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106rallye
106rallyeAnswer
Jul 23, 2023 7:16 AM UTC

The Sub and the speakers are using a dedicated 5Ghz link initiating from the Arc. So it is consistent behavior if they all “misbehave” at the same time when this link is interrupted, as I suspect it is in your case. I’d look at wifi interference on the 5Ghz band. 

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9 replies

Stanley_4
Stanley_4
Grand Maestro
Jul 22, 2023 11:05 PM UTC

Are they turning off, like the lights going out or is the music just stopping playing?

All of them or just one and the Sub. Is it the one the Sub is bonded to?

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    Lawnovak21Author
    Contributor I
    Jul 22, 2023 11:06 PM UTC

    Power stays on but sounds cuts on and off

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    Stanley_4
    Stanley_4
    Grand Maestro
    Jul 22, 2023 11:55 PM UTC

    All of them or just one?

    If all, which music source are you using?

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    Lawnovak21Author
    Contributor I
    Jul 22, 2023 11:56 PM UTC

    Sound bar works fine, sub and rear speakers go in and out 

     

    Spotify but don’t really use it on here 

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    Stanley_4
    Stanley_4
    Grand Maestro
    Jul 23, 2023 1:12 AM UTC

    Do you have the Arc wired to Ethernet? If you do have you turned off the Arc’s WiFi?

    Distance isn’t usually a problem with a 5.1 system but how far apart are they?

    Does the sound issue also happen when listening to the TV or is it just Spotify?

    Do you have any other music sources you could test with?

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    Lawnovak21Author
    Contributor I
    Jul 23, 2023 1:15 AM UTC

    I don’t play music it’s only when watching tv. I don’t have anything connected to Ethernet everything is WiFi and the soundbar is connected to eArc 

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    Lawnovak21Author
    Contributor I
    Jul 23, 2023 1:15 AM UTC

    They are not that far apart they are in in the same living room area 

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    Lawnovak21Author
    Contributor I
    Jul 23, 2023 1:16 AM UTC

    The arc and arc sub should work fine with the era 1 speakers right I would think yes since when the sun does work the speakers are also working 

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    106rallye
    106rallyeAnswer
    Jul 23, 2023 7:16 AM UTC

    The Sub and the speakers are using a dedicated 5Ghz link initiating from the Arc. So it is consistent behavior if they all “misbehave” at the same time when this link is interrupted, as I suspect it is in your case. I’d look at wifi interference on the 5Ghz band. 

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