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Sebkulu
Contributor I
April 3, 2023
Answered

Era 300 cuts in and out when configured as surround speaker

Hi everyone,

I just received my pair of era 300 to replace my ones.

When sending music on just one of them, audio is perfectly fine.

When sending music on both of them, although not configured as a stereo pair, audio is perfectly fine.

When sending music on both of them, when configured as a stereo pair, audio is perfectly fine.

When configured as surround speakers, and sending music to the whole system (Arc + Sub + 2x era 300), the sound is fine on the Arc and Sub (RJ45 wired), and cuts in and out on both of the era 300.

More precisely, it’s as if the sound is fading out, fading in, bouncing between the two era 300 a couple of times, then stabilizing for 3-5s, and then doing it all over again.

I tried restarting my router, unplugging/plugging back both era 300, changing WiFi channel on the sonos APP, and I still have this weird behaviour.

At this point, I don’t have any clue on what to do next… 😔 

Any idea on how I could fix this?

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    SebkuluAnswer
    Contributor I
    April 6, 2023

    Thanks to everyone for clarification.

    I’ll set this thread as solved, and put the quick answer.

    WiFi on arc and sub must be enabled

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    22 replies

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    Airgetlam
    Airgetlam
    May 29, 2023

    Since I don’t work for Sonos, nor am a network engineer, I’ll give you my ‘opinion’, which is worth every penny you’ve paid for it (much like my comments before). 
     

    1. The data being carried doesn’t change due to the carrier type. It’s exactly the same via wireless as it would be via wired. It is all digital. 
    2. The initial design was for wireless, the wired connection is, in my mind, a secondary connection. Which means potential issues. Unless there is substantial wifi interference  in the environment, I consider the intended Wi-Fi signal to be preferable (but not better, or worse, acoustically). 
    3. If you’ve got the Arc’s ‘radio/Wi-Fi’ turned off, and your surrounds wired, and are not having issues, or problems with the extra cables, etc, leave well enough alone. 
    Bruce
    jowe78
    Lyricist I
    July 13, 2023

    Thanks to everyone for clarification.

    I’ll set this thread as solved, and put the quick answer.

    WiFi on arc and sub must be enabled

    Thank you, that solved it for me as well! However the sub was working when arc wifi was disabled.Both of them connected with cable.

    Thanks!

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