Roku remote no longer adjust volume for Arc

  • 10 July 2023
  • 2 replies

Hey Sonos community, all of a sudden my remotes (Apple TV remote/Roku Remote) no longer adjust the volume of the Arc soundbar.  I have a Vizio TV (newer OLED) that has the CEC turned on and Audio eARC turned on.  Out of nowhere both remotes stopped working.  I have unplugged the HDMI cords and also made sure the Arc has the latest software updates.  I can change the volume with my Sonos app on my iPhone but that’s it now.   Any help would be great!


Best answer by controlav 10 July 2023, 14:32

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2 replies

Userlevel 7
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Remove power from the TV, wait a minute, then power it back up.

It worked!  Thanks @controlav