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ndnmd
Contributor I
December 12, 2022
Answered

playbar cuts out when listening to music

I have an original PlayBar that is hardwired to the net work. I’m using S2 as a controller. When I’m streaming music (Amazon or Spotify) it will intermittently disconnect. This happened initially when I was running the PlayBar on Wi-Fi and hoped that hard wiring it with it fix the issue. All other wireless speakers (newer than the Playbar) do not have this issue. I have re-authorized both Amazon and Spotify with out any luck.  There is never any interruption in TV audio.  I am using Eero Pro model 8010001 Wi-Fi router. I am guessing it’s the older Wi-Fi radio in the PlayBar?  Any thoughts on fixing this issue?

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    Ken_Griffiths
    Ken_GriffithsAnswer
    December 12, 2022

    Yes it is hardwired.  My fear is that it will take a newer Sonos sound bar to overcome (pricey). 

    …and you might end up with the same issue if the problem lies elsewhere🤷‍♂️. I would certainly try the things suggested and if you cannot resolve the playback-interruption, then within 10 minutes of encountering the issue, submit a system diagnostic and note, or post, it’s reference back here and then contact/chat with the Sonos Support Staff via this LINK and see if they can see any issues with the device.

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    dens38
    Contributor I
    August 19, 2023

    Hi guys. Did you do what is suggested in the video below? 
    I had the same problem as all of you, and enabling "IP Simple Control" fixed the problem. Have you tried ???

     

    TerpsRno1
    Contributor I
    August 21, 2023

    I changed my Sony to Simple IP, and another remote option change to RS232 and it worked. Music no longer cuts out 

      jmattioni
      Trending Lyricist I
      November 25, 2023

      I have an original PlayBar that is hardwired to the net work. I’m using S2 as a controller. When I’m streaming music (Amazon or Spotify) it will intermittently disconnect. This happened initially when I was running the PlayBar on Wi-Fi and hoped that hard wiring it with it fix the issue. All other wireless speakers (newer than the Playbar) do not have this issue. I have re-authorized both Amazon and Spotify with out any luck.  There is never any interruption in TV audio.  I am using Eero Pro model 8010001 Wi-Fi router. I am guessing it’s the older Wi-Fi radio in the PlayBar?  Any thoughts on fixing this issue?

      I just resolved this issue on my system. See this thread: 

      Sound cuts out of wired PlayBar | Sonos Community

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