So I’m having a weird issue : my Sonos Play:5 won’t play music from line-in. That being said, if I group it with another room, the other speaker can play the music from the line-in (but still not the Play:5).
Sound is high, and not on mute. I rebooted the device. This is a new problem.
I’m starting to think it’s an hardware failure. Anyone got an idea of what I should try to fix this?
Best answer by Sotiris C.
Hello
That’s definitely a weird case. I would recommend you to submit Diagnostics while your Play:5 is “playing" from the Line-In source, write down the number and reach out to Sonos Support, as they have more tools at their disposal.
One more Diagnostics report, your Play:5 grouped with another Sonos room playing from the Line-In source, would also help with additional information.
Feel free to reply here and let us know for any updates.
Can you play other sources on this PLAY:5?
Can you play other sources on this PLAY:5?
I should have said it, but yes, music services work on it.
Can you Group the other way -- start music playing in another Room, then add this PLAY:5 to the Group?
This would be a very odd hardware failure because PLAY:5 is logically two separate units, both attached to the network. Line-In is made available to all players on the network. Operationally, nothing has changed recently. You need to select the PLAY:5’s own Line-In as it’s source.
Can you Group the other way -- start music playing in another Room, then add this PLAY:5 to the Group?
This would be a very odd hardware failure because PLAY:5 is logically two separate units, both attached to the network. Line-In is made available to all players on the network. Operationally, nothing has changed recently. You need to select the PLAY:5’s own Line-In as it’s source.
Yes I can listen to music in another room, and then add that Play:5 to the group.
The only thing not working, that I can find anyway, Is the Line-In when used to play on its Play:5.
+16Hello
That’s definitely a weird case. I would recommend you to submit Diagnostics while your Play:5 is “playing" from the Line-In source, write down the number and reach out to Sonos Support, as they have more tools at their disposal.
One more Diagnostics report, your Play:5 grouped with another Sonos room playing from the Line-In source, would also help with additional information.
Feel free to reply here and let us know for any updates.
Hello
That’s definitely a weird case. I would recommend you to submit Diagnostics while your Play:5 is “playing" from the Line-In source, write down the number and reach out to Sonos Support, as they have more tools at their disposal.
One more Diagnostics report, your Play:5 grouped with another Sonos room playing from the Line-In source, would also help with additional information.
Feel free to reply here and let us know for any updates.
Excellent, will do. Thanks!
I have the same problem. I have my Play 5 Gen 1 connected to a kitchen TV via line-in. Don’t use it very often but it’s suddenly silent when I tried it today. Like the O/P the Sonos otherwise works perfectly.
Set Autoplay Room to the location of the Sonos.
Include Grouped Rooms OFF
Also installed latest update to Sonos Controller.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.