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 Hi community,I recently purchased the Five, which works and sounds great however I purchased the Five in order to connect my old 1980s record player together with my vintage amplifier but I can’t get any sound 😥 I think it’s best to show you a pic of the options I have in order to connect the line in (I bought 3.5mm jack to 2 RCA cable). Looking at the picture provided, where do I plug it into? I’ve tried everything except for the speaker component as the RCA doesn’t fit it. Please help as it’s been a days of days of trying with no sound. I’ve also tried all the Source levels in the Sonos app to see if that’s causing the issue, but that doesn’t seem to fix it.  Back of the record player and amplifierFront of record player and amplifierBack of the Sonos five with RCA cable connected 

I have a mix of old and new Sonos components in my house running S1: 2xPlay:5 (gen2), a Play:5 (gen 1), Connect:Amp and a few more. It happened twice that our kids or their friends see the Sonos prompt to upgrade to S2, and initiate the process without asking. They maybe think they're doing us a favor.The first time we managed to downgrade all devices to S1. The second time not. One of the Play:5 gen 2 speakers refuses to downgrade.I’m using the S2 app and follow all the instructions (reset/reinstall S2 app, reset speaker, etc.). The app finds the speaker and eventually starts the downgrade process. It shows a downgrading progress bar for about 3 minutes and then finally a message that it was unable to downgrade the speaker.No details about the error.I’ve tried this multiple times, with ethernet and wifi connection, I added the speaker to S2 and then completely removed and reset it. I read other threads on the same topic, but no solution found. I probably spent three whole days in my l

All of a sudden, I'm having issues with one of our arcs. When trying to use sonos voice control for any command it will reply,  "I can't locate that. Please check your product name." I can say anything and that's the reply. Tried unplugging the power. Tried removing voice control and reinstalling. Tried unplugging, holding down Infiniti button to reset, reinstalling voice control... all fails with same message. The arc shows up in my controller and it works via my phone but the Sonos voice command simply stopped working when it had been working just fine for a year. I'm stumped. Any ideas?

So, I am fairly new to Sonos and I bought an Era 300. Love the sound but hate the app. Following advice from thts forum I was told that the only way to get my albums into the Sonos app from Amazon Unlimited Music was to add them to my library in Amazon MU. I think it was either add to favourities or my library or my music but it was click on the big plus sign. Did that no problem and sure enough they appeared in my Sonos appNow this is a pretty rubbish way to do it Anyway all was find until yesterday wh en about 40 albums disappeared leaving me with just 5I mean WTH? Anyone have any idea why this has  happened and how to recitify it?i had planned to order my second Era 300 but I just dont feel confident with the app and I want to play spatial music. Ta in advance

My wife uses the My Music page to save albums from our connected Amazon Music service.  Today she noticed there are now only 6 albums listed instead of dozens.  I also notice that what remains are just albums starting with the letter A.  How did they disappear?  Are they recoverable?

Only the first 5 artists show in 'my music'.  Same with albums, only the first 5 show up.  If I click on tracks, they're all there.  Search function works to find artists and albums.  I've deleted and readded Amazon and the sonos app. Still only shows first 5.  I'm on S1 and this is across all devices used.

The Sonos app on my Android phone and on my iPad are both showing only the first five albums in my Amazon Music library “My Albums” view (Browse => Amazon Music => My Music => Albums), out of more than 300 that should be visible.  I tried (1) forcing the app to stop and re-starting it, then (2) re-authorising Amazon in the Sonos app on my phone, but the problem persists.  My 300+ albums are still there in my Amazon Music account, because I can see them in the Amazon Music app.  Why does the Sonos app only show the first five?  Is anyone else seeing this?  Is there a fix?

Can the Audio-Technica AT-LP3XBT turntable connect to the Sonos Move via Bluetooth?

I lost my internet service and am waiting for the ISP to come out.  In the meantime, my neighbor is generously offered to let me connect to his router.  I have connected my mobile and a couple of TV’s in my house, but I am having difficulty connecting any of my Sonos products.  When I launch the Sonos app, at the top it says “WiFi isn’t connected Learn More”.  After tapping on that, it gives me another page with “WiFi isn’t connected AND You need to connect this mobile device to the same network as Sonos”.  At the bottom it has an icon indicating “Go to WiFi settings”.  After tapping on a WiFi screen pops up showing some of the available networks.  The top one is the one my mobile is connected to and it shows “Connected”.  I cannot figure out what I’m doing wrong.

Hola tengo una consulta, el Sonos Amp tiene formato Flac y Alac es compatible? 

Can the Port driving a slave amp be configured to work with an ARC to drive rear speakers in surround? Dan

Hello all, I just bought a Sony turntable with phono preamp to play vinyl on. I currently have the Amp, Sub, Arc, and two Sonos architectural built in speakers. The whole Sonos system is set up in my family room like surround sound. When I connect the turntable to the Amp, the app does not give me the option for Browse> Line-In. Does that mean that I would have to disconnect my surround sound system from the Amp in order for it to play the turntable? I would love to leave everything connected and just be able to play my turntable over the whole system. Is that possible?

I bought an in ground passive subwoofer and would like to connect it to my Amp. I ran 12 AWG wire from the sub to the Amp and then realized it was an RCA connector. Do I need to install anything between the RCA connector and the speaker wire? Or, do I just need to buy an RCA connector?

I want to to connect my Sonos on my tv and have only this sound (not my tv sound )i want to control the sound with my Apple TV remote ( i can put in temporary audio out but not in default…i need to do every time i open my tv go to setting go to temporary unclick to tv sound and click to Sonos !!! pls anyone can help me ??? Thx in advance 

I am house sitting at the moment and the owner told me I can use their SONOS play1. If AirPlay was compatible with this speaker, I’d be fine but, as it isn’t, I have two questions:Can I log into my own SONOS account and use it with their speaker? How is it possible to log out of their account to log into mine? Would this mess up their system when they return to log in? If option 1 is not possible, can I log into my music service on their account and log out of it when I leave? They use SONOS in their main home - if I logged in, would they have access to my music service? I’m embarrassed of my music choices, so want to stay as private as possible! Thank you.

Good morning, looking for some help here as driving me nuts now!BBC Radio 2, in this instance, but same with all BBC Sounds  stations. Drops out after 10-15 seconds.So far, I have hard wired a device, rebooted all devices, deleted app, re-authorised Sounds, and still have the same issue.If I Airplay from a device to a Sonos, it works without issues.Which leads me to the Sounds/Sonos issue? What can we try next?

I have an Arc, sub and Era 300s for rears. Arc is connected via eArc to an LG G3 TV.I’m using the Dolby Labs Functional Testing album on Apple Music on an Apple TV 4K. When I play the 7.1 track, everything sounds great. Surround and rear surround channels are very distinct, and the rear surround channels are as loud as the surround channels. Surrounds play from the outside speakers, and rear surrounds from the inside speakers. Great! However, when I play the Atmos tracks, it’s a different story. Surrounds and rear surrounds sound identical, and both come from the outside speakers. It seems as though all I can hear the the inside speaker is probably some reverberation. Is this a bug, by design, or something wrong with my system? The Sonos app correctly shows 7.1 pcm or Dolby Atmos, as appropriate.As an aside, the Arc was originally connected via Arc to an older Sony TV (so no Atmos support). When I got the LG and connected the Arc to it, I got no height channel playback at all when play

As title says can you have the era 300’s working as rears for the amp and if so do you get some degree of spatial audio?

Hi, My Sonos black Sub has died - after opening up the unit, taking out the pcb board and inspecting and testing components, the responsible pcb board component that has failed has been located. Is there someone who has disassembled their sub before, please share the details and/or a clear photo of the component labelled as R 37 on the Main PCB board please so I can source a replacement.  Thanks in advance Sonos Community crew. Lenny K 

Last weekend, my Roam, which was about a year old, didn’t power on. Then, a few days later, my Playbar wouldn’t power on. The devices are on the same network, but they’re in completely different parts of the house, plugged into different power outlets, but it just seems like a very strange coincidence and makes me wonder if there’s malware or some other issue on the network. Or...it could just be coincidence.(FWIW, Sonos replaced the Roam already and the new one is working fine so far. They Playbar is out of warranty, but Sonos is trying to make it a little less expensive for me to replace.) 

Hello I’ve only got one speaker working ? Am I missing something ?  

Problem connecting sonos products to wifi..can someone please help 

I have successfully connected my Sonos One and Bean Gen2 to my Wifi on 2.4GHz. My mobile phone is connected to the same network wifi on 5GHz. In Sonos app, it shows “Sonos and your mobile device must be on the same network”. Actually they are one the same network but connected by different frequency channel. When I switch my phone to 2.4GHz, Sonos can be found without issue.I tried to connect my Sonos to 5GHz Wifi, and it couldn’t connect. I need my phone connect to 5GHz Wifi for faster connection. Can anyone help? Not sure if Sonos only identifies network by Wifi SSID.And can anyone help to confirm if my products (Sonos One & Bean Gen2) can connect to 5GHz?

Hello,The back left side of my sonos arc is heating up (if I look at it from the front, it's the left side). The heating is not so strong that I have to catch my hand when I touch it, but it's still quite noticeable. Is this a natural phenomenon for a sonos arc or should I not notice any noticeable heating and there is something wrong with the device?(The casing of the device heats up even during normal and quiet use, the temperature in the apartment is 24 degrees Celsius.)

According to the supported audio formats it should be possible to add AAC files to the Music Library.I’ve added a directory containing AAC files, but they don’t show up in the music library.so far I’ve tried:different kinds of folders (network shares, NAS, Music folder in Documents) added metainformation to the AAC file using Mp3tag downloaded various AAC sample files for testingWhen I add a mp3 file it will show up, but no AAC I’ve found similar topics while searching for a solution, but none with a solution. So, is somebody able to select AAC files from their music Library ?Is Sonos supporting AAC files in their music library, at all ?