My Samsung Series 6 television won’t reliably turn on when connected to my Sonos Bean via HDMI-ARC. After powering off the television, the tv’s red indicator light remains solid (normal operation mode) for around 2 to 3 minutes, then it begins flashing intermittently (i.e., tv has discovered a “fault”). When the tv is in this mode, it visibly blinks when pressing the Samsung remote’s power button, but does not power on until the 5th or 6th time pressing the power button. This has been going on for some time, but I’m just now to the point of seeking help from the Sonos Community.
A little history: I have searched the Sonos and Samsung forums for answers. I’ve found similar user issues, but no solution that works for me permanently...or for other users aside from full replacement or major equipment swap out. Chains like this (
) are closed, but don’t actually solve the problem as fully described. I have contacted Samsung customer support. They offered no solutions aside from referring me to a repair shop (outside their network) that has gone out of business. The tv’s warranty is expired, so they won’t offer a replacement. Sonos customer support went through the normal troubleshooting, then suggested I put painter’s tape over the infrared sensor on the Beam. The logic is that this tape will dampen the Beam’s IR signal and prevent it from interfering with the tv’s signal (the Samsung remote uses infrared, not radio signal).
I am really out of ideas here. It seems like such a silly problem (“My tv won’t turn on when I want it to”). But at the same time, Samsung is the most popular tv manufacturer for the US (far as I know), so I figured there would be similar issues reported and, therefore, solutions available. Open to anyone’s ideas, etc. Thanks in advance.
Best answer by Jamie A
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