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I've spent hours on the phone with tier 1 and 2 and no one knows anything about setting up a media server or how to troubleshoot the errors they generate. Even the email follow up link the last guy sent me generates a system error. Sonos is worse than Facebook. 

I have 2 Play5 gen 1 installed as a stereo pair and they work fine using S1 app.I’d like to add a sub to beef up the bass. Would the new Mini Sub work with the gen1 Play5’s? The regular Sub looks a bit OTT but you can pick them up reasonably if that’s my only choice. I’d like the mini sub to help with upgrading the play 5’s if they fail and it also looks less intrusive in a smaller den. 

How can I play playlists that I created on Spotify on my Sonia system. I have already added Spotify as a service on my Sonia but I can’t find a way to reach my Spotify library playlists to play on Sonos

Both untis are up to date on firmwareI have Beam Gen 2 connected to 802.11n 2.4ghz network, and it’s working fineI have no problem adding the sub mini to my accountProblem comes when I add Sub Mini to my Beam Gen 2 right after I register the Sub MIni to my account, and before I add it to my Beam Gen 2, I can ping Sub Mini’s IP just fineAfter I add Sub Mini to my Bean Gen 2, I can no longer ping Sub Mini’s IPIn the sonos S2 app, error message is“There was a problem adding your Sub Mini.  Check the network connection and make sure your product is powered on”Sub Mini status light is constant whiteand I have reboot Sub Mini many timesEven after reboot, I still can’t ping Sub Mini’s IP address Anyone know what’s going on?Thanks 

Good evening. I would like to setup up my sonos comprising of ARC SUB  and 2 SONOS ONE  aas a home theatre but would like to use sonosnet to free up my wireless. Is it possible to hard wire all of the speakers and hasve them set for home theatre with the ONE as surround ? 

Can anyone assist in adding the BBC Sounds to Sonos services. I've followed the usual process for adding the service but as soon as I return to Sonos app I get a message stating unable to add account? Any ideas out there?

Sonos sub feels more pronounced from right side of it ( right frame). so I’m wandering why do I feel the bass less pronounced when standing to its left ( facing it) ?I have done auto tune and tried with and without it. Flipped the phase control to the other setting (than the auto tune set it to) and it was worse.so the autotune got it right.. Anybody had this “issue”?

Just ordered a Sonos mini sub. It would be used mainly for music  with my Sonos one’s in stereo What would be the best position. Never used a Sub before.Thank you

I was wondering if there are plans for a next generation Arc?

We’re setting up a small home theater in a relatively narrow room which necessitates putting the couch directly against the back wall.  I’m planned to get the Arc, 1-2 subs (thoughts/recommendations there?) and then deciding what to do for the surround to create either a 5.1.2 or 5.2.2 system.I know Dolby recommends the rears be above and slightly behind the listener but that’s not possible for us. I’m thinking to get an Amp and either two sonance ceiling or in wall speakers for the rear wall. Ceilings are about 8’ tall.  Any guidance on whether to use the rear wall or in ceiling and placement relative to the couch?Thanks!

Hi all. I’ve got an LG G2 77” coming along with the Arc, Sub and two One SLs for surround. I posted about the rear speaker placement and learned they’re best positioned at ear level slightly behind the listener (but in my case at the sides because the couch is against the wall).I will use either the Sonos stands or the Sanus wall mounts with the One SLs. Thread here with recommendations: https://en.community.sonos.com/home-theater-228993/arc-5-1-2-or-5-2-2-rear-speakers-with-back-against-the-wall-6876479Next, there’s lots of discussion around whether to mount the Arc on the wall or laying it on a console, and height. Good discussion here: https://en.community.sonos.com/setting-up-sonos-228990/arc-placement-6852427Someone posted that ideally all atmos speakers are equally at ear level about 39.5” off the floor and that you should mount the arc at least 4-5” below the TV for the upfiring speakers to work. That would put the bottom of the TV at aorund 45” and the top at 83.5” with eye lev

Hi I have a problem with my renters always use  my sonos. I’ve tried to tell them not to use it and all that but they never do. I can wake up in the middle of the night because they start to play the music. Why can’t we have a password protection on the sonos S2? This is a big problem because my renters need to have the same Wi-Fi, therefore they have the Wi-Fi password and can easily play on my sonos. On my other devices I can put a password on and they can’t use it. I see the parental option with the password but it says Sonos s2 is not compatible, why is that? 

I was forced to change internet providers and received a new router. My ONE connects just fine, but the Play:3 says it cannot connect to the WiFi, and that I should check the password.Now I know that Play:3 doesn't work on 5GHz, so I set up a band steering rule in my router, forcing it to connect to the Play:3 on 2.4GHz. I even did the same for the ONE and my phone (at least temporarily) to make 100% sure everything will be on the same network/frequency during set-up. To no avail.My old router was also set to hybrid 2.5/5GHz and the Sonos products worked without issue. Am at my wits' end here. I'd really like to avoid operating separate 2.4 and 5GHz networks.

hi, i have a beam soundbar 2. with the sub mini is the difference noticeable?  also improves the soundbar?

I have 3 Sonos One speakers and a Sonos Move connected to Wi-Fi. My iPhone can connect to the speakers. Music appears to be playing on my phone, the volume is turned up and it appears to be connected to the speakers but no sound is coming out of the speakers (except if I switch the Move to Bluetooth). When I open the Sonos app on my iPhone, an error message appears “Unable to connect to Sonos. Let’s fix it.”  Proceeding through the repair wizard doesn’t fix the issue. I have checked my router and the speakers are appearing as attached devices and they have obtained an IP address. This same issue occurred once before and eventually it resolved itself. However, it is not resolving itself this time. How can this issue be fixed?

Hi, I have a Sonos Ray connect to my Samsung TV the volume control on the Samsung. One remote does not seem to function using the optical output. I’m not able to control the volume. I’ve tried setting up the universal remote. It’s not recognising it in the option when I try doing the power test. It works when I connect my Spotify account to the Sonos Ray and I am able to control the volume using the Samsung one remote, but I can’t control the volume on the Samsung TV. I have already researched the forum but couldn’t find a suitable solution that worked. Please advise 

I’ve got a Sony X95J and connect my Beam Gen2 via earc.   The problem I have is the TV no longer recognizes the beam after I use the beam for non-tv purposes.For example:  when the TV is off, I play/stream music (Amazon Music) on the beam.  When Im done, I shut the music off.  When I turn the TV on to watch TV, only the tv speakers work, and no sound comes from the beam.The only way to get the beam to work again is to unplug the HDMI and power cable from the beam, then replug it back on.Any ideas?  this is becoming annoying.  I had a decent soundbar prior to this, but wanted a Alexa compaitable device to control my smart devices and play music.   

Hi Sonos communityI have a bunch of Sonos products and like most responsible home owners I suddenly got an interest to get my energy consumption under control.Using a electricity meter (a dedicated power meter, not a smart plug) I find that my Sonos speakers consume roughly 15W (S1), 18W (S3) and 20W (S5). It is a lot higher than mentioned on https://support.sonos.com/s/article/256 but when I look more careful (in Home Assistant) the devices are in "paused" state, not "idle"... Hm, perhaps that is my problem.The same article as above explains how/when the devices turn into "idle" (and reach the advertised low energy consumption state) but regardless of what I do I can't observe that ever happening. None of the devices are playing anything, I wait for 3 minutes but nothing happens... I wait for 30 minutes, still nothing. I don't have any surround system which can cause a longer delay accordig to the article. When I look at the state history (in Home Assistant again) I can't see any devi

Hi everyone,So I just ordered a Sonos surround system (ARC + Sub gen 3, pair of One SLs).I have a 2017/18 Sony TV that I still love (75” Sony Z9D). Given its age it unsurprisingly only has ARC ( not eARC).  So this question is mainly directed to people who have Sony TVs of this era or even other brands for that matter.The TV is rated to output Dolby Digital Plus which can in theory mean compressed Atmos. Almost all of Atmos that comes from streaming apps is via this compressed codec anyway. Lossless (or Dolby True HD Atmos) is mostly found on Blu Ray discs (which I don’t bother with). I usually use Apple TV as my streaming box (TV’s internal OS is clunky). However, Apple TV uses MAT encoding and PCM where the end result is the TV cannot take that and send it to the Sonos ARC as Atmos. Internal apps should work.  Has anyone tried using something like an Nvidia shield or even a Google chrome cast Tv and get Atmos to the Sonos ARC via a Tv similar to mine?  

Just bought a new LG UQ90 TV to use with my Sonos Arc.Arc and LG have latest software versions and are connected by HDMI cable to EARC port. Setup was very smooth - LG even detected it was pulled to a Sonos - and the LG remote controls volume on Sonos.BUTThen I paired the LG TV with Sony Bluetooth headphones to watch TV when wide is in bed. Pairing was simple and worked BUT when I select the Bluetooth audio output on the TV it goes to the headphones for about 3 seconds ….then immediately switches back to the HDMI (sonos)! Very frustrating.If I turn the SONOS Arc off, then this doesn’t happen and the audio output sticks to Bluetooth. It seems as though the Sonos Arc being ‘live’ on the HDMI port is ‘stealing’ the audio, regardless of which output the user chooses.If I try to turn off the SIMPLINK off (HDMI-CEC)……it turns itself back on a few seconds later if the sonos is powered on. Again if I turn the sonos Arc off, then SIMPLINK will stay off on the TV. So seems that the Arc is sendin

Hi,I am trying to add a music library from a USB hard drive connected to my Router but have had no success. I would like to play music from my library without leaving my PC on all of the time.I have a TP Link AX55 Router. My PC is running Windows 10 Pro. My Sonos system is running the S2 app. I have mapped the hard drive as a network drive and it shows in Windows Explorer as G (\\TPShared) (G:). I am able to browse the drive and copy files in and out through Windows Explorer.I have searched through previous posts but still don’t know if it can be done or not. Am I correct in assuming that because I am using the S2 app, it uses SMB v2 which Sonos doesn’t support yet?Any help would be greatly appreciated.Thanks

Hi! I’m trying to figure out if this setup would work or not & make a purchase accordingly. My primary goal is to have the SONOS surround experience for TV/Movie viewing as well as retaining my in ceiling speakers for music listening (or) adding the depth dimension for TV Viewing I have 4 in ceiling speakers in 2 rooms & a Sonos Amp. I plan on purchasing the ARC, 2X One SLs & a SUB. Wanting to make sure this would work: Connect 4 Ceiling Speakers to the amp (2 in parallel)- they are passive thus driving through amp Connect the 2X One SLs, SUB & ARC (Sound Bar) to the AMP (Wirelessly, I’m assuming)   That way the ceiling speakers give me the depth/height, sound-bar does the job of front center/L/R and the 2X One SLs act as the surround.    This setup also doubles up when I want to listen to music in either rooms through the app  Trying to make sure this runs before I drop $2K on all this.  

Hi allI have received my mini sub today and added it  to a pair of one SL’s in my kitchen.They are at opposite ends of the room to each other approximately 19ft apart.when sitting at my dining table close to the sub all is well but when sitting away from the sub at my kitchen island bass is dramatically reduced.Would this suggest the mini sub may be too small for a 19ft x 14ft room or maybe down to positioning.Any help would be appreciated.Thanks Jason.   

Have just added a Beam Gen 2 to my LGC9 but when watching Atmos content on Netlix the Sonos App shows I’m only getting Dolby Digital 5.1. EArc turned and Atmos turned on, on the TV. Any guidance anyone can provide? Thanks in advance. 

I currently can't use Apple Music with Sonos. The Sonos app says I am unable to browse my library and need to reauthorise the service.Reauthorising the service leads to a loop where I have to keep reauthorising the service and can never see my library.I've uninstalled both apps and reinstalled but it doesn't fix the problem.I'm on an Android phoneAny help please?