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In the past few weeks the Sonos App on Android (Google Pixel 6) has started popping up ads on my mobile, but only when using Tunein as a music source.  Does anyone know if this can be blocked with a firewall like PfSense?

I used my Sonos Move at a friend’s house but now cannot reconnect it to my system. The orange light comes on, it searches and finds it, says setting up your device, then tells me to connect to the Move’s wifi. I do this, whereupon it tells me to connect with a cable to my router. The Move does not have an ethernet port, so how can I do that?!! I have tried rebooting a couple of times and it works with bluetooth.

I’ve tried several time to reset our Playbar and the white light just comes on solid every time.  I’ve tried plugging it in with the pause button held, pause and volume up and no reset.  We could not see it in the S2 app, yet our other controllers work fine.  I tried removing the ethernet cable, then removing the optical connection, yet nothing seems to allow a factory reset to be performed.  Does this mean the Playbar is bad?

I think the title said it all.  I barely can get a signal for my CR200 remote and wonder if there’s some way of strengthen it.  Boost?  I have an Orbi mesh network and that does nothing which makes me think the signal for the remote comes from a Sonos component (not close enough) which makes me wonder about the Boost. Thanks in advance for any information you can give me.

Do I connect the Ray to my tv or thru my stereo component?

When I sign in to my account on the Sonos website and go to System, the list contains products I no longer own, like an old Play 5.  The Play 5 was actually recycled.  I did not deregister it before that.  But there doesn’t seem to be any way to get it off the list.  I know it doesn’t do any harm for it to be there.  I would just like to clean things up.  Thanks.

Hi allAfter reading all the wonderful reviews (what hi-fi) about how good sonos products are. I purchased a Beam 2 sound bar. Only after installation do i now find out it will only play in PCM stereo mode and not Dolby 5.1 or the holy grail Atmos. Due to TV HDMI technological drawbacks. Like a majority of people i have a smart TV, Panasonic Viera, Sky Q HD, Fire TV stick, Netflix etc. I’m not going to replace a perfectly good TV just to get better sound. Had i know this before purchase i probably wouldn’t have bothered. How do i get proper Dolby digital sound from my sound bar while still being able to control the sound with one remote not the phone app. I’ve read about HDMI switches but I’m unsure how they work and why i need one. My TV has 2x HDMI + 1x HDMI ARC not eARC as I’ve now found out is needed in order for it to work properly. Many Thanks moonbeam

Can an amp, with speakers connected, be used for both TV surround sound and music? I have installed a Sonos system in a home. There are 11 Sonos amps for music in several rooms/spaces, 3 Arc soundbars and 3 Subs (for the three TV-viewing areas). I’d like to set up the system to play music on the Amps when the TV’s aren’t on, but then switch them to TV sound when the TV’s are turned on. It seems this is possible, but I am not having any luck trying to set it up. Can someone offer assistance, please?

Hi I am having issues re setting up my Sonos beam gen 1 to my system. Have done absolutely everything you can possibly Imagine. Works with Ethernet cable no issues. Have done numerous resets.Connected as new device. Finds it and process done as per other Sonos products. But nothing. It has sometimes said that my unit has been installed and may not appear on my system list but would need to disconnect and connect in order for it to appear in my system but nothing. Any ideas? Used to work just fine……….

I have all these but tidal only outputting in stereo pcm.even albums that should report DA are missing the master recording symbol in tidal.i have an almost exactly the same setup with a beam gen 2 and nvidia shield in place of the sonos arc and apple 4K tv 2022 and everything is fine.any ideas?all help appreciated

hola buenos dias, la verdad que ya no encuentro manera de como conectar la barra sonos arc con la app de sonos para que me funcione con el sonos sub. ya conecte con la app de sonos la sonos sub pero para que funcione debe estar conectada con la barra sonos ARC, y esta ultima no me deja la app agregarla me sale un error del router al final de la instalacion ya lo intente con un cable ethernet y la verdad no he tenido resultados, estoy desesperado porque he intentado varias maneras y nada aun, seria alguien tan amable de ayudarme porfavor. o si hay alguna manera de que funcionen ambas sin usar la app de sonos seria posible?

My system is controlled with the Fire Cube. I just purchased the Gen2 / Sub Mini. When the system is turned on does the sub automatically turn on and connect also? 

Just bought myself a Sub Mini to pair up with my Beam. Right out of the box I’m having issues with using the sub mini connected with Ethernet. Prefer it that way since the router is right next to it. The beam is also connected with Ethernet. However, when I plug the Ethernet in to the router it kills my network and the router loses all internet connectivity. WiFi on the sub mini works just fine. But whenever I connect the sub with Ethernet, it messes up my router and network.  I’m thinking the sub has a faulty network card that somehow maybe is wired wrong. But before I complain to the store where i bought, do any of you have any suggestions?

Hi,I’ve just purchased a Beam Gen2.  This is connected to my Sony TV to which I also have a Sky Q box and Nintendo Switch connected.  Beam is connected via the Sonos supplied HDMI into Arc.I have a couple of issues that hopefully someone can help with:When I use the sky remote the TV volume adjusts in jumps of 2.  These are odd numbers, so 7,9,11 etc - particularly annoying as I normally use 10 or 12 for standard viewing.  Any ideas how to achieve increments of 1 as I can without Beam connected. The sound drops out and then returns completely randomly.  Never had this problem before. How do I find where to do the “calibrate speaker to your room function”?  It appeared on my phone during setup and then disappeared when the Beam decided to update.I actually purchased 2 Beams but based on this may be returning both!  The other Beam is for use with a Pioneer TV.  Really frustrating as my Play 5 (not connected to s TV) is fantastic.  Any help will be great.  Thanks.

My Sonos Assistant doesn't recognize my Apple Music Playlists.  If I instruct it to “Play my Sia Playlist” or “Play my Apple Music Sia Playlist”, it just plays a variety of Sia music and not just those songs on my playlist.  Help please.  Thanks.

I was playing some music through my system this morning and suddenly realized I wasn't getting any bass and the sub didn't seem to be putting out anything.I checked my app and it shows the sub connected to my system so I disconnected the sub and tried to re-add it and it just keeps telling me there was a problem adding it to my system.I connected the included ethernet cable directly to it and connect it to my router and every time I try to disable Wi-Fi it keeps telling me to connect an Ethernet cable. 🙄I have ran a diagnostic while playing some music and here is the number 217906890 Appreciate the assistance.

Every time I perform an update to my Sonos equipment, my Fios reboots - has anyone else experienced this?

I have a USB drive with all my music plugged into my “always on” PC and set up my music library to point to this D drive.  It worked for months, but now continually gets Unable To Play ‘xxxx’.  The Share //DONSNUC/D does not exist.  Same whether I play from the Sonos S1 app on the PC or on the phone or iPad.  If I go to Windows Exporer and click the D drive, then albums and click on something, it plays just fine via the Windows media player.  This is only a Music Library issue.  If I choose a TuneIn radio station, it’s OK.  What to do?TIA   Don

I’ve set up my Blink doorbell through Alexa and have announcements on but I’m not hearing a chime when the doorbell rings. Any suggestions? 

I purchased 3 days ago and the status still preparing to ship and I cannot cancel it. A company this size without a 24/7 support is ridiculous. They only are available Monday to Friday. I would never had bought any Sonos products if I only knew. I am extremely disappointed.  

I just started using Amazon Music Unlimited with my Sonos. No voice control, no Alexa etc. Start Amazon Music app Select Song Change output device to Sonos Music plays Cannot change volume within Amazon Music Go to Sonos app - volume changes Play using Spotify - no problems

Hi.I am having trouble trying to connect my 2x symfonsk gen 2 speakers via wired ethernet cables. On windows app it says use mobile app. I dont want to connect them to wifi. I dont want to configure setup via phone. What for is there an ethernet port and a windows app if it DOES NOT WORK.

I am on Mac Monterey 12.6.1 I am running the S2 app 14.19. Since updating to S2 my library does not update fully. Running into same issue on another Mac which runs Ventura. I have tried the suggestions. Not working, anything new to fix? Thank you.

Hello, I got my Roam speakers set up through Sonos app and can connect through bluetooth. Now, my husband would like to connect via bluetooth from his phone. He is logged in through my Sonos account. Unfortunately, he can connect via bluetooth with his phone ONLY when I am connected first! The moment I upair my device, his phone doesn't see Roam over bluetooth.Is this normal? My husband would like to use it as a regular Bluetooth speaker...Can Roam be connected through bluetooth with another device??? Thank you.

I’ve got several Sonos systems in my house and have used the products since they first came out so a big Sonos fan but have an issue that has me stumped. One of the systems consists of a 2 Play 1’s and a Sub (gen 2) that I was using with a Beam for the TV surround set up. I swapped out an old Bridge for one of the new Ports and got a new little sub to go with two Ones and all good but then I went to watch TV and the Play 1/Sub/Beam wasn’t working and in fact only played the Beam. After trying a few things with no luck, I decided to do a factory reset on the surround set up and start from scratch. I’ve tried it 4 or 5 times now (no luck but the same problem occurs every time) so figured it’s time to get some expert advice. The issue appears to be the Beam not being able to exist on the same network as the other devices. It creates a separate room (TV Room 2 instead of TV Room) every time I do a reset and walk through the different connection steps. I used the TV Room as an example but b