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Account shows products I no longer own

  • December 5, 2022
  • 1 reply
  • 99 views

When I sign in to my account on the Sonos website and go to System, the list contains products I no longer own, like an old Play 5.  The Play 5 was actually recycled.  I did not deregister it before that.  But there doesn’t seem to be any way to get it off the list.  I know it doesn’t do any harm for it to be there.  I would just like to clean things up.  Thanks.

Best answer by Airgetlam

It does no harm.

It wouldn’t be removed from your “registration” until someone else “registered” it. Think of it of a list of all items you’ve had and not sold to someone else. 

I’ve got a few devices on mine that I also recycled, it’s really not an issue. Unless you choose to look at that data every day :)

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1 reply

Airgetlam
  • Answer
  • December 5, 2022

It does no harm.

It wouldn’t be removed from your “registration” until someone else “registered” it. Think of it of a list of all items you’ve had and not sold to someone else. 

I’ve got a few devices on mine that I also recycled, it’s really not an issue. Unless you choose to look at that data every day :)