What do I have to do to fix this? Even my other portable, a Roam is appearing on both. The Android app just refuses to see it in the system.
Best answer by Corry P
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Any chance you’re using a mesh network, and one controller device is connected to a different “node” on your network?
That’s definitely possible 🤔 but the issue only arises from the Move and Roam. Other devices (Arc, Sub, and surrounds) remain connected and they’re in different rooms.
Userlevel 7
+18
Hi
Thanks for your post!
I recommend you get in touch with our technical support team, who will get a full picture of your network topology and have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
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