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I have no idea what Sonos is. But for the last year or so, I’ve been dealing with someone somehow having access to my Spotify through an app called Sonos. I have never sign up my Spotify on any of it. Im the only person who has access to my Spotify account.  When I speak to costumer service for Spotify, they were never able to solve my issue. I have changed passwords and logged out of all devices multiple times. Still, someone is able to invade my Spotify through the Sonos app and create a device named “Family Room”. None of my neighbors have families around me. I have never given my wifi password to strangers, only 3 people know it and none of them know what Sonos is. Regardless, I still changed my wifi passwords as well.  It got to a point that whenever I saw someone listening my Spotify through Sonos, I’d just take over the speaker and play Metallica, heavy metal and weird noises as loud as possible. Still, at least once a week for the past 18 months I play this game of logging myse

…would send Alexa response audio out through the Five - true or false?!I’ve googled this a bit and can see people suggest that it should, but I’ve just tried and hear nothing from the Five. Is this possible or have I misunderstood?If it is possible, aside from trying a different cable (that I know to have been working about a month ago) what troubleshooting steps can I take?

Hello!  So I'm having issues with sound lately. Seems like anytime I'm watching a movie the sound is not balanced. When I play YouTube/Spotify sound seems to work fine, but movie apps Netflix/Prime/Vudu/HBO Max require me to blast the volume up and the speech is so damn quiet.   Currently watching Indiana Jones on VUDU and the talking is incredibly quiet while the action/music is insanely loud.  Sony Bravia 65"  TV Sound settings have been disabled and routed to just sound bar settings.  In the Sonos app I have applied the speech enhancement and night time modes on/off and tried changing treble/bass to adjust and I can't get anything to balance out. Also lately I have to turn my TV volume up to 70/80 before I can hear clearly and before it was around 15-20 and we could hear perfectly.  Running on HDMI eARC into television.  Feels like I have to just reset everything, but haven't found a clear guide or suggestion that.  Thank you for your assistance! 

Hi peeps, does anyone know if the current Arc wall mount that Sonos sells is suitable for an earlier model Play Bar??

Title. Just wondering if adding two more 100’s or 300’s would make any difference or just a waste of money. And before anyone asks I do plan on adding a 2nd sub to complete my movie theatre 

I added two One SL for surround speaker and one beam gen2 in room as a group. When I play YouTube on TV which is LG C2, the surround speaker has no sound, how can I set them play together? 

Does iphone version matter for trueplay setup?

So I had an issue with the search functionality of Spotify inside the Sonos app, got annoyed, removed the service and wanted to re-add the service, and now I’m met with (500) Sorry we are unable to set up your Spotify account at this time. I’ve tried revoking the access from the spotify app, I’ve tried uninstalling the spotify app to force the sonos auth through the web, I’ve tried installing the desktop app to add the services through that.I’ve even tried powercycling the entire system.Nothing works, I’m so close to pulling the crap out and toss it in the trash, basically useless to me without Spotify.Has anyone got any ideas of what I could do ?

I have an Arc as front TV speakers and I use an Amp with 2 passive speakers as satellites. I would also like to be able to use the Amp independently to listen to music when I am not watching TV.However the Amp disappears from the list of available speakers as soon as I add it as a satellite to the Arc. I then have to manually remove the Amp from the Arc to be able to use is independently again.Autoplay ungroup is turned on, but does nothing.Is there a way to have the Amp support both setups (satellites / music) alternatively without having to change the configuration every time?

Is there any update on the support for Alexa multiroom music (MRM) support on Sonos? I just purchased a Sonos Beam with the understanding that it supported Alexa groups. I learned after setting it up, that while it can be added to an Alexa group, it can’t be added to a speaker group with Echo devices. I understand that Amazon released the software to implement multiroom music support in 2018 (link below) and that at least the Polk Command Bar supports this functionality. Is there any possibility that Sonos will add this capability to the Beam? If not, I’ll need to return the Beam and find another solution.https://developer.amazon.com/blogs/alexa/post/a9acaabd-d5a0-4fdf-b74a-c20cfe4d4ef9/deliver-whole-home-audio-with-alexa-multi-room-music-and-device-targeting

I am considering getting a Era 100 to connect to my computer via the new USB-C Line-In. Before anyone jumps on me that it’s not its intended use, they actually mention it on the Era 100 product page it says: Line InUnlock new listening possibilitiesConnect a turntable, computer, or other audio source using an auxiliary cable and the Sonos Line-In Adapter. I understand the required sync delay when grouping rooms or wireless stereo pairs, but I’m hoping it’s less than 75ms for a single Line-In device with the new Era’s. I know most Sonos speakers there is a minimum 75ms delay introduced.  My question is, if you have a single Era 100 (not a wireless stereo pair, not grouped with any other rooms) connected via Line-In to a computer (or TV, or turntable) will you still get the 75ms delay, or is it lower?  Anyone with a single Era tested?  Since computer and turntable are being advertised as a feature of the Line-In and I know the delay was a discussed issue in the past using Sonos speakers

I currently have my Fives paired (L & R ) in vertical orientation but would like to flip one to the horizontal to better fit a shelf.  Any concerns about having them in different orientations?  Yes, I should just try it, but I don’t want to start moving stuff around if it’s a bad idea.  TIA

can you have one move on wifi and another on Bluetooth 

So i cant use the old sonos app at all as it just tells me to download the new one, which i did, however my sonos is found but when i update my account it just stays on the page!!  

HiAfter I finish playing one of my playlists in the sonos app, whether I pause it or clear the play list it continues to play, I can't hear it but the time line on the track is active and it doesn't matter how many times I clear the playlist it just regenerates and starts againRegardsAndy

Hi All, Tried to update the Era100 that i recently purchased.I get an Error 30 just seconds before finishing upI also tried to reset the speaker, but again, i get the same error during the setup processThe update was attempted from an iphone 14 and from a laptop as well My Sonos setup includes1 playbar,1 arc,2 sonos 11 play 31 play 51 sonos 51 roam1 ray My network setup is a Ubiquiti setup with UDM pro SE,3 access points all previous setups/updates with the rest of the equipment were successful so far Any ideas on how to update it successfully?

HelloLast week I received a brand new subwoofer gen3. I noticed though that on the right driver there is an approximately 0.5” excessive glue between the cone and the suspension. Looks like stitches or leakage from the attachment procedure. Is that an imperfection that can compromise the sound quality now or in the future?Thanks 

I’m wiring 5 Amps into a new construction home that does not currently have wifi, but the amp will be hardwired to the speakers. Can I set-up the Amp via bluetooth, or do I need to have wifi? In a pinch I can connect to an iphone hotspot. 

Had my Sonos move wireless for 10 months and in the last few weeks it’s started cutting out frequently during songs. I use Spotify and through the Amazon Alexa connection. Also found it always cuts out for the timer alarm

Had my Sonos move 10 months and in the last few weeks it’s started cutting out, every 30 seconds during sounds it cuts out for 4/5 seconds and the. Always cuts out when the timer goes. Any solutions?

I am planning to add a phono to my sound system setup. I currently have a port connected (Digital Out) to an external Analog-to-Digital Converter which then runs to my stereo preamp, then amplifiers, then speakers (of course). In this way, I am avoiding the Port A-to-D, and using my supposedly better fidelity off-board converter. If I were to connect a phono to the port, I assume I would connect to the line in. I have a few questions: I assume the RCAs labeled “Out” on the port are analog outputs? Do I connect the phono pre-amp before the “In” RCAs, or after the “Out” RCAs? I read before the “In” is correct, but does it matter? Would the phono signal be available at the output RCAs, as well as the digital out?  Would the output RCAs have been digitized/un-digitized, or would it just be pass-through? In other words, would the line-in source be passed to the “Out” RCAs without going through a A-to-D and then an D-to-A?Obviously, I could just route phono to phono pre-amp, then to stereo p

I find it kind of annoying that the Sonos ios app (using on an iPhone 12, latest update) won’t stay open -- that if you haven’t used it in a bit, it will act as if it’s been closed, causing it to re-find and refresh all of the zones. Does anybody else have this issue? Is there a setting I can change to have it stay open in the background? I have the background refresh turned on in the app settings… couldn’t find anything else that might indicate a setting that could be changed.

New issue popping up out of nowhere after many months of seamless play. I have Arc+two Era300+sub mini hooked via eARC to REI switcher which also houses the AppleTV+ epson projector. Formerly, I could play anything on AppleTV with ease and would control volume thru Sonos app and if I felt listening to music (also via Sonos app) I could change to that at any time. Now, music plays fine thru Sonos app but anytime I crank up the projector with AppleTV --it’s silent OR it makes this very quick squeeeek type of noise instead of the clicking while navigating thru app icons on the AppleTV menu. And if I click on any show (Netflix, D+ etc) it’s silent. The only workaround has been airplay and changing “audio output” settings to “temporary audio output” and selecting the Sonos “media room” designation - but that’s via airplay and not thru the Receiver speaker/REI/atmos setup. Any ideas on how to fix this weirdness?   (the only workaround so far is unplugging and re-plugging the REI unit...which

Has anyone experience their system while in sleep mode come on and emit a extremely loud warbling rhythmic sound?

My Play 1s work fine paired together and the sub-mini works paired to them, however once I pair the Beam 2 they stop and sound only comes out of the Beam 2. True-lay doesn’t work because it says speakers cannot be heard.