My SONOS amp is not seeing new folders added to the Music Library. I have re-indexed. The Music Library is hosted on a Window 10 PC. I have confirmed that I can see new directories from a second PC.
Any thoughts on what would be causing this issue or on how to fix it?
Best answer by Corry P
Hi
Thanks for your post!
There’s a plethora of possible causes for what’s going wrong - I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
+18Maybe the following support document will help. How large is your music library? Indexing is limited by memory of your Sonos devices.
+24I assume you have installed the Sonos app on the PC hosting the files?
You say that another PC can see it, which implies you are using a file share, which is not necessary in your case: SonosLibraryService will share your files without the challenges of setting up a file share.
+18Maybe the following support document will help. How large is your music library? Indexing is limited by memory of your Sonos devices.
Sorry… forgot the link. 😉
https://support.sonos.com/en-us/article/missing-tracks-or-albums-in-sonos-music-library
+19Hi
Thanks for your post!
There’s a plethora of possible causes for what’s going wrong - I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
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