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Hi, We have approx. 20 sonos ports installed at one of our site. facing issue with the sonos ports gets unconnected as you can see in the attached picture.all sonos are wired. some of the other areas also sometimes behaves same like shows not connected.Please advise.Here is diagnostic number 1399916880.

If you’re using an AMP in dual mono mode, is the left/right balance adjustment still enabled so that if you wanted one of your mono channels/zones to be louder than the other one, you could actually accomplish that using the balance slider?

I have just mastered how to play my own music playlist from my mobile android phone via bluetooth to my Sonas move. How do I get the songs to Crossfade ? I can see how to do it on the sonas app on my laptop , but this doesnt seem to transfer over to the mobile appThanks 

My Move recently quit playing music on Amazon via Alexa. When I ask Alexa to play a song title it states unable to access Amazon Music or something to that effect. Alexa will reply with weather, questions, etc just not music. The Amazon and Sonos app are up to date and the Sonos skill is active in the Alexa app. Can anyone please provide me with an answer. Thanks in advance for your help

I’m adding a pair of Era 300’s as rear surrounds (to a Sonos Arc + Sub). Our couch is against the back wall (has to be that way given the room). There are also window wells on the back wall (on either side of the couch). The wells are approximately 10 inches deep, 30 inches wide, and 23 inches tall. From a room aesthetics point of view it would be ideal to use them (as opposed to drilling/mounting on the rear wall).How “bad” would it be to set the Era 300’s in those wells (roughly centered)? See attached picture.FWIW, I have them installed there now and to me it sounds good (i.e., sound is directional/immersive). Just wondering if I’m potentially trading off much better sound given this placement.

When I select “Add music services”, I get the spinning wheel but no list of music services ever appears.  This is using the mobile app on either an iPad with iPadOS 16.6 or an iPhone with iOS 16.5.  Sonos app is version 11.9, S1.

Good morning all. Last night I installed the first 2 of what I expect to be many Sonos components in our new place, a beam and sub. I've been browsing the forums and I am happy to see such an active group. I'm sure there will be many questions across time I will have for you all. I installed and set up the components and connected to my pandora account with no issues other than ones discussed here already.  The room sounds great. I installed the app on my wife's phone and it immediately found the system and hooked up using my login credentials. Here's the question. She has her own pandora account and will want that running when I'm not around.  Is the fix to this as simple as reinstalling the ap and having her create her own Sonos login to be able to set her own credentials to log into her pandora account or am I over thinking this?We will be quickly adding a couple of amps with outdoor speakers, another sound bar on a second TV and speakers in a rec room along with satellites for the

I currently have an Arc, (2) Sub Gen3’s, and (2) Era 300’s as rear channels.  My question is, can I add 2 more Era 300’s as front channels…(front/left and front right)? 

I am trying to correct my Profile address.At present the system has moved my address to USA.  I do not live in the USA.   I have never lived in the USA.I want to correct it to my UK address.I change all the details, having selected EDIT, SAVE the changes and the system then reverts to the US address!How do I fix this?

Hi,We own a Sonos Play Gen 5 and we were using the original Sonos App.Last week we purchased a Sonos One SL for the garden. This obviously requires Sonos 2 app.Since downloading the new app, I now can't use the Sonos Play Gen 5. How can I have the two systems please?I know the limitations around them not being able to play together and that is fine but I was still wanting to use the Play Gen 5 as it's only 5years old.Any advice welcome. Thank you

It is only cosmetics but still bothers a little :) Why no picture for OneSL when Arc, Sub, 300s are showing a picture - Is it because they are now deemed obsolete? I can see this when I go to Sonos.com > My Account > System

Yesterday, my “Family Room” speakers and TV disappeared from my Sonos app.  Before shutting down Sonos, I was not able to select the TV and turn-off the speakers.  Now on the TV, I don’t have sound as the TV can’t find the speakers.  Can anyone help me with this problem?  Thank you.

I have been trying to add services to Sonos and the app just spins. So frustrating!!

Like a couple of others here I am having trouble adding services on the Sonos S1 controller. I have both apps - S2 is working fine. From settings in S1, I go to services and voice, then add a service and I just a blank list with the wheel of death.Happens on both mobile and ipad. Have checked address in my Sonos account is correct. All upgrades applied to mobile and ipad. S1 version 11.9. Have hard rebooted both mobile phone and ipad, reset router (but S2 is OK so shouldn’t be a factor).My system is all wi-fi, older devices, connect:amps and 2 play 5s.The hours of my life I have spent getting all these Sonos devices to work!!

When I try to link to an Alexa account someone else's Amazon account is displayed and it will let me select my own Alexa account. It also won't allow me to sign out or deselect the other person's Alexa account.

Wondering why my app doesn’t show Dolby atmos and shows stereo PCM :( pic attached  

sonosアプリでApple musicを再生する際、曲の終わりで、次の曲がかぶって再生される。前の曲がきっちり終わった後に次の曲を開始して欲しいのだが、設定で変更できるのでしょうか？ Moderator edit:Google Translate-When playing Apple music with the sonos app, the next song is played over the end of the song. I would like the next song to start after the previous song ends exactly, is it possible to change this in the settings? 

I`ve just bought my first Sonos speaker the Move but i`m getting random bad poping and crackling listening to Spotify via bluetooth. I`ve had many other brand bluetooth speakers and never experienced this. It`s not electrical interference as I tried it again today in the middle of an empty field. Any idead of the cause of this or should I send it back to exchange for another. I`ve had it less than a week.😐

Hi, i have a ton of tech in my home on a wifi tplink mesh deco network, i have a powerline ethernet cable going to my garden which has a external wifi booster eap110 tplink to provide wifi in the garden. I have tried to keep the same ssid and password but sonos up just shows the devices as not connected to the same network, is there something clever i can do with changing ip addresses or something else to make the whole thing work. I want to be able to pick ip and move the ‘move’ to the garden from inside and maintain playing on all devices the same music. 

HiCurrently I am using Sonos arc . I have 2 question :Is Sonos is capable for all 3 systems at with one system together ( via Apple TV ) with arc, sub gen 3 and  Era 300 currently I am using Sonos arc. Is it enough if I buy era 300 to get a full Dolby Atmos with large sound ? Or I also need to buy sub gen 3 too ? ( my common room size is 20 sqmthanks 

Just bought a Move, going through the set up it tells me an update is required. Update keeps failing and I get error code 1013 suggesting I move the Move closer to the internet hub. They are sat right next to each other, couldn’t get any closer and yet I still get the error?

I am a IDAGIO subscriber, trying to access IDAGIO via Sonos S1. On my Android phone, I cannot use the “Add Services” function at all. When I click there, instead of getting the menu of services a get a blank screen with 4 dots in the middle going around in a circle, a waiting icon. Never stops waiting. On my PC, I can get to the service menu. I click IDAGIO and then a button to authorize Sonos to use IDAGIO. Up comes an IDAGIO log-in screen. I type my e-mail and password. Very briefly, it flashes “welcome back to IDAGIO” but then that disappears and goes blank. Frozen on a blank webpage, idadio-sonos. Has anyone experienced this? Any solutions? 

Hi there,I have an Amp, and 2 outdoor speakers, looking to expand to 4, possibly 6 in the future. The ideal placements for me are in plant boarders, I can get the right distance between speakers, and even set-up for the area. I appreciate they aren't ideally placed for audio perfection (not at ear level, but I've angled toward the listener). My question, will it harm the speakers having them sat on the ground (small gravel), rather than having them mounted? Thank you!

Hi guys, I recently bought an Era 300 for the living room and a 100 for the kitchen. Both are attached to each other via a mesh network (netgear). When I’m streaming they group fine, though I do get the range extender message which I can just ignore. My issue is that when my turntable is connected to the 300 via line-in I get great sound, but for some reason I cannot get the 100 to stream the sound into the kitchen no matter what I try. Im not sure why streaming works but the line-in doesn’t. If anyone knows the answer I’d be really grateful 🙏 

My question is if my roommate has a account on the app with these same speakers paired to it before can he pair them again too his account I started a new account with his speakers attached but he says he can't use his account anymore with these same speakers attached to it?