I have a broken beam gen1 Sonos have agreed to replace. Will they replace with a gen 2?
Best answer by nik9669a
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You might get a refurbished gen1 but this long after gen2 came out I think the latter is more likely. That they’re replacing it should be good enough, unless your broken one is a gen2? Your profile says gen2.
Edited to add - oops: and a gen1.
Absolutely I’m happy just wondered on they’re process
Have gen 1 broken & gen 2 working
Have gen 1 broken & gen 2 working
Yup - I got that eventually 😜
I still suspect you’ll get a gen2.
Gen 1 is out of warranty but after explaining recent purchases & fact Sonos don’t repair they agreed to replacement 👍 so fair play
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