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I’m having issues connecting my Project Primary E (Phono) to my Sonos Era 100,I have the Sonos USB-C to 3.5 Line in Adaptor and my Turntable came with a RCA to 3.5 cord.Everything connects and plays on the Sonos Era 100 but there is a loud buzzing sound which I think is a grounding issue? How can I fix a grounding issue where there is no option for grounding on the Sonos Era 100?Am I missing a piece of equipment like an Amp? I thought i didn’t need one because my turntable has a phono pre-amp inbuilt and them the Sonos Era 100 already has line in connection?Help!

Ok, so I bought an amp for three of the advertised functions, and I’ve only been able to get one of them setup successfully so far. Using amp to power two Polk outdoor speaker.  Works great, sounds great! Using the amp to power a second sub for my home theater with Arc, Sonos SUB, and Era 300s.  I can’t figure out how to use AMP with multiple setups. Use the line in to play records, etc through the home theater setup.What is possible and what isn’t?  I haven’t been able to get my polk sub to play at all. Even if its just paired with the outdoor speakers.  It get connected, but no sound. All of the features of the amp made it seem like a really good product for me, but not if I can only use one of them.  Thanks in advance for any help.  I’m fairly new to Sonos and I come from a more traditional home theater background.

When I connect the power to my Sonos Amp, the white light comes on for a split second and then goes off and will not come back on. I have tried to carry out a reset but it does not respond. Can anyone help?

After updating firmware today, I cant connect my sonos to WiFi Any one out there solved this issue?ASUS RT-AX88UFirmware v 3.0.0.4.388.22525AppriciateBrian

Hello, I am trying to understand if I can use 1 Sonos Amp to setup a pair of Sonance in ceiling speakers for surround sound and another pair to use outdoors to play music?

Unable to load Apple Music app on Sonos app keeps saying there is a problem try again thanks 

The power cord on the back of Sonos Five is broken. Can i purchase a new power cord?

I am changing over from a component system to SONOS. I already have a Sonos ARC with Sub (Gen 3) working fine but need to add the ceiling installed and wired Polk Audio RC 80i as surround. From what I have read, the Sonos Amp is what I need next, but the specs say the Amp uses eARC from the TV. The ARC soundbar is already using that  eARC from the LG TV. How do I get both to use the same eARC plug? I want to make sure I’m getting the proper product before I buy something that won’t work with my current situation. Also, when I setup the ARC and Sub, it didn’t want to work with the TV and come on when we turn on the TV. To solve that issue, I now leave the ARC and Sub on all the time. Is that the correct way to do things or am I missing something? Thanks in advance.

I just bought a bunch of new Sonos devices so that I could upgrade from Sonos S1 to Sonos S2. However, I cannot add Apple Music. Both on macOS, iOS and iPadOs, Apple Music is not in the list of services.Norwegian customer service tells me that this is “a known issue” and they are working to solve it. They have been saying that for a month, but are unable to give me any more info or an ETA of when this will be resolved. I am starting to become a slightly frustrated. Any ideas?

How do I delete the in progress podcasts.   Thank you 

I found a different question in here about sound leveling and I am not sure you guys understood what was meant by the question.  What I would love to have is to have each song play at the same volume level.  I set the volume level and then a new song comes on and I have to adjust the volume level and then the next song is really soft or really loud and I have to adjust again.  It should be a set it and forget it system.  Can we have something that makes each song play at the same volume??

Hi again comunity, I hope you can help me out I made a previous post about the behavior of my Sonos Roam and things where improved, but unfortunately, My Sonos Roam now became so unreliable and so unstable again, since I installed the 14.19 update. The music keeps cutting out using Bluetooth and Airplay, and now after reinstalling 14.19 update  the Bluetooth control is not working properly: When my Roam is in Bluetooth mode, I can’t disconnect it using the back button, it gets stuck in the solid Blue light and keeps paired with my iPhone, so, I have to go to my phone and disconnect it manually. Factory reset didn’t work, and here in Mexico Tech support is so unhelpful, it’s a hustle to get an efective solution because 1. They keep telling me that I’m not pressing correctly the button and it’s Wireless interference, Really? First of all, I perfectly know how to pair it and disconnect it from Bluetooth, Well,  I made a Speed test and the page tells me that I have 220.37 Mbps, it sounds r

If I purchase two Fives and Subwoofer, do I need an Arc? I don’t necessarily care about surround sound but want a good home audio system. Haven’t bought Sonos before. Thx. 

I have a great Sonos system built for music across my house. 2 current gen Five’s and 2 Era 300’s. I know I can line-in a CD player into one of the Five’s. Can I then connect them like normal and have the line-in streamed around the house like I do with my streaming services? 

So far have only used Sonos for music. I am now planning to change to Sonos for TV and wondered about either a Beam Gen 2 with the Submini, or the Arc on its own. My main question is which alternative gives best all round sound, including regular listening to music only. Not planning to use Dolby Atmos. Price seems roughly equivalent. Might add rear speakers in future but probably not. Currently have conventional 5.1 home cinema and experience is we don’t use surround element much. As always thanks for any advice.  

Trying to run the controller on MacBook always asks to check for updates finds new update installs then ALWAYS errors Sonos update failednow unable to use controller or Sonos on the laptop due to not allowing the older version of the controller to runany solutions 

I’m unable to find upgrade section in my profile. Is it because my country setting is india? 

I have recently changed my ISP. I am going away on holiday next week and have dusted off my Roam which was so frustrating on my trip to NZ at Christmas where it would not connect to the wifi, it also at one stage emitted a loud noise like an alarm. The power button does not work as directed and is inconsistent. When I returned from NZ I tried to send it back but one of their operator convinced me to stick with it. I have note really used it until now and it does not register on my phone. It will also not factory reset by following the instructions. When I hold the pause/play button and switch the Roam and continue to hold the pause/play, it goes from white to blue and not flashing white/orange. Therefore no factory reset. My Sonos app cannot find my Roam even though it is connected to my iPhones bluetooth. This is so frustrating and at this stage I will never buy another Sonos product ever again. 

Hi,We use the S2 Sonos App - and Deezer as the music streaming service, I can see in the S2 app that its possible to change the Deezer profile - but nothing happens, so it seems to be an issue on the S2 side - as S2 can read the available profiles from Deezer but not selected themThis is a bit frustrating for my wife and kids, but also me as its mine account that is being used for all listingCan anybody please advise how to fix this? or even better @Sonos please advise when this small bug can be mitigated?Thanks in advance :)

Can I add sub gen 3 to arc+2 eras 300 and still DOLBY ATMOS? 

Hi. After moving out from my dads place I took my play:1 with me… Now I cant connect them to my own Wi-Fi… What I have triedMakes my own Sonos account I have reset the speakers (bc of “new” owner  bc the sonos was connect to my dads account) They are plug into the lightning plugs They do pop up in my sonos (s2) app The light on top off them are green When the try connect to my account or Wi-Fi it’s says there is a problem to try again (I don’t really know how to try again?) I have disconnected and connected my Wi-Fi 2 times nowWhat can I do to make them work???  I feel like I have tried to follow every step I could find online.  EXTRA info I cant open system in The app either 

Diagnostic number 1136368597 submitted 

I have been experiencing an intermittent issue, whereby internet radio is interrupted for up to about 5-10 seconds, every couple of minutes.This issue never happens when I am streaming music from my NAS drive, only with internet radio.I have monitored internet traffic and can see no spikes or other errors when the problem occurs.  The broadband is running at well within the capacity of the router.Yesterday when it kept happening, I changed the WiFi channel of the Sonos and today, so far, the problem hasn’t happened.  I don’t understand why this would be the solution, otherwise why would streaming from a NAS not also suffer?I have a Play:1, Play:3 and Connect in my system.  The Play:3 is wired to the router and is the primary speaker in the group.  All speakers are in a single group as I always have the same music playing in all rooms.Before I changed the channel I rebooted the router and the speakers, but the problem persisted.Any advice or opinions welcomed.  Apologies if this has bee

Hi everyone,I have five Sonos Era 100 and i have two quite important problems that are making me think about returning the products:Random Alexa request sounds; Randomly music playing in the middle of the night.I live at home alone, I have no children or cats :)I collected this diagnostic: 959504036Thank you

I have the original soundbar and it has the sub plugged into it. Was working fine LONG after upgrading a ton of stuff to S2. Suddenly no sound on the TV, no sub at all, and the horrible software is telling me the device is incompatible and gives me an upgrade link that goes to the website to buy a replacement. Yet the website says the device is compatible with S2.