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Hi , we have a beam and two sonos ones.  All have been working for months with our tv sky box and playing music through Spotify , but for some reason they have dropped off the Internet and won't recognise and connect anymore .  We've turned the router and the sonos products on and off several times but to no avail. Any ideas and help.much appreciated.  Maddie

Hallo.Ich richte gerade mein Sonossystem ein.Irgendwie finde ich keine Möglichkeit die Era 300 über Trueplay einzustellen.Unter "Mein System" und "Produkte" finde ich die eingerichteten Räume und gehen dann z.B auf den 300er aber finde nirgendwo eine Trueplay-Tuning Möglichkeit.Jemand ne Idee?

Hi guys, just bought the Sonos One (gen2) recently. I just wanna know if there’s a way to use it as my laptop main speaker. Please I really need one for my Lap. Many thanks. 

Hey all…So I have a wild problem. the second I activate the turnable a green light flashes once on the era 100 that does not have the direct line-in, and the speaker disconnects from the system. There is a pre-amp (one listed as recommended by Sonos), and a sub (unaffected). I tried twice to resolve over the phone, and even ordered a new era 100, yet the problem persists. listening to streaming music doesn’t cause this issue. tried ungrouping the pair, resets, and the usual fixes.  Wifi connection is “excellent”speakers are four feet apartrouter is brand new and close, not much in between it and speakersthere are no devices that should cause interference  anyone have any ideas or experienced this as well ?

The volume seems too loud when playing from Apple  music , Tidal etc in the Sonos app. Anyone else experience this?

Can i connect a Move and a Roam?

Hello,It’s been 3 weeks that Alexa, sonos s2 and Amazon music are buggy.when I ask Alexa to play music, song is launched but when I check on the Sonos app I have no picture, no tittlesometiles it works, but when I click next on the Sonos app, same, no picture and title and I can’t clicknext.same with Deezer. of cours I disabled all skills, reset Alexa and Sonos music app 

I've bought a New Sonos Era100 speaker but can't add Spotify to the music service. Pleas help

hello all can they be used as left and right channel?

I have older play 1, 3, and 5 using s1 app.  Replacing play 5 with a new 5.  Can I put the new speaker on S2 and run separate systems?  Older speakers won’t work with s2.

HiBefore I buy, if I connect to the line in on one of a link pair of Era 100s will sound be outputted on  both speakers?also could I also stream the same audio for that line in to other speakers on the same network? many thanks 

I have Sonos and it is on its own network yet guests are now accessing my system from the guest network. If they are on Wi-Fi they can access my Sonos system. This is new and something I can’t figure out how to fix.  any help is appreciated. I have a netgear orbi system.

Dear Support,I bought my Sonos Roam a few days ago, and it has been a huge disappointment.So far, I have only used it at home on wifi, but it regularly drops the connection after 1-2 hours, which can only be solved by rebooting and reconnecting. Tried the factory reset but the error persists.In addition, I have a Beam on LAN and a Symfonisk light on WI-Fi, they work relatively flawlessly.Any tips to troubleshoot the problem? Thanks,David

I have a pretty common and simple system with a Beam (Gen2) and an LG OLED C2. Connected using the supplied HDMI Cable, “eARC Support” is enabled, and “Digital Sound Output” is set to “Pass Through” in WebOS.Unfortunately, I’m experiencing a lip sync delay of about 200ms where to audio plays before the video in movies/tv shows with Dolby Digital 5.1 and Dolby Digital Plus 5.1 audio streams. Dolby Atmos (over DD+) seems to be okay, however. I’m using the internal TV Apps for streaming. It doesn’t matter which ones I use (Netflix, YouTube, Plex) I always get the same delay.When I disable eArc the delay seems to be gone but I lose Atmos support on the Xbox Series X.What I don’t want to do is manually set the delay using the Sonos App (which by the way +5 wouldn’t be enough) every time I watch a DD or DD+ movie or disable/enable eARC every time I use the Xbox. I was under the impression delay issues would be solved by some sort of lip sync correction layer in the HDMI signal spec of HDMI-e

Hi there, I have a Sonos Amp and Outdoor speaker setup. The Amp is in a lift space, and not that accessible. Everything works great through the Sonos app.I would like the option to play music through line in, without hardwiring to the Amp. I've seen a wireless transmitter (the type used for Subs/ surrounds) and wondered whether this would work?One receiver plugged into the Amp and the transmitter plugged into an iPad, for example?Any support or other ideas would be appreciated.The real desire is to play videos from YouTube through the Sonos speakers with no lag.Thanks,David.

Hi,I clearly don’t know much about speaker wire! Do I need 2 or 4 conductor wire for a future Sonos amp plus 4 Sonance outdoor speaker set up?Thanks for your help!

I have OMADA network (tp-link) , I have 3 productsthose one who connect with 2.4G always keep disconnect from SONOS app. I always have to reconnect via router app. to let them show again in SONOS app.They never disconnect from network. ANYONE plese help me to solve this?

Hi maybe its me bur i have set up my roam on the home wifi - its listed on my sonos account etc  just been camping tried to connect to it nothing clicked on airplay from my phone does not see the device came home back on wifi and its appearing as a device but only on wifinot really a roam if you can not take it out and about..so what am i doing wrong - ive gone through the set process…    

Getting this error code, have tried troubleshooting as indicated, but still not able to update 

initially i bought 7.1.2 Sonos system and now i am upgrading to 7.1.4 (era 300) , should i sale Sonos one rear speakers or there is a probability that in future will be able to use them with 7.1.4.?

I can’t seem to find Apple music in add music services.I live in South Asia.

I am getting an error message when I try to play something from my music library.It reads : "Unable to play....it is encoded at unsupported sample rate 24b22664 HZ" Any suggestions??

Just purchased 2 sonos 100 speakers with combo Ethernet adaptors. They are still defaulting to wifi and when I look at the line in settings they are greyed out. How do I change from WiFi to Ethernet? 

Roam is part of a System with our Sonos One SL speakers. We took Roam on vacation and, even though my phone (where my music is) was connected to the rental's WiFi, the Sonos App kept looking for the entire System. I could see the Roam but because the App couldn't connect to the One speakers, the Roam wouldn't play.How do I disconnect the Roam from the System before our next (rapidly approaching) vacation?

Keep getting this error code , have troubleshooted as indicated still not able to update