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Hello all!This is first time posting and first Sonos system.  I am in the process of finishing out my basement and creating a theater room.  I currently have an ARC, 2 subs, 2 in wall speakers, 2 in ceiling speakers and 2 amps.  The plan is mount the ARC under the TV with the 2 in wall speakers on each side of the TV and use the ceilings as rears. First question -  Will the above set up even work? Second question - Can I add another pair of in ceiling speakers (with another amp I’m guessing) and create a left and right pair for the rears? Third question - Is there a better way to do this? lol Thanks! 

Hi.  I just got a new MacBook Air with Ventura OS and M2 chip.  I migrated all apps including the S1 controller from my old MacBook.  The app started but I could not access my music library and it told me I needed to update.  Update attempts failed so I uninstalled the app, and now I cannot find an installation file to install S1 on Ventura.  Where can I find that file, and should I be able to get a “latest version” running on Ventura so I can use my Music Library again? Thanks,Greg

Anyone know if a move can play in sync alongside 2 play 3's in the same room? 

Hi there - naive question for the group as I consider the purchase of a group of Amps for a whole house audio setup. Are Amps connecting to music streaming services and pulling the actual data from these services VS merely receiving data that I’m downloading on my phone and then redirecting to the Amps?Said otherwise: if I were to walk away and become out of range of my WiFi network … would Amps still be able to play whatever playlist or music I’d have started? 

My Sonos Roam has severe configuration issues. When it shuts down, not standby, and I wait for couple hours, it is back in factory defaults, green LED and needs to be linked again.This happened before occasionaly once a month, now it happens daily. I have good wifi coverage, client steering disabled, and IP address fixed. Nothing helps.The most anoying point is that almost every time I want to use bluetooth it has lost the config snd I must go back to the home network to couple again. Total useless device when on vacation.Is there a way I can avoid losing the config or is it just broken?Cheers

HI when I use airplay streaming music, then I couldn't control the volume to max.maybe if I turn to 80% volume then it auto change to 20%. My speakers is 4ohm.  When I use 8ohm speaker haven’t this issue ThanksLuke 

I just added a Beam to our tv, we were listening to the TV via the amp and the hardwired ceiling speakers. Now the setup runs through the Beam and that works fine as I added the Amp speakers as surrounds. So far all is well with the tv sound. I would also like to play music and when I tried it it played through the Beam with no ceiling speaker sound which is not what I want. How do I play the amp speakers on their own without the Beam? I have looked through all the settings and can’t seem to find my way.  

Hi I have a Beam gen 2 and a Era100 but the era keeps loosing connection with the beam , no cables involved. All in the same room.any ideas please wifi in the house is good .

My home theater isn’t holding a connection to the TV. My TV keeps defaulting to TV Speakers rather than HDMI/Receiver speakers. Beam work via Airplay but is not optimal at all.   

We have had a Sonos Move in our living room for a few years, and find it responds pretty well to the Alexa wake word - sometimes we have to mute the TV or speak up a little, but it’s rare.We have recently bought an Arc, and inherited a couple of Ones to use as rear surrounds.The Arc is the same distance away from the sofa as the Move (4-5 metres), yet it really struggles to pick up the Alexa wake word.  We are having to shout to get it to wait, and then usually having to repeat what we want as it doesn’t hear us.  The Ones are about 1.5-2 metres away from the sofa, and we thought maybe we could use them for voice controls.  However, it seems as soon as they are added as surrounds, they have their mics disabled (making them pretty much One SLs).Short of buying an Echo Flex to purely use for voice control (and somehow getting it to use the Sonos for all output), is there anything I can do to make the system hear us?Shouting at the TV is not ideal really...

I have sonos port and two pices of sonos One. I can make them play in group of two and it does´t mater what combination I use either port+one or one+one or one+port and it all works. When ever I try to add third device into group of two then the third device plays sound for 1 second and then stays silent while other two sonos devices keep playing. Any idea whats wrong with my setup?thank you 

Hi, Do you now if i can have the Sonos S2 app on a FireTV by the store? I didn’t found any information about.My setup is 6 One, 1 beam and 1 sub. I got an Amazon Echo Show 15 to have a pannel to control all my other devices. On this tablet,i got FireTV. I wan’t to control the music all round my house whit it but Spotify Connect is not enabled on FireTV by the spotify app and Sonos didn’t make an app on FireTVAnyone have a solution? :( (sorry for my worst english)

Since the update for spatial audio was released the not encoded error is happening most of the time. This only happens when using Apple Music via the Sonos app and is not just limited to the Era 300s.  Tracks that have been uploaded using the iTunes Match service display the error but other songs won’t play either despite everything being fine before.  I can get around this playing via Airplay or deleting the tracks from my library and adding them again from Apple Music. This isn’t an ideal fix though as I have lots of music that isn’t available on Apple Music. I also have 100s of playlists and I can’t do this to every one.  I’ve tried all the troubleshooting tips that I’ve read and nothing has worked.  This is obviously an error caused by the new spatial audio music update; Apple and Sonos need to get together to fix this because it’s ruining the Sonos experience. 

When I try and connect to my music library on my PC running win 11 I get the error message that computer can’t be found.  I’ve tried on 2 different machines and it happens on both.  I’ve checked and the computer names are correct. Help have a party happening this afternoon.

Just wondering if anyone knows if it is possible to use a single Era 300 as a surround speaker for an Arc playbar? thanks very much in advance

Hi,Looking for some advice about connecting a turntable (with pre-amp built in) to my Sonos system.  I have Arc, a Sub and 2 x Sonance in ceiling speakers connected to my Sonos Amp to create surround sound system.  All works great.  But I want to add in a turntable and tried to do this via the Amp but apparently you cannot use the Amp for both the surround sound and the turntable (which is annoying!)Anyone got any suggestions as to the best way to integrate the turntable into the system?  Do I need to buy a second Amp or Port to connect the turntable to?If anyone can help I would be grateful! Thanks 

Arriving to my summer house with a Playbase(wired) + two play 1 as surround, one Sonos AMP and one Sonos Move.Updates needs to be done and all works fine but both play 1 stucks “updating”. Tried reboot router and Play 1 a number of times. Finally I decided to reinstall them. Factory reset, install as new unit, switching to temporary Wi-Fi-network and then back to my normal Wi-Fi. After that the Play 1 will not connect. Same problem with both of them.Tried a different routerTried add with Ethernet and that works fine. Wi-Fi is activated on both Play 1 but when I remove the cable they disappear from the app. Tried Network-update network and adding the same network again. Same results.

Hi everyone,I just received my pair of era 300 to replace my ones.When sending music on just one of them, audio is perfectly fine.When sending music on both of them, although not configured as a stereo pair, audio is perfectly fine.When sending music on both of them, when configured as a stereo pair, audio is perfectly fine.When configured as surround speakers, and sending music to the whole system (Arc + Sub + 2x era 300), the sound is fine on the Arc and Sub (RJ45 wired), and cuts in and out on both of the era 300.More precisely, it’s as if the sound is fading out, fading in, bouncing between the two era 300 a couple of times, then stabilizing for 3-5s, and then doing it all over again.I tried restarting my router, unplugging/plugging back both era 300, changing WiFi channel on the sonos APP, and I still have this weird behaviour.At this point, I don’t have any clue on what to do next… 😔 Any idea on how I could fix this?

I have two roam speakers in a single room as a stereo pair separated by about 4 ft on top of a TV stand. Wi-Fi router is in the adjacent room about 10 ft away. Why does one Roam always stay connected to Wi-Fi, and the other always disconnects? I’m tired of having to power cycle it every time I want to listen to them.

Does the Beam Gen2 work with an Android TV & an iphone &/or Mac? 

Hello to the sonos community. I currently own a sonos arc, a sub, which are both placed by the TV and I own 2 sonos ones used as my rear speakers. I was thinking of adding 2 era 300 to my collection but had two questions. I live in a loft and currently the entertainment system is under a ~20ft ceiling, but the loft itself is not big (~1000sq.ft total). First, would it make sense of adding the speakers, given the size of my apartment and possible noise complaints from neighbors (currently not had a single complaint). And my second question is should I use the ERA300 speakers as rear speakers or front speakers? I do not want to replace the sonos ones with the ERA, but keep both.

As the title suggests, I am unable to play music from Spotify (Premium) using the Google assistant voice commands on any of my Sonos One speakers. I have no issues if I start playing music through the Spotify app, and then cast it to my Sonos One speakers via airplay. I have connected my Spotify premium account in the Sonos app, and set it as my standard service.  What am I missing?Thanks in advance.

Pictures of roomI currently have SB3651-E6 which is a 5.1 system. Atmos seems like its amazing but I don't know that I'd be able to get it at this price point. I can only spend up to 2k with Sonos by using discount. Would be more expensive going elsewhere.My devices are LG C2 75", Xbox series x, switch. We use spotify for music so i wouldn't' get atmos while listening to that. Between playlists and family plan I don't know that i would want to switch to apple or amazon music. So my main use would likely be movies and gaming.With discounts in mind I can’t spend more than 2k.  I think the arc upfiring would be lost so if i were to do this it’d likely need to be beam + mini sub + rears.

I have changed router and I cannot connect my Sonos system to the new router

Is it possible to provide a list of Sonos Authorized showroom / Dealer in Schenzen Countries ?