricey). 

          …and you might end up with the same issue if the problem lies elsewhere🤷‍♂️. I would certainly try the things suggested and if you cannot resolve the playback-interruption, then within 10 minutes of encountering the issue, submit a system diagnostic and note, or post, it’s reference back here and then contact/chat with the Sonos Support Staff via this LINK and see if they can see any issues with the device.

          I have the exact same problem. Sound works great while watching TV, but cuts out during music playback.  I’ve changed channels, Wi-Fi, and hardwired it. Nothing works. 

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