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martinwesterstrand
Trending Lyricist I
July 7, 2023
Answered

Play 1 wifi issues

Arriving to my summer house with a Playbase(wired) + two play 1 as surround, one Sonos AMP and one Sonos Move.

Updates needs to be done and all works fine but both play 1 stucks “updating”. Tried reboot router and Play 1 a number of times. Finally I decided to reinstall them. 

Factory reset, install as new unit, switching to temporary Wi-Fi-network and then back to my normal Wi-Fi. After that the Play 1 will not connect. 

Same problem with both of them.

Tried a different router

Tried add with Ethernet and that works fine. Wi-Fi is activated on both Play 1 but when I remove the cable they disappear from the app. 

Tried Network-update network and adding the same network again. Same results.

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martinwesterstrandAnswer
Trending Lyricist I
July 8, 2023

Today I got a new router from my ISP and a quick test shows flawless performance on 5GHz. 
Will now install Sonos to my new network using another SSID and password. 
I will post here later tonight(Sweden) how it works. 

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16 replies

nik9669a
Senior Virtuoso
July 7, 2023

Just a first basic check: is wifi turned on? 
Did you succeed in updating when they were plugged in? 
Have you allocated fixed ip addresses for your devices? (If not it’s worth doing so.)

Power of all devices and router. Restart router and wait for it to fully restart. When it has done, and wifi is running, restart speakers, one at a time, waiting for each to restart before moving to next. If this sorts the problem, the update/restart of the speakers may have resulted in duplicated ip addresses - setting fixed ones removed this problem. 

    martinwesterstrandAuthor
    Trending Lyricist I
    July 7, 2023

    Just a first basic check: is wifi turned on? 
    Did you succeed in updating when they were plugged in? 
    Have you allocated fixed ip addresses for your devices? (If not it’s worth doing so.)

    Power of all devices and router. Restart router and wait for it to fully restart. When it has done, and wifi is running, restart speakers, one at a time, waiting for each to restart before moving to next. If this sorts the problem, the update/restart of the speakers may have resulted in duplicated ip addresses - setting fixed ones removed this problem. 

    1: Wi-Fi is activated

    2: Yes, they are installed correctly and updated while wired.

    3: No, but I will try. Where can I find MAC-address for Wi-Fi-card on Play 1? If I am wired I guess I will se Ethernet MAC-address. 

    Ken_Griffiths
    Ken_Griffiths
    July 7, 2023

    @martinwesterstrand,

    I would perhaps check and see that the router 2.4Ghz WiFi band is 802.11b/g/n backward compatible and check/set the security mode to ‘WPA2 Personal’. If the router also has QoS/Airtime Fairness features enabled, then switch those off too and then once again try adding the WiFi network credentials via ‘Update Networks’, as mentioned earlier.

    martinwesterstrandAuthor
    Trending Lyricist I
    July 7, 2023

    Ok. Static IP gave me one solution and one new problem.

    1: I got the both working fine on Wi-Fi with static IP. 

    2: When adding them as surround speakers to my Playbase only one is connecting. Rebooting will make on or the other connect. Sometime its the left one, sometimes its the right one. Never both…

    martinwesterstrandAuthor
    Trending Lyricist I
    July 7, 2023

    @martinwesterstrand,

    I would perhaps check and see that the router 2.4Ghz WiFi band is 802.11b/g/n backward compatible and check/set the security mode to ‘WPA2 Personal’. If the router also has QoS/Airtime Fairness features enabled, then switch those off too and then once again try adding the WiFi network credentials via ‘Update Networks’, as mentioned earlier.

    Thanks, but I have not made any changes in the router and it´s been working fine for years…

    martinwesterstrandAuthor
    Trending Lyricist I
    July 7, 2023

    After a number of restarts I got both to connect and now it´s working as it should.

      Airgetlam
      Airgetlam
      July 7, 2023

      I’d be looking for potential wifi interference , particularly in the 5Ghz range, as that’s what the surrounds use to connect to your PLAYBASE. But it doesn’t have to be a Wi-Fi device, either, could be any electrical source. 

      Bruce
      martinwesterstrandAuthor
      Trending Lyricist I
      July 7, 2023

      After a number of restarts I got both to connect and now it´s working as it should.

      And now it’s not working again. 

      Ken_Griffiths
      Ken_Griffiths
      July 7, 2023

      After a number of restarts I got both to connect and now it´s working as it should.

      And now it’s not working again. 

      As the Sonos Playbase is wired back to your router, maybe you have an intermittent hardware issue - perhaps grab two Sonos system diagnostic reports, one with the two surrounds connected and another shortly after they dropout and post the two reference numbers back here, then ask Sonos Support Staff to see if there are any issues with the Playbase or Surrounds 5Ghz adapters. You can contact/chat to Staff via this LINK.

        martinwesterstrandAuthor
        Trending Lyricist I
        July 7, 2023

        I’d be looking for potential wifi interference , particularly in the 5Ghz range, as that’s what the surrounds use to connect to your PLAYBASE. But it doesn’t have to be a Wi-Fi device, either, could be any electrical source. 

        I’ll check that. I thought play 1 only uses 2,4ghz. 
        But it makes sense, I have really bad performance from my 5ghz network, both using my computer and my iPads. 
        Have no clue what it could be though. 

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