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I have a comprehensive Sonos system with around twenty components.  No issues with connectivity on any of them, except for one Play 5 which dropped from the system.  I reset (numerous times at this point) and could not get it to reconnect wirelessly (could not join the temporary Sonos network).  When I connect via ethernet it finds it right away and speaker can be set up.  I have even been able to disconnect the cable and have it remain functioning as long as I don’t unplug the speaker.  Once I unplug it to move it to its preferred location, it can no longer be found (wifi range is ample).  Sometimes when I unplug it it will immediately lose connection.  I submitted a diagnostic 251709449

HiI have a Playbar connected to the TV via optical cable and the network via WiFi. The Playbar is 5ft away from the main broadband/WiFi router.I also have a Play:3 that is also connected via WiFi that sits in another room, about 15ft and 2 walls away.I've read some of the other threads about Playbar dropping out and have tried a number of the suggestions from those (that fit my setup) but I'm now getting to a point where I'm thinking of ditching Sonos all together.The Playbar was connected via ethernet and one of the suggestions was to use WiFi which I thought had improved it but the drop outs are back. In the past 30 minutes whilst listening to the radio with the TV off, it's been dropping out every couple of minutes for up to 10 seconds.The Play:3 does not drop out.The TV is a Panasonic and this problem only started within the last 2 months..... same TV, same WiFi, same setup.Unplugging the Playbar power cable, leaving it a couple of minutes, plugging back in seems to resolve it for

I currently have a Sonos playbar and sub and want to add a set of Sonos 5 speakers to my system.Do the Sonos 5 need to be connected to my router or will the connect to my existing speakers wireless through the app?

The Era 300 can Trueplay tune itself on the Android app.  I was automatically prompted to do this when first adding the Era 300’s to my system, but I declined as I was going to add them as rears to my surround with the Arc and sub.  After getting the surround all setup with the Era 300’s I can’t find a way to Trueplay tune that system now.  Is it possible?  Or is it only possible when they are by themselves?  If that’s the case is the feature coming to Trueplay tune them from an Android device when they are part of a surround system?

I had been using my older ZP80 with my cambridge dacmagic200 DAC and everything was great. I loved the sound. This configuration worked on S1.  I recently added a pair of sonos 5 speakers which sound great but work off of S2, so I have been forced to use S1 for one thing and S2 for another and it is not convenient anymore and I have been having issues with the S1 set up.So I decided to get the port to replace my ZP80 and run everything off of S2. I have it working, but dont like the sound as much as what I had before. I know the port has a nice DAC built in but I prefer to use my cambridge DAC, but I cant seem  to get it configured to work right. Before i used through the Toslink connection and all was well. I have tried using the port with the composite connection to the cambridge, but the cambridge does not seem to be taking over. I want to just try bypassing the DAC in the port and using my cambridge since I already own it and prefer the sound, if this is possible. If not I may send

Hello.  I tried to connect my sonos one gen 2 to my Apple TV HD gen 4.  But after minutes the Apple TV send the sound to my Tv speakers and not to my sonos.   :( help! 

I have owned a Roam for about a year now and it used to work perfectly fine, I only ever used it via Bluetooth and played music from Spotify on my phone, pretty much never opened the Sonos app. I got a new phone recently and had to reconnect my Roam. This has proven impossible. I have tried everything on the app to connect, I am able to get to the stage where the speaker connects with my Wi-Fi but after that I get a message telling me to power the speaker off then turn it back on to finish setup. When I do this, the app forgets the speaker (cannot find the product) and I don’t know what to do besides start over again. I want to connect via Bluetooth but it seems I cannot until this setup is finished, as the speaker does not show up as an option to pair in Bluetooth in my phone settings. Has anyone had a similar experience? I just want to be able to use my speaker again.

Hi, I’ve been setting up Sonos system, right now only one speaker 8) (Roam SL)I’ve configured a Windows 10 Pro laptop to have a shared music folder with subdirectories of artist\album.Using the android sonos app I’ve tried indexing the directory. The app seems to start indexing, but only one album shows up as available. All the files have the same permission level set to “Read”.(There are 100+ artists)Has anybody experienced this, or indeed is there a workaround/fix ?Many thanks

Hey,I have been having issues with my Sonos Roam for a while now as it hasn’t showed up as an available unit when I listen to music for a while now. I always ignored it and just listened to music from my laptop but today I wanted to fix this issue. I was unable to login to my account using the same email where I get the newsletter, the app would always tell me to try again as something went wrong. I googled and read someone suggest checking the sonos settings and allowing sonos to connect via local network after having changed to a new phone. Finally, I could log in but now the next issue is that Sonos will only accept my flatmates mail address as a log in option because her account is connected to the network I believe (she has two sonos devices but on a different floor). Is there a way to fix this? I probably haven’t explained myself very well but perhaps someone understands.All I want is to listen to music like I was able to in the beginning 😥

I have many playlists created in Apple Music.  They are comprised of songs I own and songs through Apple Music streaming service.  The way that the Apple Music app sorts playlists is alphabetically with a priority (listed at the top of the list) to folders made up of multiple play lists.  To me this is the way I prefer my playlists sorted with folders first.  However, in the Sonos app (iOS and Windows desktop) there isn’t way that I can find to change how playlists are displayed.  They appear to be in alphabetical order with the priority to individual playlists first then at the bottom comes the playlist folders.  Am I wrong and is there a way to change how these are sorted?  Thanks!

Hola Deseo conectar el Apple TV 2011/2012 a mi sonos one 2 gen.    Pero en la configuración de mi Apple TV / salida de audio, no me aparece la opción de Sonos one.    También he intentado conectar efectivamente por AirPlay, pero el sonido sigue saliendo por la TV.  Moderator Edit: Adding translation by Google TranslateHelloI want to connect Apple TV 2011/2012 to my sonos one 2 gen. But in my Apple TV settings/audio output, the Sonos one option does not appear. I have also tried to connect effectively via AirPlay, but the sound continues to come out of the TV.

Is it possible to pair or sync a Sonos Play 1 or 3 to a cable tv system? I live in Ireland. I have Virgin Media. The system does not seem to be able to find my Sonos. 

I have a Yamaha RX 700 Aventage receiver. I would like to use two wireless speakers on the rear surround speakers. Can this be done?

Recently purchased sonos move2 am novice when comes to sonos .When connected to allexa show 15 via blue tooth ,when you ask allexa show 15 to play radio station there is considerable lag before sound comes out off sonos move2 speaker same iff you switch to another radio station.is this a software issue with the sonos move2.As when allexa isn't connected to sonas 2 speaker .there isn't any lag and works imedately.Any other users had same problem ,and is there a fix or is it something sonos need to fix via a software update.Any help or thoughts much appreciated,     Mike in uk

Hi all,I have Sonos in 7 rooms around my house, but the one I have most problems with is part of a stereo pair of Play 3s in my Study.The incoming electricity cable travels in the ceiling space directly above it, so I assumed that that was part of the problem, so I wired it back to an access point.Even though it is wired I have to restart it pretty much every day as it loses connection.Any obvious reasons that I may have missed?Thanks in advance.Scott

so i bought a NAS from Western Digital in the Summer when the SMB2 issue meant the SD card would no longer work.  I set it up with the WD app which Sonos had in the options,  i was away for a while and had been using the Wife’s old talblet to play music but the oher week i realised th WD app had also gone and i needed to use thee SMB2 connection,  I have asked WD support but i cant get it to link.  has anyone had same issue and a solution?   i have tried multiple variations to the path with and without the past woords logon etc.  Just says unable to connect, possible error (900).  Waiting on WD to come back .  

There is a half wall behind my couch, and the kitchen behind that-- so I can’t get a good, ear level placement.  My setup is Arc/sub/2x ERA 300s.  I’m thinking the best move at this point is to ceiling mount the Era 300s. If doing that, where should they be relative to the couch/people? 

I have two play:1s that were connected to a previous system on a previous WiFi Network, they have now moved and need to connect to a new system on a new network.  I have factory reset them so the LEDs are flashing green but when I go to add the product they do not appear after waiting a considerable amount of time (5 mins)  There is a Sonos Ray already on the system and works fine, all devices are connected using Ethernet cable to a switch and the switch is flashing green so they are all live.  Any suggestions on why they aren’t showing up when I go to add the product? Have tried Resets, Reboots and the sort.. 

How do I select a programme from a BBC station schedule in the Sonos app on iPhone?I’m trying to access programmes on BBC Radio 4, but I can’t find BBC schedules in the Sonos app.I can easily listen live and I can browse through a vast number of categories to find an interesting programme, but I can’t navigate to, for example, the programme that was on at 10 this morning.In the BBC Sounds app you can go directly to the schedule to select a programme.Of course I could do just that, but for some reason my iPhone can no longer stream to Sonos speakers via Airplay.

Hi, I have 2 Sonos One’s, a Play:3, a Connect and a Bridge. I have the Connect - connected to my computer through Line In and the Connect has the Line Out going into another 2.1 speaker system.  I am having trouble with my Connect. I can use it either as a Line In to play music from the computer to the Sonos One and Play3 (with the Line Out disconnected), or I can use Airplay from the Sonos One to play music to the Line Out speakers. However, as soon as I try to play another from the Line In to Line Out - there is a buzzing sound and there is no music out of the Line Out speakers, while the music still plays in the other speakers.  How can I resolve this problem?  

I have several Sonos Connects on my home network. I have a Sonos account and so does my wife. Is it possible for both of us to have our own account on one Sonos system?Thanks, Brad

I have just added an extra sub 3 to my arc , 2 x Eros 300 and existing sub 3. After the set up Sonos updated the software. Now the volume is so low. I previously had the base on about -4 as was great if needed it louder and now with the extra sub and update I have to have it on + 9 or 10 to get the base. Also the volume I have to now have the system on is 100% when listing to say music and can’t get any louder when before I had it on 70% and it was lovely and loud. Why by adding an additional sub 3 has the system now gone quieter as this was the whole reason why I wanted an extra sub to boost my sound as I have a very large living room and like to have the sound loud. Please help. 

Hi - I have two Era300s, a spotify account and Philips Hue lights set up for a disco night.  So I need the lights flashing/beating in order to have the disco party.  I control the playlist through the spotify account which in turn links the sound to the sonos speakers and hue lights togetherProblem - I cannot crossfade the songs when using the spotify app on my android phone AND philips hue lights are synced.  Does anyone know how crossfade works in this situation?(crossfade works fine if just using the sonos app & spotify, but bring Philips Hue into the equation, and the crossfade option is “faded out” on the spotify app under user settings)Its doing my head in because when a song finishes, the philips hue lights return to ‘normal’ for about 10 seconds and only start flashing/beating when the next song starts, so there is this ‘gap’ between songs.  Crossfading would stop this as there isnt a natural end to one song, and start to another - it all gets mixed together. Hope someone c

Has anyone encountered a problem where audio (specifically with 5.1 content) will occasionally have the channels mixed up? I will occasionally get all audio sent to the surrounds when using both Disney+ and Netflix, but only with 5.1 content. If I change the audio format from passthrough to auto it seems to help, but I am at a loss what is going on. I have reset both the TV and the Apple TV, which did not help. I also tested the Arc with another Apple TV and TV, and the issue persists. It seems like the Arc is having a problem decoding the 5.1 content. Setup:- LG C2- Apple TV- Sonos Arc + Sub Mini + Symfonisk Surrounds 

Hi All, followed all topics about, but still having wifi disconnection problems uploade diagnostic with n. 735693583please help me understanding what’s wrong with my couple of bookshelves. Thanks