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Answered

Volume jumps up to extreme levels across all speakers

  • July 18, 2023
  • 3 replies
  • 74 views
S

When starting a new session on our Sonos system, the first 30 seconds are a chaotic experience of frantically trying to turn down the volume across all speakers. If a song is selected and started on a normal level, the volume quickly climbs to extremely high levels across all speakers. Using the app to try to turn them down, I can watch the volume crank back up as if it’s possessed. This circus continues for about half a minute until it finally settles down and accepts the volume selected in the app.

Is there anything I can do to stop my system from doing this?

We are using two Play:3 and two Play:1 speakers.

Best answer by Stanley_4

You can always submit a diagnostic to Sonos and contact Support to ask them to look into it and tell you what device is messing with the volume levels.

With Play 1s and 3s at least you can be sure it isn’t your cat messing with the touch controls on the newer Sonos. :-)

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3 replies

G

I would unplug all speakers from power for a couple of minutes and reboot your router and phone.

"Receive with simplicity everything that happens to you." - Rashi
buzz
  • buzz
  • July 18, 2023

Which controller are you using?

Stanley_4
  • Stanley_4
  • Lead Maestro
  • Answer
  • July 18, 2023

You can always submit a diagnostic to Sonos and contact Support to ask them to look into it and tell you what device is messing with the volume levels.

With Play 1s and 3s at least you can be sure it isn’t your cat messing with the touch controls on the newer Sonos. :-)

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