Answered

Hello Everyone,I have two Era 100 paired in stereo, I want to buy the Sub Mini.My musical source is Plex with Plexamp not with Sonos app, I play the music with Plexamp and the AirPlay mode, I wanted to know if the Sub Mini will be active with the two Era 100 when I’ll play the music in AirPlay mode with Plexamp ?Thank you for your help and your feedback.Kind regards.

HDMI 4 (arc) connector on tv does not work with the provided hdmi Sonos cable

How can I connect my new Era 300 to my surround set up if all the other speakers in the 5.1 are connected by Boost? Outside of Boost, I have to reconnect some of my speakers almost daily back to my network. Network is Deco(TP link) XE75 pro (Mesh). Any suggestions for improving Wifi connection or getting my Era 300 on the same system. thanks

Hello!I am experiencing the problem of Audible via Alexa + Sonos stopping playback after 1-10 minutes and losing progress. I saw that other people on this forum have asked before however the resolution of this issue reported by Sonos Staff (Corry P) is opaque.Hi @Jeredorn et alWe now consider this issue resolved. If you continue to see this issue, please get in touch with our technical support team directly. Thank you. What was the resolution to this problem? Has it been solved by Sonos or is it just being ignored? Thanks!

Hey all!New to Sonos and I find it a bit confusing. I went through multiple articles but I’m not able to figure this one out. I got Audio technica turntable with preamp and an LG C2. Currently, I have my ARC connected to my TV via ARC HDMI port and audio is working fine there however , my turntable which is connected to AMP (red and black cable to IN)  is not working. in Sonos APP initially my ARc was set to Livingroom and amp to Livingroom2 which I thought was an issue and I tried to force it to be in the same room by renaming. This still does not work. I tried adding surrounds to AMP as well but it does not detect ARC. What am I missing here? Any help is greatly appreciated!  

My old cable box had a RCA outputs that I was able to connect to my Connect: Amp.  My new one does not have any RCA outputs, only an ethernet port.  Is there any way to connect the Connect: Amp to the cable box, or directly to the TV?  If not, what are my best options? Any assistance would be greatly appreciated!

Recently i Get a Sonos Frame from Ikea to be used in my homeoffice space. The laptop speakers are crap and the extended monitor are very bad with human voices.  Manyof the videoconferences are complicated to hear because the people talks in very reververant spaces that makes me use headphones. I was figuing out is there will be teh chance to use my Sonos speaker as an audio otput for the Windows PC?This will increase my audio health diminussing the use of headphones at work.

so i added an addiotion speaker to my TV set up, as a group as you cnan have trhee surround spreakers,  That taditional speaker was showing as part of te group and working fine, but the audio dropped.  So i chatted with support and they advised a need to power off and on .  i did that and now its gone from the group and the app says you need three rooms now.  A ploy to sell more spreakers  or reduce past functionality.  tey did this with the removal of the ability to play from your tablet memory,  so I bought a NAS, theyen the app for the Nas was withdrawn  and not this.  Someone in Sonos knows how to annoy its customers,  Should I have gone with BOSE!! Any one else had this or has a work around. The group funtion is unavailable on the app so i can reinstate.  I can t see a news release on the system upgrade”

In a earlier question months and months ago.  A person asked a question about sonos fully supporting era 300 inverted as surrounds.  A rep from sonos said that sonos will be fully supporting that feature soon.  It has been quite a while since then.  If a person from sonos directly can address this,  then that would be greatly appreciated.  Is inverted era 300 still happening? Is it happening soon? Is it happening not soon? Thanks 

Can I plug turntable and Cd player into external amp and then external amp into Sonos Port audio-in ?Thanks

A month or so ago, my SONOS system started to stream from Amazon Music despite me not having defined it as a service in SONOS.Today I got a message stating that Streaming would be done from Amazon Music and that it would result in a monthly fee continously until being canceled by me.How is this possible? I have not signed up to Amazon Music nore have Iset it up in SONOS.It is totally unacceptable that a service like Amazon Music is being forcedly pushed out to customers like this.

SPGSonos hdmi e arc? 

Sonos, when are you/BBC/Google going to fix this ridiculous issue? I can see posts about this from over 12 months ago!Surely between the 3 of these huge businesses you can fix this minor issue? Or do you just take our money and then ignore us when we have any issues? 

Hello, I’m French.SONOS + Logitech HARMONY ELITE remote control.I have a SONY BRAVIA TV.I have2 Play 1 - kitchen2 play 1 living room1 playbar1 subI listen to my TV on the Playbar.I can no longer adjust the VOLUME of SONOS with my Logitech ELITE remote control. On the other hand, and this is odd, I can mute the sound completely.From my remote control, the SOUND slider on the TV increases and decreases, but the SOUND itself doesn't decrease or increase.I need your help.Thank you very much.JPR_ProjectP.S./ I still can't understand WHY the SOUND from my TV comes out on the PLAYBAR but not on my PLAY 1s and SUB.P.S.2 : Similarly, I can't understand why when I watch a 4K ULTRA HD movie from my blue-ray player, I don't get CINEMA sound on my PLAY 1 and SUB?Translated with www.DeepL.com/Translator (free version)

Hello All,I use youtube premium service on my iphone to stream music via airplay on my sonos system (Beam + Sub).I have noticed that the volume on youtube music app while streaming is maximum. So I always thought that the volume output on sonos is max in this case.I noticed recently that in above scenario, If I use touch controls on beam and I can further increase the volume. Is there a fix for this? I want volume all the way to be max on my sonos system controlled by the youtube app while streaming music.Anyone experienced this? Thanks

My sonos is skipping to next song in the middle of a song. I sit and enjoy music and suddenly it just starting the next song i use sonos and Spotify  any idea what could be causing this?

I cannot find how to play my Deezer loved tracks playlist from sonos apps. Can you help me please

Hi there. I have been experiencing sporadic audio dropouts across my system. I have 5 Connect:amps, and they are connected via ethernet to my router. This issue seems to occur fairly randomly across amps. Diagnostic ID: 1858171971

My Sonos system features a sound bar and sub, as well as a Connect Amp that powers non Sonos speakers wired into my ceilings. I bought a Fluance turntable and pre amp and got a Connect to link it to the system (it’s in a different room than the connect amp). When I play the turntable Through the sound bar and sub it sounds great. But when it plays through the wired speakers it skips. Sonos says the turntable requires a separate amp to power the non Sonos speakers. They recommended either an Amp or a Port to replace the Connect. But I’m wondering if I should just buy a used Connect Amp instead. Much less expensive. 

Hi,  I have a Sonos Arc and Sonos Connect Amp that plays sound from my tv. The arc will continue playing audio but randomly the speakers in my ceiling connected to the amp keep cutting out. I am wired and have tried moving the Sonosnet channel from 1 to 11 and vice versa with no resolution. If I switch to WiFi only, it gets even worse. Not sure if interference or another issue?  Here’s my diagnostic code 2121982684

Hello, My Sonos Beam lost the ability to connect through WiFi to my Deco X55 today. It works as intended with Ethernet cable connected.  I have 4 Sonos products that all of them has been connected through WiFi. If a connect an Ethernet cable to the Beam and then to my primary deco, my Play:1s also shows up as wired connection though they are not.The Play:3 is still connected to WiFi, if I remove the Ethernet cable from the Beam, the Play:1s connect to WiFi again but the Beam loses connection and is unusable.This is driving me nuts to say the least as it was working this morning and all of a sudden it's not anymore.  Has been in contact with Sonos support live chat for two hours and we did a factory reset on the Beam and it looked like it was stable until I removed the ethernet cable and the Beam lost its connection again. What to do?

Hoi, ik heb (1xSub/ 2x One S2 / Arc gen2. Voorheen gebruikten we een Playbar deze is nu vervangen door de Arc. Voorheen als er op de Nest doorbel werd gedrukt kwam er door een van de One speaker een melding. Nu is het zo dat de ARC(volgens Sonos )de master is en het geluid via hem komt. Alleen is het nu zo dat als er word aangebeld de volume van de Nestdoorbel niet correct is.Wat gebeurt er dan:-staat de tv uit en belt er iemand aan dan loopt alles goed i.o.v. het geluid. Als daarna de tv word aangezet schiet het geluid van 15 naar 70%-zitten we gewoon tv te kijken en er belt iemand aan, dan schiet het geluid weer naar 70%.We hebben gebeld met de klantenservice van Sonos, en voor hun ie de makkelijks manier hierin "stuur maar terug naar Polen". En dan ben je de komende 4-5 weken wel je speaker kwijt.Heeft iemand hierin advies of heeft degenen dit probleem ook(gehad)? Moderator edit:Google Translate-Hi, I have (1xSub / 2x One S2 / Arc gen2. Previously we used a Playbar, which has now be

I need to reset 2 of my Play1 units.These are 'seen' in my Sonos 2app.I have factory reset the units but when the app tries to rewind to S1 it states it cannot find them see pic.I have tried physically connecting via a ethernet cable still with no success 

My Sonos 1 app is saying 5 of my 7 Sonos products are incompatible. When I go through the menus and select continue using S1 nothing happens and they are still incompatible. Having spent significant money on older sonos product I can’t afford to change them to s2 products and am perfectly happy to continue with s1 but it doesn’t work now

Hi everyone,If I go to the sonos radio music service I can’t find any of the native sonos stations.In my home screen I can still see (and listen to) those that I saved as favourite long time ago, but that’s it. I still receive notifications of seasonal stations (like christmas) so I know the service is not dead, and still accessible for free. I just can’t use it anymore I have an android and my partner has an iPhone, we both have the same problem. I’ve tried re-installing the app and it makes no difference. Any solutions?  Thanks