Answered

Hi,I have quite happily played my music, stored on a Synology 218+, on both Play 5 and Play 1 for several years. I updated the Sonos S1 app on my Windows 10 PC today. Things were fine initially, but when I added a couple of folders to Music Library I got the dreaded “access denied” message when attempting to listen on Play 5.Having had a similar problem a few years ago, I started ploughing through “access denied” solutions, to no avail.What baffles me, though, is that I can successfully listen on Play 1 to music stored in the same library (using the same app on the same PC). How can that be?I should add that the same problem exists when using my Android phone, i.e.access denied for Play 5, fine for Play 1A.

I have a broken beam gen1 Sonos have agreed to replace.  Will they replace with a gen 2?

Can anyone please confirm the diameter (ideally in cm) of the circular base of the Sonos Era 300 floor stands? The measurement is not given on the Sonos website and, somewhat unbelievably, Sonos customer service tell me that they don’t have the measurement so can’t tell me. Thank you.

I am looking at the Pro-Ject Debut III SB turntable and connecting it to a pair of Play:5 gen 2 speakers via line-in.  Is this possible and will the stereo channels from the turntable be maintained? Can the two speakers create a stereo pair with a line-in input?  And if so, would this be done by sending two separate (left vs right channel) mono cables, one to each speaker from the turnable preamp?  Or by sending a single line-in cable that combines the L/R outputs from the turntable, which then gets “reconverted” into left and right channels for the stereo paired speakers? I would rather not spend the extra money on a port or connect since this would be the only use for me. Thanks for considering this!

I have had a recurring problem pretty much since Day 1 with the error message ‘No search results found. No services set up on your system’. I currently, and have always, used Spotify which works seamlessly from a streaming perspective, plus when the search actually works.Once i force close the app (iOS) and re-open, the search works again. I have tried uninstalling and reinstalling etc.My current set up isBoostBeamAmp (2 x Sonos One as surrounds)Five OneI have searched the forums and can’t see anyone having this problem before. The constant need to quite the app and re-open is quite annoying!Any help appreciated 

This morning my app informs me that BBC 6 Music is no longer available on BBC sounds on Sonos. (I have checked and other BBC stations no longer work).  It was working perfectly fine until about 10am. 

Where can I download S2 software  for my Sonos One, iPhone 13 ProMax? The App store for iPhone list to many options.Bob

My Sonos MOVE has been connected to my network for 3years… then all of a sudden (for whatever reason) last week it disappears from my network. I have SEVERAL Sonos products and each of them have all been (and are still) connected w/no issues. I’ll add that I’m able to Bluetooth to the device just perfectly fine.Going thru the setup - Sonos app sees the MOVE, goes thru the motions as if it’s going to add it back to the network only to end in an error of “There was a problem connecting your Sonos Move”.I’ve completed all of the recommended troubleshooting steps of unplugging my router, etc… and I’m stuck in this loop of ultimately ending back at the same error msg.Attempts at a factory reset have not gotten me back to a flashing green light.  Am open to suggestions at this point.Thanks!

I have had this issue for a long time playing music from my music library from the S2 app on any ios device (iphone, ipad) the artwork doesn’t show in the now playing box while playing from one song to the next.  If I press pause the artwork immediately shows.S1 app works fine with no issues (I downgraded one of my speakers to test) as well as desktop app, but the ios with the S2 app has this issue.Is this a bug with the app?  Is there anything I can do to fix?  It works with S1, but I read that S1 is using SMB1 whereas S2 can use SMB2 or higher? It’s so annoying not to see the artwork of the song that is playing, any help or insight on what would be causing this would be great. I also read several other similar problems on here, but I don’t see any definitive fix. Router = Netgear Nighthawk with Attached storage via USB to the router.Thanks

I noticed that my sonos player can display current track info for PLS Streams, but not for HLS streams. Is there a way to make it work for HLS streams too? What needs to happen on the broadcasting end and/or the SMAPI end to display current track info?

Why is my napster library duplicated in sonos one app?

Hi everyone, I’ve been playing bbc sounds through my beam and ones for ages but today it wouldn’t play error showing was- ‘radio 2’ is no longer available on bbc sounds. it will play through airplay from the bbc sounds app however. I’ve reauthorised my bbc sounds account and it signed in fine. Got me baffled  

Hello community,  I've got a play 1 and play 3 and I'm having issues connecting it as a stereo pair. They are under the same Wi-Fi and also up to date with the latest software and app. Any assistance or tips you have?

I made some upgrades to my network and noticed that my Sonos speakers drop from the AirPlay (and Spotify connect) list. If I unplug them they’ll reappear only to drop after a few hours. They are always listed and available using the Sonos app and TIDAL. Old network with standard wifi router - works fineModem > TP-Link Archer C7 (running openwrt) New network with a wireless access point - suffers AirPlay dropsModem > MikroTik RB750Gr3 router > TP-Link EAP245 v4 I’ve also tried this combination to rule out the MikroTik, but it also suffers from AirPlay dropsModem > TP-Link Archer C7 (wifi turned off) > TP-Link EAP245 v4 This leads me to believe that the speakers aren’t playing nice with the TP-Link EAP245 access point. The wireless access point is using a basic stock configuration, nothing fancy like vlans, just a 2.4g SSID and 5g SSID configured. I’ve tried numerous things over the last few days, but haven’t had any luck. Can anyone help? 

Just purchased an ERA 100 and Roam.  As I already have a gen 1 setup with multiple Sonos devices, I created a 2nd Sonos account/system for the ERA 100 and Roam.  I can successfully stream Pandora, SiriusXM and Sonos Radio to both devices with no problems.  However, when I try to stream my Apple Music Library to either device, most songs are highly distorted - sound is muted, vocals are very faint.I don’t actually own an Apple Music account - I simply use it to locally store my music which consistes of ripped vinyl and CDs ( > 800 songs ).  I’ve noticed that songs in the library encoded as MP3s stream OK, but those encoded as m4a - AAC codec, 44,100 sampling rate, 32 bit sample depth, Apple MPEG-4 Audio (m4a) container - are distorted.  Sonos says this format is supported, but my experience says otherwise.   I have the latest IOS versions on an iPhone 13 and the latest Ventura on an M1 MacBook Pro.  Further, my entire music library streams flawlessly from either IOS or Ventura to my

I have Beam and 1x One and I can connect to TV each other.However, when activate the TV, only Beam can synchronize the audio.I need to enable One's checkmark from the playback source screen to connect One to TV. Is there a way to automatically link Beam and One to the TV each time?Do I need to buy an extra ONE and set up surrounds to do this?

How do I sync my sonos computer playlist to my sonos iphone playlist?

I am about to replace a Bose Home Speaker 500 with Sonos. And here begin all my doubts...I live in a studio of 30 square meters and I use the speaker to listen to music mainly. I give importance to bass, although I don't have the budget for a Sub Mini yet.With a budget of around 500/600 Euros, I have the doubt of whether to start buying a Sonos Era 300 or two Sonos Era 100. For comfort and space at home, a single Sonos Era 300 is better for me today, but I want to invest in a Sonos system that is worth expanding in the future.I'm not the first person to ask about this, but I'm not clear on the answers. Maybe it's better to buy a single Era 300 and invest in a few years in a [second Era 300] instead of buying [two Era 100s today + Beam (2nd Gen) in the future]?Thank you!

I'm looking for some feedback from anyone that's using the Era300s mainly for music listening...I currently have the Arc, Sub Gen3 and 2 Era 300s in my living space but we don't watch much TV to tell you the truth and although it sounds pretty good for music content I feel the Arc lacks for music playback. Plus listening to just the Era 300s in a stereo pair isn't that fair away in terms of performace for music..... So I'm going to change my set up and try to get something that really makes the Atmos content shine. I have a big open plan house and I've tested the pair of 300s with the Sub but I think it's just overkill on the bass so I'm considring two options.....2 x Era 300s stereo paired with the Sub Mini or 4 x Era 300s (2 stereo pairs grouped together)Has anyone tried any of these combos? What's it like have two stereo pairs grouped together?Cheers, Chris

I like classical music and am used to a short silence between tracks but Sonos seems to merge each track with the end of the previous track.  How can I make a gap between tracks?  I have Sonos Play 5 speakers but feel this is an issue in the software.

Hello,I have a new Sonos system installed in my home.  I play mp3 files held on a Windows PC using iTunes Playlists.I have been able to access ALL of my iTunes playlists on my iPhone13.  However, there are too many.  It takes a long time to scroll through them all to reach the lower letter of the alphabet.I would prefer to store a limited number (10-20) of my playlists in the Sonos app on my phone.  This will make accessing these 20 playlists easier and speedier.  When I change my listening interest, I will change the 20 playlists stored in the Sonos app on the iPhone.Is there a way to store “selected playlists” rather than “all playlists” in the Sonos app on an iPhone?

We are starting to finish our basement and want to add ceiling speakers to listen to music or to enhance our television audio during movies/football games/etc.  A couple of questions:Do we need an amp?  There is no existing system down there.  We weren’t sure if the speakers were simply Bluetooth and hooked up to the app/TV or if we needed the amp? How many in-ceiling speakers would you need for a 200 square foot room?Thank you!

Hello,I have a new Sonos system in my home, and I am learning how to use it.I use Sonos to play mp3 files stored on a Windows PC organized using iTunes connected to Sonos using Wifi.From the Sonos app on the Windows PC I have done Manage / Update Music Library Now a few times. From the Sonos desktop app there is a section entited Select A Music Source / Music Library / Imported Playlists.  This is the section that allows me to access and play my many iTunes playlists.  However, all my playlists which begin with A through M are available, but playlists which begin with N to Z are not available.Does anyone know why the latter letters of the alphabet have not been found using the Update Music Libraray function.  I can see them in iTunes, but I cannot see them in the Sonos app (and thus cannot play them from the PC).The total number of playlists is well below the Sonos maximum.  What else could be the issue? 

I have updated my country address to the UK. I’ve closed the app logged out and back in and still don’t see it as a service. Can anyone help please?

Hi  I have a Sonos Beam gen 2 + 2 Era 100 and I would like to know if I can add 2 Sonos One for the back ?