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Hi I have two use cases:   ** Listening to TV indoors - TV + Beam 2 (working).  I have an  LG Oled TV paired with my BEAM 2 for watching TV and listening to Music (Spotify from TV to beam).      **Listening to Music Multiroom - TV + Beam &  AMP + 2 external speakers (not yet working).I want to listen to music indoors on my TV+Beam (ideally, spotify) while also listening to the same music outside.  I am considering purchasing an AMP and two Sonance speakers to use for the outdoors.Are there any considerations I need to take into account here? How do I set up mirrored music play for outside? I dont want my AMP speakers to be surround sound, but I do want them to be 

I have a strange issue. My Beam very often fails to connect to Philips TV (65Pus 7601). From configuration point of view everything is correctly connected (HDMI ARC etc). This issues appears occasionally and is quite annoying. When I had previous sounded (Denon) it never happened. What I need to do is to disconnect Beam 2 from Power and connect again. Then after 15-20 seconds sound is on. Did anyone of you experienced similar problem? As I wrote this problem appears occassionally. Like every 3rd time. 

I see this question a lot in the community and I can’t believe this is still an issue in 2023!  Expanded wifi networks is nothing new and why has Sonos not figured this out?  I dumbed down my network to only have 1 AP up and forced it to 2.4GHZ but the Sonos Move REFUSES TO CONNECT TO WIFI!  It is beyond frustrating.  I use Aruba for my APs and have 6 connect amps on the same SSID that I am trying to connect to.  Everything works great but the friggin’ Move doesn’t want to be a part of the system.  It worked fine until I migrated all of my devices over to one SSID.  Previously they were spread out on a few SSIDs and playing nicely.  I factory reset this thing, made sure my controller/android app/ios app is on the same SSID but I still get no joy.  Please help me so I don’t throw this thing in the street and beat it with a bat.

Dear Community,I hope someone has bumped into a similar issue at some point and can guide me in the right direction.At my workplace we have bought several Sonos Port-systems for a convenient way for our staff to listen to music in different locations.I can setup a Port-system along with an iPad to control the music, and it works perfectly fine.But when I move it to the physical location it is supposed to be it does not work.We have a fairly modern network with multiple access points serving the same SSIDs and on the network the Port-system is on, we have no endpoint-isolation, and it has Internet connectivity. The MAC-addresses for iPads and Sonos Ports are whitelisted. The Port systems and iPads are on the same wireless network. We use certificate based authentication, and that should not be an issue since it works perfectly at my desk.Starting over, as in resetting the Port and configuring everything from start in the intended location does not work at all.Does the Sonos system care

So the Plex integration doesn’t get HD or Hi Res flag in the interface when playing hi res files,When you “cast” from Roon over Sonos and it shows the signal path as being lossless again it doesn’t show the flag…Is there any way to get HD or Hi res flags other than streaming direct from local media library? Thanks

Hi, I have recently renewed my Plusnet account and was sent a new Hub 2 Router which I believe is the same as the BT router.I have tried most of the day to reconfigure my Sonos Beam to the router via Wi-Fi but get as the last stage of the setup after I enter my Wi-Fi password and then get an error that Sonos can connect to the router. I have  changed the settings ad per the support page but no joy. (Eg disabled 5Mhz mode, ensured spa, and the correct channels are enabled.I have then tried the old router and reconfigured the Sid and password to match the new router but get the same issue.  I have tried configuring from iPad and iPhone. Any suggestions on how I can fix this?

Ça I have dolbi atmos matching beam gen 1 with my 2 era 300

To start, I have scoured the internet and nothing has worked to resolve this issue. Existing Sonos speakers working through app.Older Connect on hand and on network. Krell integrated receiver. Thiel speakers. Trying to connect Thiel speakers through Krell amp and connect to Sonos. Nothing except a buzzing. Tried multiple inputs etc. Help!!

Hi,I cannot update past 15.4 on my Mac OS. I get an unexpected error after I enter my admin password. This occurs on both Mac Mini Pro M2 chip and Macbook Pro M1 pro chip, with both running latest OS updates.thanks,Paul. 

I’m hoping to use 4 Sonos ceiling speakers (2 front, 2 rear) with one Sonos amp for tv viewing in a 21’ w x 18’ d room.I know many folks normally don’t recommend only using ceiling speakers for tv viewing because it’s odd to have sound coming from a different direction than to tv, but does trueplay and the virtual center channel in a larger room eliminate that problem?

can I sync play five sonos with films on a headphone jack to jack cable from imac whilst not in wifi

Hi, I have 2.1 system connected to a Denon PMA 30 amplifier that I want to connect to all the Sonos speakers we have, so I’m looking at the Sonos port.However one difficulty is we also have a projector that connects to the amp by Bluetooth when we use it (so not permanently)Is it likely that we’re going to suffer from lots of input shenanigans going this route, or can the Sonos Port switch inputs itself on an amp?

I have just added a pair of Era 300s to my Arc + Sub to replace the Ones I was using.  I have just tried a 7.1.4 test tone via an App on my Apple TV and when testing the up firing speakers both the front (Arc) and rear (Era 300) play at the same time when playing either the front or rear Atmos/ceiling speaker test tone (right or left). These should work independently right? Or do they operate in a .2 configuration rather than a .4 setup?

I am based in the UK and have just had FTTP installed. Part of setting up the Erro router, supplied by my ISP, was to reconnect my Sonos equipment. The Play 5, Play 3, Roam and Arc soundbar  are all connected, over wifi and are working. I have a Sonos sub and 2 Play 1’s that according to then Sonos app are connected over wifi, and in fact are working, as they produce sound.However in the networking listings from the Erro it shows that the Play 5, Play 3, Roam and Arc soundbar have a full wifi signal, (excellent). However the listing for the Sonos sub and Play 1’s are “greyed out”. I am correct in thinking that as the Arc has a full wifi connection and it is “bonded” to the sub and Play 1’s, it causes this issue? Not a major issue for me, just trying to understand the logic behind it all. The sound for the Lounge surround sound system is awesome.        

Hi All -Unlikely I know but can one get the S2 app to run on a WindowsXP machine?  If so, how?Thanks,Ian.

Hello. One of my Sonos play1 speakers is constantly dropping off. The other speakers continue playing but the play1 will drop out then come back for 10 seconds 30 seconds it’s always different and then drop off again. I had this issue a few times over the years and I’ve been able to fix it by resetting the system or just waiting and eventually it would work itself out. Does anyone know any other ways to quickly fix this issue? Wi-Fi router internet provider are all the same. Nothing changed on my end that I know of to cause this problem. Thank you! diagnostic number 1691235126

I just cannot add any music services, the buttons are greyed out. Error message appears “this feature is not available”.  

Hi,I run the Sonos S2 app on my Macbook (current OS Ventura 13.4, but problem has persisted since Monterey) and it’s connected to a Belkin Thunderbolt dock, which provides network connectivity via ethernet.When I stop work in the evening, I power down and disconnect the dock.The next morning, when I power up the dock and wake up the macbook, the Sonos App goes unresponsive and I have to force quit.Anyone seen this?

Trying to set up my new Sonos beam g2 the unit cant find my wifi 

Hello, Sometimes when I listen to my stereo pair through connect and two ones, sound only plays through one speaker. When i switch to spotify music comes through both speakers!Example - just had a record on, first side of record was fine, flipped it over and sound only played through one side. Switched to spotify and music was in both speakers.

all of a sudden my sonos amp is automatically turning itself down  . i turn it up , and it will just go right back to 15. I submitted a diagnosis # 1231294586. 

Hello All,Components:Amps (3 on ethernet connection)  Move (wifi) One (wifi)I have tried:Disconnect Router 180 seconds Plug in router Add 1 Amp - tested fine Add 2nd AmpResult:Network locks up. Removing 2nd Amp and the network comes back. 

Have an old Philips tv without optical or ARC port is there a way to connect to Beam 2?

My Sonos one was working fine but after I turned it off it will now not turn on and I can’t find it on my system. When I plug it in the red light shows for 5 seconds but then goes off. What do I do? 

Attempting to downgrade my Play 3 to be s1 compatible.  Sonos is “finding” a product that I don't even have…...I only have a Play 3 speaker.