Why Sonos does not make easier to cancel non-shipped orders?

  • 3 December 2022
  • 1 reply

I purchased 3 days ago and the status still preparing to ship and I cannot cancel it. 

A company this size without a 24/7 support is ridiculous. They only are available Monday to Friday. I would never had bought any Sonos products if I only knew. I am extremely disappointed.




Best answer by Jamie A 5 December 2022, 12:48

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1 reply

Userlevel 7
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Hi @mormom2000, welcome to the Sonos Community!

I can’t give any insight onto why your order hasn’t shipped yet, it’s possible there are delays with orders shipping due to the sale period or that there is an issue with the order integrating into the system, such as a payment issue.

Once orders have moved to ‘preparing to ship’, you’ll need to get in touch with our sales team, either via email or calling in, to cancel the order. If you aren’t free to call in, then emailing would be the best route.

I hope this information helps.