It looks like this is still a current unresolved issue. But going to ask the question anyway as I have noticed a quirk that someone might see as a clue.
The Problem: For months now, Sonos no longer accesses the music library and Sonos alarms now default to the Sonos Chime.
Environment: I have S2 app and current supported devices Play 1, 3 and a few others. I have been running Sonos and and various NAS since 2009, (currently QNAP TS453D fully up-to-date) I have done some reading on similar posts. This is not an SMB issue. I have tried all SMB settings on the NAS. This is not a firewall issue. I have tried fully disabling all rules. There is no 2 factor authentication on the account Sonos uses to access the NAS. This is not a network protocol issue. I have attempted enabling absolutely all supported protocols on the NAS. I have removed the library and attempted both the desktop Sonos App and the iOS app to add the multimedia library. Nothing physical has changed in the setup. Same speakers, same nas, same router, same switch, same setup with one speaker physically wired to my local network. This NAS library is where my iTunes library goes. Itunes is still accessing the library quite happily from another PC. None of my other laptops have issue connecting to the library.
Observation: Sonos no longer recognises the NAS network name \\NASQ (which I have been using for years). When adding the media folder using the nas network name and path \\NASQ\Multimedia I am presented with an instant error “Error adding music…. ..check path, user name password….The computer NASQ cannot be found”. But when attempting the NAS IP address e.g. \\10.0.1.7\Multimedia the music import looks successful for about 10 seconds, media library starts updating, then I get “\\10.0.1.7\Multimedia is no longer available.” Yet its clearly available via explorer windows, FTP, browser etc by network name or IP address. My Samsung TV happily grabs folders etc.
In the sonos App, as others have noticed, it is possible to browse folders, but when navigating to a song, it can’t be found. I am assuming that what is being browsed is a copy of the library tree and not the live library.
When adding the library, as noted above, there is a “browse” option for finding the media folder. But Sonos cannot detect the nas under the Network part of the tree.
Does any of this prompt any ideas or is this one which we need to sit and wait for a following firmware update?
Best answer by buzz
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