Answered

Sonos Sub Gen 2 Suddenly Unregistered & Cannot Readd

Forum|Forum|2 years ago
December 4, 2022
3 replies
133 views

+1

Udon
Contributor II

I was playing some music through my system this morning and suddenly realized I wasn't getting any bass and the sub didn't seem to be putting out anything.

I checked my app and it shows the sub connected to my system so I disconnected the sub and tried to re-add it and it just keeps telling me there was a problem adding it to my system.

I connected the included ethernet cable directly to it and connect it to my router and every time I try to disable Wi-Fi it keeps telling me to connect an Ethernet cable. 🙄

I have ran a diagnostic while playing some music and here is the number 217906890

Appreciate the assistance.

Best answer by Airgetlam

I’d probably call Sonos Support directly to discuss it, since they can read the diagnostics.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.