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Hi,I have 2 old Sonos Play 1 working i S1, in stereo mode, and I bought recently a Sonos Ray surround. How can I combine them in a single app ,S2 ?

Purchased Playbar, Sub, 2 X Play 1’s and a Play 5.Playbar fails to power up. Am told it is not reparable.Wish to replace it with Beam Gen 2.Questions:Is the Beam GEN 2 compatible with the original Sub and Play 1’s for Surround?Can I (or must I) use Sonos Version 2 App for all ORCan I only use Sonos Version 2 App?

It looks like this is still a current unresolved issue. But going to ask the question anyway as I have noticed a quirk that someone might see as a clue.The Problem: For months now, Sonos no longer accesses the music library and Sonos alarms now default to the Sonos Chime.Environment: I have S2 app and current supported devices Play 1, 3 and a few others. I have been running Sonos and and various NAS since 2009, (currently QNAP TS453D fully up-to-date) I have done some reading on similar posts. This is not an SMB issue. I have tried all SMB settings on the NAS. This is not a firewall issue. I have tried fully disabling all rules. There is no 2 factor authentication on the account Sonos uses to access the NAS. This is not a network protocol issue. I have attempted enabling absolutely all supported protocols on the NAS. I have removed the library and attempted both the desktop Sonos App and the iOS app to add the multimedia library. Nothing physical has changed in the setup. Same speakers

Can we not just pluginto aux jack with out network ? Really app crashes will not recognize system ever other time I use it I have to troubleshoot spent 6 hours tryed all fixes none work so over thos any one want these 6 speakers for free im shooting them now 

I have a number of Sonos speakers including two play 5 speakers.  For some reason the play 5 speakers stopped working with Apple Airplay.  They still work with the Sonos app.  They show up in the Airplay list but none of our Apple devices can connect to the play 5s via Airplay.  The other Sonos speakers still work with Airplay.   How can I get the play 5s to start working on Airplay again?

I’ve just bought the Arc and I am extremely disappointed with the flat sound of dialogs (center speaker). It sounds like it is all trebble - no midtones, no bass.I think the Arc is capable to provide much richer dialogs, because there is “ok” midtone and bass in music.I’ve tried turning voice enhancement on, but that is worse.Any ideas?

Hi we have a Sonos Arc and want to add two sonos play 5 (gen 2) to the TV sound. Anyone know how this is done.  thanks 

Hello,I have my Pro-Ject T1 Phono SB turntable (purchased through SONOS) connected to my Port.  I am trying to listen remotely through my Five in an adjacent part of the room.  The volume is really low even when turned up all the way on my Five and the sound quality is poor as far as dynamic range.  I thought the Port would act as an amplifier.  Was I incorrect?  Any suggestions?  Thank you!

My Sub keeps dropping out randomly.As in it goes quiet for a bit then comes back on. Always comes on if I pause it and restart. Seems to do it more when I’m playing it medium to low volumes.Any ideas? 

Hi, I’m having a very strange issue with my Sonos move. The speaker will be working just fine and then out of the blue it appears to be no longer part of my system. It has never removed itself while it was playing, but one time the battery died,when I put it back on the charge my app asked me if I wanted to “add move” to my system. As if it was brand new. This also happens when I don’t use my Sonos system for a few days. I go to play music and the Move is the only speaker that is not playing and the app sees it as new again and wants me to add it. The second part of the problem comes in when I try to add it back to the system. The speaker plays it’s chime and the phone hears it but when I press the join button, nothing happens. I’ve tried multiple times. The only way to get the speaker to rejoin my network and app is to do a factory reset. After this, I can join it up and use it for a few days. This has happened 3 or 4 times now and is VERY annoying. Please help.

Hi! Can anyone tell me the distance in inches from the front feet to the back feet for the Pro-Ject T1 SB Turntable?I just ordered one yesterday and I’m now looking for a bookcase to put it on. All of the bookcases I have found that I like are slightly smaller in depth than the overall depth of the turntable. I don’t mind a bit of overhang so long as the feet are solid. The bookcase I like the best, for example, is 11.75” deep. I am hoping the feet of the turntable will fit on it.  Thank you. 

Hi everyone,I've just moved to a new house and we are trying to create a nice space for watching movie.I have an arc + a sub but I want to add some rear speakers.I'm hesitating between adding 2 era 300 or (just) 2 era 100 since my ceiling is very high and not straight, I've browsed a lot of threads here but couldn't find someone with the same ceiling.Even with true tuning trying to do is best, I'm not sure it's worth since the speakers will not be able to make the sound bounce from the top nor the side?Thanks for your help  

Waiting on a response from Level II support. I am trying to setup my Sonos Port, and it fails when asking to press the pairing button. I have tried:Wi-Fi and Ethernet.Multiple Setup devices.Disabling 5ghzEnabling DHCP snoopingEnabling IGMP snoopingEnabling MulticastEnabling STPSetting DNS server to defaultWPS2 and WPS2/3 I can see the device is connected with a valid IP and access the web portal. What am I missing?

EDIT: I was able to select Dolby Digital after restarting my AppleTV. But I am not able to select Dolby Digital+. Anything I can do to get that option? I recently set-up an Arc Soundbar, Sub (Gen 3) and 2 Era 100 speakers for surround sound. I noticed while watching TV Samsung QN82Q70RAFXZA) that there was no sound from the Era speakers so I checked the TV Sound Settings and for some reason I cannot select Dolby. The only option is PCM. I swear prior to installing the Era speakers that I had it set to Dolby. I double checked the HDMI and it is plugged into the ARC port on the back of my Samsung TV and plugged into the Arc Soundbar. Not sure why I am unable to select Dolby from the TV Sound Settings.Additionally, I checked my AppleTV settings as well since that is primarily what we watch TV and Movies with. What am I missing or doing wrong?Red HDMI plugged into Arc Soundbar.Samsung TV Sound Setting won't let me change to Dolby Digital even though I am plugged into the ARC HDMI port.Sams

Hello!I am my wits end, any help would be extremely appreciated!We use Spotify/ Sonos to play music in our business, however whilst we’re away sometimes the staff pop on their own music which isn’t idealIs there a way we can limit what is played? We’re happy to buy any piece of kit or use a different steaming service. Thanks!

I had my system set up to stream audio through Roku including an an amp for ceiling speakers, arc, and sub. It all worked great and could also stream music through the Sonos app on my phone through these speakers. I had to change my Roku device and the surround sound stopped working. After having it fixed now my Sonos app can’t find the arc and amplifier. Am I missing something? 

My roam won’t turn on. I plug it in and it’ll turn on. App shows the battery is 100% charged. This is the most buggy Sonos product I’ve ever owned. Is there a way to get rid of this issue?

Hello,I’d like to setup 4 Sonos One speakers in 4 different rooms (1 speaker in each room), and play music on all of them simultaneously.I’d like to confirm is this possible? Finally, I also assume they all need to connect to the same wifi network right, or is it possible to connect 2 speakers to a different network? Reason I ask is one of the rooms is quite far and has its own wifi. Thanks  

Dispongo un play 5, quisiera emparejarlo. Sólo es posible con ptro play 5?

Hi, so I quite often watch the sport on the TV with no sound, and listen to music instead on the Arc, (connected to the same TV), so no TV sound.However, I use a Sky mini box, which is very temperamental and quite often loses signal and cuts out.  Every time the sky box loses its signal and then reconnects itself, it cuts the music off of the Arc and plays the tv sound by default.  So I am forever restarting the music.Is there a way to stop the TV from cutting off the music every time ? and giving the music that is playing priority ?Thanks.

So my company uses Sonos in the office, we started with 2 Sonos One’s, they worked fine together once we synced them together. The issue came about two weeks ago when we got the Beam, amazing speaker..when you only want to listen on that. The whole system won’t play music on all three, that includes having them all on ethernet, all on wifi, factory resetting, nothing has worked. I thought it was a Gen 1 vs Gen 2 issue with the old Sonos Ones and the new Beam, so we ordered 2 Era 100’s to even try syncing with just the beam. Still to no avail, only two speakers will play at a time. Any help would be appreciated.

I’m having trouble linking the Sonos App with Alexa can’t set up voice control any help much appreciated 

I have a number of Stations from SiriusXM and TuneIn bookmarked in My Sonos on the iPhone S2 app. Occasionally I will choose Station ‘X’, say, and Station ‘Y’ starts playing instead. Station ‘Y’ is always the one most recently listened-to, although it is never currently active when the problem occurs. If I repeatedly try to choose Station ‘X’, it eventually does load after a couple of tries.Has anyone else seen this behavior, and if so, is it a feature or a bug?

I have been advised to change the Sonos net channel via the S2 app to 6 but it is greyed out and therefore not possible. Due to this I connected the sub to the router with an ethernet cable but it made no difference. The channel is currently set to 1 but it was showing as 11 yesterday which suggests it has changed ( it has not been misread). Any suggestions as to how to remedy this would be appreciated. 

Hello Everyone, I am new to the Sonos family, having just purchased a house with a built-in Sonos system (amp + 5 ceiling speakers throughout the house). We also purchased a Sonos Arc and Beam 2. I have the system up and running, meaning that I can listen to music. However, I am having trouble identifying and isolating the built-in ceiling speakers by room. When I try to identify the architectural speakers using the S2 App, I hear the high pitched sound coming from the speaker, but then the App says that "No Sonos Architectural speakers detected". What am I doing wrong here? I have tried the older App (S1), but it says that all of my components are up-to-date and compatible with the new App. Surely, I am missing something. I just want to be able to control the volume by room (we have one in a bathroom, and it is super loud because I can't control it individually). I should note that I can isolate the Sonos Arc, Beam 2 and the main system Amp, so I can control those individually, just n