Answered

My Play 5 line in is not working, under system settings it shows as connected. It plays through to my connect amp but not on the play 5 or my other speakers

sub will not power up. plug is fully pushed in and in power socket that works. have not used sub for over 12 months as been away from this house.

Hi there,My friends offered me a Pro-Ject T1 record player a few months back.It is a Project T1 regular (not the SB one) with cables attached directly to the device.I never owned a record player before and I am quite excited but I am not sure which sonos I should get to connect to my already owned Sonos One x2 and Beam.I see a lot of stuff related to the SB itself. Would anyone know if the port is sufficient? Or if I need the amp?Would love to get some help here!Thanks,Amélie

Hello,A new sonos user here and I’ve just bought a Gen 2 soundbar.  It’s plugged into my 43 inch LG tv via HDMI Arc and it sounds good/loud.  I watched Thor on Disney + which is supposed to be in Dolby Atmos but I didn’t hear anything to suggest I was hearing atmos.  Is there a way to tell from the app or the soundbar itself?if I look on the app it says Stereo PCM. If I change the settings on the TV to pass through the app changes to Dolby 5.1. I presume I don’t want this as I only have the Gen, no surrounds or sub. Also it sounds terrible.  any ideas to know I am hearing atmos? A particular film I could try?many thanks for your help!J. 

I have several Sonos devices across my apartment (Play1s,Play5s, Connect:Amp, ZP100) and also several google devices (Pixel Phone, 2 Alarms, Google Hub)All Google devices work properly in  playing spotify or streaming radio on any Sonos Device.EXCEPT my GoogleHub where I love to have my radio streamed with my first coffee and its driving my crazy. Early in the morning I do not want to fumble around my phone for the app but use the convenience of voice commands.That's where I get the "This”mode is not available on <Sonos Device Name>” while the GoogleHub shows me the Sonos controls on the screen (which does work btw).Already checked country settings, spotify accounts (it's also TuneIn btw), re-connected all services.Any ideas ?

I have two Play1 speakers, speaker A I set up using S2 app but I could not get to work.  The other, I used the S1 app and is now working fine with the S2 app.  Speaker A is connected but says it’s not registered and thus cannot playback.  Tried hardwire, factory reset, but cannot get it to work.  Has anyone else had this issue before?  What did you do to fix it? Diagnostic number 415954629

Hi,I have Sonos Beam gen. 2 with to Sonos One SL as rear speakers. As my wife is hard of hearing we use an apple airport express to connect her headphones to the Apple TV via AirPlay. The beam is connected to a LG Oled via eARC. LG ist set to “passthrough”.When we’re watching Dolby Atmos movies and activate AirPlay additionally the Sonos app shows “stereo PCM” and I hear at least up mixed stereo from the rear speaker.But when I watch non-Atmos movies (for e.g. 5.1) the Sonos app shows Multi-Channel PCM 7.1 and the rear speakers don’t receive any sound information and are  muted when we activate AirPlay additionally. Can anyone help me to understand this behaviour? What can I do to at least have stereo up mix output on the rear speakers when watching 5.1 movies.    

Hello, i didn’t find answer to my question : On the TV, I would like to put HDMI input audio format on bitstream, but the option is greyed out.Do you have an idea why ? EDIT : answer found here : 

I have my optical out hooked into my receiver with surround sound.I have my Sonos Beam Hooked into my HDMI ARC. But for some reason I am not getting any output on the Beam.When I go to my Samsung TV under connected devises I can see the Beam as Connected.So my question is will the TV send the audio signal to both the receiver and the Beam or just one or the other. If it will send the audio signal to both, what am I doing wrong. 

I’m pulling what hair I have left out over this. To be honest it’s also bloody annoying that of all the wifi enabled gadgets connected to my network Sonos always, always gives me grief! I hope the software team is listening in on this, as you can consider your programming skills get a grade of E-, must try hard, see me after lesson!Rant over...So, I’ve changed broadband provider and am trying to connect to my Play 5 Gen 2. I’ve separated my wifi into 2.4 and 5.8 and connected my app/android phone to the 2.4. I’ve made sure I’m in wireless mode 802.11b/g/n, chan 11 with WPA-WPA2-Personal set and yet my Sonos app still can’t see my 5. I’ve tried going through the Sonos network and again all I get asked is to name the network and enter a password to a Sonos network I have no idea what that password is!!  Or I simply get no wifi networks available, spinny wheel.I’m this close to chucking the bloody thing out the window unless someone can save me in this circle of Sonos Dantean despair!

 Only the Roams show this behaviour.   Both powered off with the three chime feedback.  Are they actually powered off or not? 

Hello Everyone,I wanted to know if you have the same problem, in the Sonos app (S2), I have installed the Apple Music service, when I want to play all tracks, the Sonos app gives the error number 1002.Please let me know.Thank you forward for your feedback.

Hello,I recently installed a Sonos Port to an Amp to control my speakers out by my pool. I can play music via SiriusXM on my ipad so long as I am connected to my wifi network. There is the issue. I was thinking that playing music and accessing the system via the sonos app would work remotely being the port is linked to my wifi network. Is that not how it works? Do you have to be on the wifi network to be able to start playing music? I wanted to be able to turn the speakers on for someone even if I wasn’t home.  Thanks!

We have an open-plan living/dining/kitchen space.  On one side I have an Arc, with two PLAY:1 speakers as surrounds. I have a Samsung TV with eArc, all that works perfectly.For some time I have had a Sonos speaker in the kitchen area so that when cooking, I can group it to the Arc and hear the TV sound without having to turn the living room speakers way up. It’s been working fine for months… but not now.I am getting dropouts so badly that I cannot bear to use the kitchen speaker. I simply cannot figure out what has changed. My WiFi coverage is good (I have Unifi boosters around the flat). The kitchen speaker (a Sonos One) works perfectly when solo or grouped playing other sources.I have played around with the Group Audio delay, it doesn’t help, and as the speaker is effectively in the same room as the Arc+Surrounds it’s’ not very desirable introducing a delay. I’ve tried using a Sonos Roam instead of the One. Same behaviour.Any suggestions on how to troubleshoot or fix this would be mu

Hello,I have 2 play 1s, a play 3, a move, and an arc connected to my system currently and can't for the life of me get my Gen 3 Sub added. Router is an Asus Zenwifi It "connects" and then sits at the connecting to wifi screen for a while then says it's added to the system but may not show up and to cycle the power if it isn't showing to complete the setup.Well I've done that and it's nowhere to be found. I have tried factory resets and repeating the process to no avail. Rebooting the router doesn't seem to do anything either.. "Find missing products" says it seems that all devices are available...I have also tried connecting an ethernet cable between the sub and router and completing setup this way but the sub doesn't even get discovered when I do this??Getting a little frustrated and looking for any ideas you have. 

Hello. I have multiple sets of Sonos speakers and want to connect one set to my Beam for a simple home theater. I can play music through any combo I like, but when I try to add surrounds to the Beam, they aren’t recognized. Help please?

I am trying to connect my new Sonos one with limited success. I have the new sonos app and have followed the instructions to setting up my speaker countless times, but run into roadblocks when it can’t find my system or connect to my wife, even after my phone hears the chimes it plays but then my app cannot find the system. I have rebooted, company reseted and reseted the app multiple times as well but can’t make any progress.

I have an Optoma UHZ50 Projector and I just realized it has an HDMI ARC port (HDMI 1). I plugged the Apple TV into HDMI 2, and ran a new HDMI cable (this one from Amazon) from HDMI 1 (HDMI ARC) to the Sonos Amp, and there is no audio coming through. I made sure the Optoma “Audio Mode” is set to the “SPDIF/eARC” option, and I did the “TV Setup” on the Sonos app for the Amp and it says it was successful / “done” - but there’s no audio. Is there some other setting I could be missing on the Sonos?  In the Apple TV there’s an option to select a “temporary audio source” and when I do, I can select “Living Room” which is the name of my Sonos room, but I have a feeling that’s sending the audio via Bluetooth or something, because when I switch to the Fire TV it doesn’t work at all, and I don’t think the device should be selecting the audio output source - the projector should just be outputting the audio directly via the HDMI ARC, right? Am I missing something obvious here? 

I used my EPP code to purchase a Sonos 5 code # EPP-RV7D76RDXD I need to purchase another one how do I get a new code or this one re activated no one at epp program answers my emails

I am looking into buying a few sonos speakers (because they do not need to be hardwired to my record player).  I have an amp and a record player (it is not bluetooth) that I would like to continue to use but Im having a hard time figuring out what adapter I need. Is this a possible set-up?

I recently installed a Sonos Arc + Sub + Amp → 2x Sonance Architectural in-wall speakers for my rears.The technicians needed to plug the Arc in the eArc port of my TV, ethernet from the Arc to my Amp, and ethernet from my Amp to my router for setup. They said that this is now necessary for new Amps only, and that older same model Amps could connect wirelessly for this type of setup without ethernet.It’s not an issue for me now, but could be if I decide to move my router elsewhere, and not run ethernet cabling throughout my house.My question is: why do new Amps have this ethernet connectivity limitation while older models of the same device do not?

Hi Sonos world I have a Sonos one and a Sonos Beami don’t use the app very often, maybe to tweak the sound but usually I use Alexa on the “one” to access music.everything has been fine for years, until..several weeks ago I used the app to change a setting on the Beam and noticed it wasn’t showing in the app. I closed the app, re opened it and boom!there it is, except now the “one” isn’t showing in the app So I turned off both products and turned them back on and still only one shows on the app at anyone time. The app is upto date and trying to add a new product doesn’t work. ti get the ‘one” to appear I have to turn off the beam and reboot the appanyone had this or can offer a solution ? Thank you 

I have a Sonos Beam Gen1 currently connected to an older Rocketfish RF-G1185 outputting to an even older (2004?) 1080i Panasonic plasma TV (TH-50PX50U - that still works great) that only has one HDMI input and zero HDMI output.  I have the Beam connected to the Panasonic via it’s optical TOSLINK to HDMI cable. Problem is all audio is coming into Beam always shows Stereo PCM. First question: Is there any benefit to trying to feed Dolby 5.1 (or Dolby Digital) without surrounds or a sub? If not, I'll stop my quest right here. If not...My primary device is an Xfinity X1 DVR and when I set it to Dolby 5.1 output using its optical out and connect directly to Beam the Beam shows Dolby 5.1 format in. However, the audio out of Beam does not sound any better, in fact it is much softer and quieter.I also have an older generation (2 or 3?) Apple TV and Xbox connected to the Rocketfish via HDMI and when using those devices Beam still shows Stereo PCM and never Dolby 5.1. When I set the Xfinity X1 H

I honestly do not understand what is wrong with my Roam. I have a pair of Play 1 speakers and a Connect:Amp, and none of them have the problems that the Roam has. The Roam is constantly falling off of the network. It disappears for weeks at a time, then returns and says it is off-line. How does the system know it’s there if it’s offline? A power cycle on the Roam and a reboot of the router help briefly, but then the problem returns -- the Roam has roamed away somewhere. I get that 2.4 GHz signal interruption and constrained bandwidth may cause connectivity glitches, but neither the Play speakers nor the Connect Amp have a problem adjusting to this. I have moved the Roam to the same room as the router, and it doesn't help. Also, I have not changed any router settings. It is seriously frustrating and infuriating to be forced to diagnose this problem every time I want to use the Roam. Other Sonos products just work, and work well, which is one reason I opted for the Roam as my third Sonos

Why does the Sonos Beam 2 not come with a remote control?