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How can I get a new wireless charging adapter for my Sonos roam through warranty… it no longer charges from the little “puck”… but does charge from the same power block and different USB C cable...

Maybe a simple newbie question… bought Arc today and easily installed it to my LG OLEDs HDMI-ARC port (no eARC available).Can get sound from TV and Spotify, but only in stereo. Tried several movies (from Disney+) today with Dolby Atmos mark, but getting still only stereo sound (checked that in the app).  Have been browsing my tv-menu and can see that Atmos is selected (but greyed out as only selectable when using tv’s own speakers). No selectable options available more (even how hard I scroll - saw other thread with this solution so wanted to note this…) So far tried: several re-start and cable re-instal of both arc and TV. Re-installed arc from app and re-connected it to tv again. Check that there are now updates available to tv, arc or any app in tv.  Not yet tried optical cable connection.Any good ideas or advices!   

I recently upgraded my internet to fiber.  My Sonos app keeps telling me I am not connected to the internet.  Everything else in the house is working fine and I am able to access the internet just fine on my phone.

Hi everyone. If I’m listing to Apple Music on my phone (not through Sonos), can I then go to Apple Music on Sonos and make it take over?  I think with Spotify it asks you. But I can’t seem to find it with Apple Music. i don’t want to just stream through airplay because I hate it when I open Facebook for example and a video stops my music playback.  Thanks in advance. Ben 

I have a whole-home topology that has been working for 4+ years, nothing has recently changed in my setup.  Within the last 2 weeks, a new problem has come up.  It is highly repeatable and I am wondering if others have seen it, or have a solution.  The issue is that the ‘first component’ in a group, if it is a Connect:Amp, will frequently drop out (and then start playing again in  ~10 seconds).  The remaining components in the group will play continuously without any dropouts.  Here is a summary of my situation:Approx 12 components:  6 Connect:Amps, then the rest are various Speakers such as Play 1s, Play 5s, Soundbars. All components are hardwired Running S2 This issue only happens on Connect:Amps, and only when they are the ‘first’ in the list of a group of components.  If I regroup things and change to a different Connect:Amp as the first, then the original one is fine, and the new-first-one will start to drop out.  Happens at least every 10 minutes.  Nothing drops out if I make one

Hi, I’m trying to use my gen 1 Play 1’s with a recenyly purchased Arc soundbar. Using the S2 app, it sees the play 1’s but says the bridge is incompatable. Can I use the Arc as the bridge and get rid of the incompatable bridge? If that makes sense? Thanks

We recently moved from SC to FL. System was down 7 days for the move. While in SC we were able to listen music stations Pandora and Sirius. Since starting system in FL, Sonos is not offering Pandora and Sirius under Services. Why?

Hi, I am planning to use arc + 4 ceiling speakers + sub gen 3. I want the front two ceiling speakers to create that separation, which is lacking in the sound bar alone (coming from a klipsch floor standing speakers). Q1. What are the options currently in sonos app, for setting up the 4 ceiling speakers (2 amp is okay) along with arc + sub gen 3? Q2. Is 4 ceiling speakers paired with sonos arc a good setup? I learnt that rear ceiling speakers wont give rear atmos effect.    

How do you delete a favorite channel from your listing ?

I’m embarrassed at the amount of time I have been talking to friendly support staff recently so will mention my current problems here first.  I have a S1 system that includes three Sonos Ones (downgraded by support).  Two of the Ones (Kitchen and Family Room) work fine individually from my tablet but, when I ask Alexa to play music on either one of them, both start playing and after stopping play they are listed as a group.  Alexa can’t hear across the 2 rooms.  Is there some setting that’s wrong? A second problem is my music library located on a 1TB usb drive.  Some albums will play but when others are selected I get “unable to connect to Desktop ….”, even though seconds before I was connected ok….Is it simple or am I on to support again?   Thanks.  

Sonos Move Bluetooth is connected and supposed to play from my Wondows PC  but there is no any sound

I recently unplugged my sub and then had to reset it, now it flashes white, won't go green, even when I connect it to router via Ethernet. And so so app won't find sub

I have a Sonos Roam but it’s constantly giving us trouble. Right now I can see it in the app, but it says it’s in “Sleep Mode”, while when I press the play-button on the device itself it just starts playing.What’s more, when I hold the power button on the Roam for a few seconds, the light will turn off and in the app it’ll change to “Turned Off”. Clearly there’s some level of communication between the Roam, the servers and the app, but when I turn the roam back on, it’ll keep saying it’s turned off.That is, until I short-press the power button on the device, at which point it’ll change to “Sleep mode”. I can’t get it to become active in the app so I can control it.Anyone able to shed light on what else I can try to get this thing to work again?

Have 16 speakers older and new, have the issues only with older “Sonos 3 and 1” although they are still in the family. Sometimes never know when “Lost signal or no grouping with others” The SONOS 3, one of the pair connected ethernet directly to wifi router 6 ASUS plays fine, another SONOS 3 on wiFI only 3 meters away is often silent, lottery, Should I get rid of them and buy new era speakers ? Sonos 3 has great sound and you don’t give me a choice,  I am Really disapointed not with sound quality but your software upgrades. Before many software upgrades everything was great.

How to directly play Spotify on arc?It happened at beginning when I set up arc (a week ago) but not today. Both apps are updated.

good day everyone.  I would like to ask you about the way to connect my sonos Beam gen 2 soundbar to the LG OLED55C9PLA TV.  I tried to select eARC passing through in the sound settings, but no sound from the soundbar.I am doing something wrong?Thank You 

I’ve been gifted a set of S1 speakers that were previously connected to my Dads network … how do I get them configured to mine? Have tried wiring them directly to the router but doesn’t seem to be working.Just going round in circles now with network connection issue which there’s not. I’m confused 🤪 

I recently connected my Sony record player to my Era 100 using the Combo Adapter (RCA > Aux > USB-C), and when I play records there is a solid 2-3 second delay between the player and the speaker. (The speaker keeps playing after the needle lifts off the record, or you can hear the music faintly coming off the surface of the record and it’s very different from what’s coming out of the speaker.)I’ve never had an issue like this with a speaker, and I’m wondering if it’s some error I made in setting it up. Anyone have advice for changes I could make to the setup, or changes within the app? Is it running through too many connections?

General question: does boost help with connectivity issues when NOT using the Sonos mobile app?  I get drastically different results when streaming music through Sonos app and Apple Music. When stream from apps other than Sonos, performance is spotty and spottiness increases when streaming to higher number of speakers. 

Hi and thanks in advance! Currently buidling a home and have loved my Sonos 1 but want to have the in ceiling sets in the new home. I’ve read about how the amps work and have read multiple threads and still not exactly sure what my best option is. I want to have a set in my living room, another set in dining room and another set in my kitchen. Do I need a seperate amp for each location? Very rarely will I want to play all locations at the same time. Ive read you can only control the volume for all of them but can you pick a certain set that are playing and another set that is off/muted? Or do I need to just purchase 3 amps? I read some articles that talked about using the Monorprice but that is over my head a lilhttps://www.monoprice.com/product?p_id=13727 Thanks in advance!

Hi Team, My new flat seems to come with two ceiling speakers (non Sonos/Unidentified Brand). They have a a 4 conductor wire running internally through the walls and currently the wires are clipped i.e.not going into anything. Since I already have an arc, can I just buy a Sonos Amp which would work with the 4 conductor wire ? If yes, how can I then make sure the TV which is currently connected to Sonos Arc through the HDMI Arc set up will have it's sound output not just from the Sonos Arc but also the ceiling speakers ? Do I need to connect the amp and arc through LAN for the wireless connectivity ?Can someone guide me ? Thanks 

As linked to above....my beam randomly turns off the microphone so you have to get up and turn it back on which defeats the point of using your voice.  It seems to happen randomly.  When it's on its own, and I can't be sure how or why it keeps disabling itself.  It has never failed to turn back on, but why does it turn off??

Can I add a Sonos Port to mutiple Sonos Rooms? I’d like to use 2 or 3 as audio sources for my russound audio controller. I’d like to integrate this with my home automation software to identify with outputs to enable in the russound. I currently do this with google Chromecast audios but they’ve become flakey.  Essentially what id like to do as an example is Port 1 in Living Room and Gym Room. When I play to Gym, the Port 1 will play the audio, my home automation system can see that Gym Room is playing and turn on the output zone for Gym on my russound controller. Port 2 would be Bedroom 1 and Outside rooms and so I can have mutiple streams playing simultaneously. 

Il mio Sonos Move è rimasto bloccato con la spia del microfono accesa e non si riesce più ad accendere e tantomeno a spegnere. E’ sparito dall’applicazione del mio Iphone dopo essere passato in Sospensione. Cosa posso fare? 

Hi guys,I’ve been using Sonos products for years and looking to expand my current kit into my home office.  I’d like to connect a Ray to my PC via optical. I’d also like to connect the Sonos Amp to my PC via optical (assuming this is necessary and the amp can’t pick up the signal via WiFi). The amp will be powering 2x Q Acoustics bookshelf speakers that will act as rears.  my PC only has one optical connection so with the above needing two optical connections, I’ve hit a roadblock. Does the amp need to be connected via optical if the Ray already is?  any thoughts or guidance would be very much appreciated!