Any chance you’re using a mesh network, and one controller device is connected to a different “node” on your network?

That’s definitely possible but the issue only arises from the Move and Roam. Other devices (Arc, Sub, and surrounds) remain connected and they’re in different rooms. 

Hi @alexfirth91 

Thanks for your post!

I recommend you get in touch with our technical support team, who will get a full picture of your network topology and have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.