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Answered

Sonos volume not working with Amazon Music

  • December 3, 2022
  • 1 reply
  • 153 views
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I just started using Amazon Music Unlimited with my Sonos. No voice control, no Alexa etc. 

  1. Start Amazon Music app
  2. Select Song
  3. Change output device to Sonos
  4. Music plays
  5. Cannot change volume within Amazon Music
  6. Go to Sonos app - volume changes
  7. Play using Spotify - no problems

Best answer by Corry P

Hi @drob707 

Welcome to the Sonos Community!

Please ensure both the Amazon Music app and your Sonos system are up-to-date. If they both are, please then try rebooting your phone/tablet and test again before opening any other music/media-related apps on your device.

I hope this helps.

 

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1 reply

Corry P
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  • Corry P
  • Sonos Staff
  • 9141 replies
  • Answer
  • December 5, 2022

Hi @drob707 

Welcome to the Sonos Community!

Please ensure both the Amazon Music app and your Sonos system are up-to-date. If they both are, please then try rebooting your phone/tablet and test again before opening any other music/media-related apps on your device.

I hope this helps.

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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